The Vitamin Shoppe

I come to this Vitamin Shoppe for all my supplements! They always have everything I need in stock. The customer service is very good, also they are all very knowledgeable on mostly all of the product they have.

Easily a fan of this store. They have an extremely large selection of different items for any needs from weight loss, muscle building etc .
The employees here are awesome and always helpful. I was introduced to Orgain thanks to them and I have seen great increases from a product I knew nothing about.
Overall this place is pretty awesome. Below are the pros and cons to make it simple
Pros
— they have a huge selection of items
— they are open pretty late unlike other places
— you can always find Parking
— store is always clean and organized
Cons
— prices are a little too high
— some workers are extremely knowledgable, some don’t know anything at all .
— most of the Sales they have are for their own products, I wish they would do more store wide sales
Other than that, this place is great to find workout stuff but the only flaw really is the higher pricing than online.

The selection they have here is totally prime, and a lot of products they have sample sizes available for purchase– which is nice to try before you commit to a full size product.
The only thing that is a bummer is that they hike up their prices so high. I will only buy products on sale here, or products that they exclusively carry. For example, Ab Cuts CLA supplement is $ 19 at Walgreens and the same exact product is sold for $ 28 at Vitamin Shoppe. They also carry Xtend Amino Acids for about $ 28, and on
the same product is $ 24. Definitely cross reference prices before you buy!

I didn’t need any assistance with anything in the store, but went in to pick up an online order. I was helped right away and the associate was very nice and made sure everything i ordered was correct, as well as making sure i had no questions about the products i bought. Maybe it was because I had a lot on my mind going in, but the associate who helped me was very calming also. I’ll definitely return to this location.

Best service ever. I walked in needing 4 things, and Clare helped me and I was literally out in minutes. I didn’t have to wander around looking for things and getting frustrated. And she was super nice, polite, and very pleasant!

Yay! I’m a fan. However last night’s visit knocked off a star on what would have been a 5 star review due to this location’s employee Ryan.
I have been shopping at this «The Vitamin Shoppe» location for quite some time now and I have never experienced poor customer service until tonight. Any other day or evening I have come here the customer service is great and I am in and out with what I came for.
Tonight in particular I came to purchase Omega-​3 fish supplements upon reading reviews on «The Vitamin Shoppe» website… as I entered the store I noticed two employees: Jenn (which I see often when I come here she’s always great and helpful) as she is assisting a customer and Ryan which was my first time seeing him. I was greeted upon entering by Jenn, I head straight over to the area where I could find my supplements and although I didn’t need much help because I had pre-​shopped on the website and visit this location often enough to know where things would be located, I noticed Ryan in my right peripheral kind of lingering around, no greeting and no offer for help as I stood with the two bottles I held in my hands while I debated on which would break the tie. I figured «hey it’s late, I know they are ready to close in 15 mins so I’ll speed it up a bit»…I rush to grab a box of tea and then head to the register where Jenn began to ring me up :-).
This is where the experience became a bit strained. I had my year end rewards certificate with me which I planned to use on my purchase… Jenn rings all of my items up and scans the certificate to give me my new total which came out to be higher than expected being the bottle of Fish Oil I selected had been placed above the wrong price tag along with a line of others like it (so I mention that to Jenn) we head back to the section to verify the price and long behold as what happens often in any typical store… a previous customer shifted the bottles over to the wrong price tag reaching for a bottle in the very back :-/​common error and no big deal, we grab the bottle with the lower count that matched the expected price and head back to the register :-).
Jenn is attempting to delete the item that is no longer needed to scan the correct item and the system is giving her an error, she asks for Ryan’s assistance to delete the item. He automatically states without barely looking up (while he’s doing the closing paperwork I guess), «Oh you will have to complete this transaction by purchasing the items and then we will refund you and ring you up for the corrected items because once your certificate is scanned we can’t back out of it». Hmmm sounds a bit odd to me and no way am I going to pay for this transaction and then pay a 2^nd time… we all know I will not be reimbursed right away, and I am quite sure there is a way to void the transaction or simply remove the item and replace it for the correct one. So I guess Ryan was «annoyed» being that was a no-​go for me lol, however as a part of customer service you would do what you can to ensure the transaction goes smoothly for the customer. So he hops on the register and do some voiding and blazay blah… wallah! He’s able to cancel the transaction and still apply my certificate to the correct items, just an extra receipt or logging of information out of his evening and he was mad agitated. I thanked him for correcting the transaction and he gave the «driest» «Yah» I’ve ever heard lol! I was thinking okay homeboy you could cut the B****-Fit out now, you’ll be out of here in no time dude. All the while Jenn was being as cool as possible and not once showed any agitation, she was very helpful during my maybe 10 min. visit as she usually is.
4 stars: I visit this «The Vitamin Shoppe» often and I’ve always received acknowledgment and great customer service however…
lost a star because of the experience with Ryan and his lack of great customer service skills.
:-)

I’ve been coming here for the past several years for choice items such as black soap and fish oil. Their prices are good in comparison to GNC but this store is where I come when I need my supps and vitamins.

