Master Appliance Tech – Lennan & Sons

After I wrote this review, the guy did finally show up. I waited to find out if the washer would actually get repaired to update, and Sears ended up replacing it, so I can’t do that. The repair guy was really good. He was incredibly nice, took extra time to diagnose the problem, and explained what wasn’t working and how that caused the problems I was seeing. He also gave me his card and said to call with questions but that I’d hear from Sears setting up a time to finish the repair (he had to order parts). I never heard from Sears or from him again. So, A+ repair guy based on my interaction with him, but everything else was bad. I don’t know if that was Sears, or this company’s management, or something else.

My refrigerator is under warranty and started to act up. I called Lowes who scheduled Roger of Lennan & Sons to come to do the repair. He called 20 minutes before arriving. He arrived at the beginning of the time window I was given. He offered to let me watch the repair and explained everything he was doing and why. He answered all of my questions. He kept the area clean and asked before moving things. I wish all service repair people acted in the same manner.

I’ve been forced to try and use this company for a warranty repair. I say «try» because I’ve been calling them for a month and have yet to speak to anyone. Looking at the other reviews, perhaps that is a blessing. Completely unprofessional and unhelpful, I’ve launched complaints with the manufacturer recommending him to try and get them to have another company service this area.

As others have said, I was forced to use this company for a warranty repair. They were initially polite. Then they stopped returning calls, never ordered the repair part and I had to go to the manufacturer for help.
The manufacturer shipped the part to them and they finally installed it today 3÷19÷15 (my initial call to them was February 28^th).
During the installation process I had to speak with the owner of the company, Dennis Lennan, Jr., who was extremely rude and unprofessional.
The only bright spot in this situation was the tech, Robert, who was thorough and capable.
Never use this company if you don’t have to and hope Robert finds employment with a better company.

I was forced to use this business for a warranty repair. The warranty repair was approved by the manufacturer. They told me they had ordered the part and it would be in in 3 – 5 days. About 2 weeks later I hadn’t heard from them, so I called and was told they weren’t going to do the repair. They didn’t have the courtesy to call and let me know that I’d have to find another company, just changed their mind after telling me they would do the work. Absolutely appalling customer service. Find someone else if you can.

POLITE DOES NOT MEAN PROFESSIONAL.
Perhaps they make their money on inspections not repairs. I was referred to them by my warranty company. They came out, indicated that the appliance needed to be replaced (under warranty) and they would contact the warranty company THAT night and get back to me with a response within 2 days. I called after 3 days. No response. I called for the next couple days. No response to email or phone calls. Also had to request a receipt with diagnosis be sent to me because none was left at time of service, as if they were never here. When finally i spoke with Roger he admitted he had yet to file the claim. WHAT??? So I’m waiting around with major inconvenience to my family throughout the holidays, only to find it wasn’t a priority to keep their word and file the claim??? He finally called back and said the warranty company would be sending someone out for a second opinion and the file was closed with them. Now I await the next repairman. Many days lost due to a lack of professionalism and communication. Even the warranty company was apologizing for Lennan and Sons lack of effort. Don’t be fooled by polite, professionalism is more important. I gave them the benefit of the doubt, they gave me a lack of respect as a customer.

Very bad experience. They Came and inspected our microwave and promised to order a part. They never contacted us again and have not responded to numerous voicemails and emails. Reviews seem to indicate this is not uncommon. Do not use these people!

FALSE ADVERTISING. They said they would charge $ 90 for a diagnostic visit for my washing machine, and if they needed to return, the $ 90 would be credited towards the repair fee. It turns out all they needed to do was push a few buttons on the front to re-​set the machine. It literally took 2 minutes. They charged me $ 125. No manual labor. No parts or special equipment needed. And I’m sure it took less time than a normal diagnostic visit, never mind a repair. I would never use this company again. The owner was also hostile over the phone and said I was lucky they didn’t charge me $ 250. I’d hate to see what they would charge if an actual repair was required.