R.S. Myers Service Company

My wife called while I was out of town and told me that the dryer stopped working. I would normally fix this myself. However, it rarely breaks when I am home. The last time my dryer broke I was deployed for 6 months. The company I hired to repair it was terrible. This time I did a fair amount of research and came up with RS Myers. I called them and found that they were english speaking, reputable company that has been in business for a very long time. In fact, I discovered that I actually delivered newspapers to their business when I was a young boy with a paper route (38 years ago). They came out the next day, as promoised, were very friendly, inspected the dryer, provided my wife with an estimate to repair prior to doing the work, and then performed the repair. This is the way to do business. My wife felt totally comfortable with the repairman and felt confident that the repair esitmate was extremely fair and the repair was professionally done. If you are in need of an appliance repair, I would highly recommend doing business with RS Myers. They provide the excellent service that you expect. I would do business with them anytime. Service was provided in Sep 2015. AWESOME and thank you!

Didn’t even make it through scheduling the appointment because the receptionist was so incredibly rude.

I was recommended to R.S. Myer after by another company who was unable to service my washer. I needed to have the seal boot replaced on my Maytag, and the man was very honest about the rather high price. He was able to come the next day, though he never did give me a time so I was waiting a bit in limbo. He showed up at noon and was done by 1230. He was very quick and friendly. While I do think the price was a bit high, I was pleased with the work.

What a rip off.
When I called them my tenant was just complaining about the noise the washer was making as it went through the cycles. In her words, «The washing machine was running fine (not including the crazy sound from the part that had fallen off). It was going through the cycles with no issues.»
After the tech left the washer never worked. In fact the power light didn’t even come on.
They initial charge, $ 192. No working washer and they were late.
Next follow up visit.
— I had to call them to get the details (no one bothered to call me that day or next morning.)
— The part and repair estimate for the circuit board, $ 300+, but they are saving me money, that doesn’t include labor or a service fee.
Are you kidding me? This washer is 1.75 years old, and was $ 500. For more money I can repair something that was working when they showed up?
WOW.
Do not use this company. They seem overpriced, inept, and not at all customer focused. I kept getting the ‘this is a family business line’, doesn’t make it fair or right in my mind.

Don’t bother with these guys. The repair man, John, told me how much he hates the people that live in Washington, D.C. Literally, like referring to me as well! Unbelievable. He let me know my kitchen was designed all wrong, and how stupid I am for putting my refrigerator on the right side of my kitchen.
He all but told me he takes advantage of customers and charges extremely high prices $ 120 for about 5 minutes of a problem diagnoses. Sounds like he does this because he thinks that «only rich people can live in DC.»
Stay away! Or get ripped off and treated with disrespect.

The guy was on time and fixed my dishwasher problem. My issue was the whole time the guy was ranting about how stupid his customers are for not using dish washers properly. He also couldn’t explain to me why I was having the problem, but after he left the problem is gone.
Reasonable work from rude folks. Not worth it.

Beware of the hefty minimum charge which was not mentioned when I inquired about the cost of their services.

We’ve used this company for years to repair a variety of appliances. Including our microwave, popup stovetop exhaust, washing machine, and dishwasher. They’ve always sent the same technician, Terry, who seems to know everything about every appliance and is first-​rate. Highly recommend them.

So far I have used them twice and both times the service prices were fair and the staff knowledgeable. They offered me other options when my fridge filter broke and when I didn’t like the replacement cost, with pros and cons and felt their assessment was very honest. They actually respond to your email submissions from their website in a timely manner. They are pretty accurate on the arrival time if you call the morning of your appointment and ask for an update. Solid

Highly recommend. They came out next day, on time, considerate, thorough, quick. Prices are fair, they charge to come out but as they said on the phone — anyone who doesn’t is just going to inflate your repair bill. I feel we got a very fair price and great service. They will remain on our list for any future repairs. Excellent service.

Very personable, knowledgeable, and reliable. I highly recommend R.S. Myers appliance service for any brand appliance repair.

If I could rate this company with 0 stars I would. Here is what happened to me when I hired them to fix my Bosch stove. The very nice man comes out, looks at my stove, and says he guesses that it is x part. He is not sure, but he thinks it is. He says the office will call me the next day to tell me the price of the part and arrange a time to come and put the part in. By 11 am I had not heard, which is fine, but I called them because I had a full day of appointments scheduled. The woman who answered the phone said, «they don’t make that part anymore.» She offered no recommendations as to what next steps might be, if there was an alternate part that could be used, nothing. This for a 5 year old, very expensive stove. So, I asked her what she might recommend I do, and I could almost hear her shrugging her shoulders as she said, «well, I guess you are just going to have to buy a new stove.»
Thankfully I had my wits about me enough to inquire as to the part number that they supposedly did not make anymore, and I called Bosch. They said that part did not even go to my stove. The part that did go to my stove was very much in production, as was every single other possible part that my stove might need. They said I could have, and should have, a Bosch factory rep come and fix my stove. I wanted to give RS Myers another chance before I gave up on them. So, I called RS Myers back again, and told them that the part was available, that they had the wrong part number. They did not say they were sorry, they did not say how embarrassing, or anything of the sort. They just passed the buck, and said that they could not call Bosch themselves; they had to call the distributor and that is what he had told them. I said, «well, I called Bosch myself — their number is right on their website online.» He said that as a consumer I had access to more information than he did. He did not address the fact that the number is available right on Bosch’s website. I suggested that their passing the buck did not inspire great confidence in me regarding having them fix my stove, nor did their identifying the wrong part and not even expressing the slightest chagrin or apology. I cancelled my payment to them and called Bosch to schedule a repair. Hopefully that will go well. I would not hire these people. Mistakes can be made, of course, but after the mistake is made, to then avoid responsibility and blame others, and to recommend that I spend $ 2300 to purchase a new stove without even checking with Bosch — that is unacceptable.