Good selection. I generally find what I’m looking for. The store is laid out well and the staff has been cheerful and helpful in finding what I want. I haven’t really asked the staff for a lot of guidance on nutritional solutions so I don’t know how knowledgeable they are but they do a good job of minding the store.

I usually go to the Vitamin Shoppe in Encino, but after coming here this is definitely my new favorite location. The only downside is that they don’t carry ON Whey in Mocha Cappuccino. The store is big and they do have a great selection of health/​workout supplements and customer service is outstanding.

Always has what I’m looking for in stock

I always stop in to this location to buy my supplements since its the closest to me. Its way more affordable than GNC but lacks in knowledge and customer service.
Every time I go into this shop I hardly ever get someone to come ask me if I need help. Most of the time the guys that are there are just hanging around the front desk talking. I have noticed the females who work there are actually the ones who ask for help, know more about the products, and are much nicer. The males at this store are not very helpful.
Advice to Vitamin Shoppe, educate your staff more about the products and customer service (goes for the males at this location) As a customer, I still go buy most of my products at GNC due to knowledge and attentiveness to assist me when I need help.

Probably underpaid employee: «Can I help you find anything?»
Me: «No, I’m okay, thanks.»
Attempt at customer service: CHECK
4 lb. jug of Sytha 6 protein in cookies and cream flavor: CHECK
Similar pricing to
: CHECK
It goes without saying that this Vitamin Shoppe, as with every other, is better than any GNC (the impossibly over-​priced monster in the supplement industry), but it’s still just your run-​of-​the-​mill supplement chain. This location, however, has a TERRIBLE parking situation. I run most of my errands over my lunch hour and it’s nearly impossible to park anywhere near this structure.
That said, I will probably power through, and make this exact purchase numerous times over the next year.

Very clean store.
Definitely a lot of products. A bit pricey as I find the same stuff now on Amazon, but had no choice to do so as it was 3 weeks or so they were not getting a new shipment of the Cina and Chamamillia homeopathic stuff I started to utilize. Otherwise, the staff is very friendly and helpful. I would give them 5 stars for sure!

This store is never as clean or tidy as the one in Northridge, but they do have a great selection. I come here for Quest bars, they best protein bars with 1g. of sugar and 21g. of protein for a reasonable price, I usually end up buying a box of 12.

I’m not sure how The Vitamin Shoppe and GNC stores stay in business. Everything is so overpriced!
I consider myself super health conscious, a gym rat and a bodybuilder in my own mind! I buy online a vast variety of supplements, proteins, amino acids, etc so I have a good idea on what the pricing should. Some times I feel I can’t wait for a specific supplement so I walk into the Vitamin Shoppe and there it is, the price is doubled and if not tripled compared to online shops. I don’t get it.
Yes, it’s nice to see it, feel it and then buy it. Yes, there are times where we can’t wait a few days the an online product to be shipped. So I understand why we may want a big box retail store, but the prices… they are outrageous!

Good clean shop, every time I go in i am always greated and asked if I nedd assistance and they follow up a few minutes later if you said no the first time… just in case you have an questions

Wow talk about selection… this place is huge… and the staff knows what they are talking about which is always important.
They have sections for everything… women men… pre birth… etc.

Way better than any gnc. Lots of options to choose for most supplements, the store prices are close to what you’d find online at amazon or
My favorite thing about their stores is the rewards card & clearance section. I come in randomly just to check what they have on sale for half price & come up on some great deals on clearance items.

The staff alone gets a 5 Star, they are always willing to help and go over all your needs.
The prices on everything can be a bit high.

I’ve been shopping for supplements at this location for several years. The staff is usually very helpful when you have questions or when you need help finding a particular item on the shelves.
The only slightly negative comment I have is with the Vitamin Shoppe company in general — specifically their pricing policy. Items often times are cheaper and/​or on sale online, but not in the store.
This means having to make a detailed list, checking all the prices online and printing them out before heading to the local store for purchase. At checkout, you then need to present the online pricing to the sales person. They will then verify it on the store computer and give you the online price at the register.
It just makes for a lot of extra work and also discourages any last-​minute purchases while at the store. If the brick-​and-​mortar locations will honor online pricing (provided you ask), then why not just make the pricing between online and in-​store consistent?