Moonworks Home Improvement

Wanted to recommend Moonworks highly to anyone who owns a home in Southern New England. They installed both Gutter Helmet and Ice Defense on my home and both have worked flawlessly. It turns out that the ice dams of 2015 did some damage to my gutters and Moonworks came and did a great job repairing everything. In addition, we had a shutter hanging off of our house on the second floor. While Moonworks was fixing our gutter, one of their technicians raised the ladder and screwed the shutter back into place, without being asked to do it. It was a really nice touch, and my wife and I really appreciated it. Would highly recommend Moonworks to anyone, working with them has been a pleasure.

Be aware!
After completing the audit 30 days later the sales rep tried to contact my daughter on social media. He said she was beautiful and even though he never talked to her while on site he wanted to date her. When I contacted moonworks they told me they issued him a warning for doing this.
A bit creepy wouldn’t you think?

We had Moonworks do air sealing (incl. attic stair cover thermal barrier) and weatherization (incl. attic floor open blow cellulose and aluminum soffit vents) work after the Mass Save energy audit they provided, and it went really well.
After we moved into our new house, we had been procrastinating on the attic project pointed out by our home inspector, until one day a sales guy came to our door, and we took the opportunity. However, after reading some very bad reviews on Unilocal,I got pretty worried how this might turn out, and even thought about cancelling an appointment. But winter approaching, I decided to proceed with an energy audit anyway.
The guy who provided the home assessment was great and professional, his explanations courteous and attitude not heavy-​handed, and covered all areas of the house, replacing some light bulbs with energy-​efficient one, and so forth. And due to an incentive, the net amount we would have to pay was pretty small, and the projected payback sounded very attractive, so we decided to go ahead, and paid a deposit after setting up an install date.
A 3-​man team showed up within the planned time frame, and did all the proposed (aforementioned) work without taking a break, spending about 5.5 hours. Their work seemed pretty thorough, going out of their way to cover some holes they found in the attic, and cleaned up dust pretty well after the work. The team leader found the quantity of some parts was overstated in the estimate, so we had to pay even less for the remainder.
Their office had called to confirm a couple of times before each visit, so scheduling had no issue as well.
So, right now, we are very happy about the work done, and I find a divergence with other negative reviews and experiences just puzzling. Maybe it’s highly dependent on who does a job.

Save your money; don’t believe their lies. If they had any good experienced installers, it might be worth the $ 3000 or so. But no, they pick these guys up off the street, don’t supervise them and then don’t return when you complain. Or they return and don’t fix the worthless job (e.g., twisted water spouts) they did. Then if you want a heated gutter, they tell you they have to tear out the very Gutter Helmet work they did 3 years ago for the same exorbitant price.
Spare yourself a lot of disgust and cost. Better not done at all than with these people.

Avoid, avoid avoid. There are other companies that offer the same product. Moonworks sells and shows really well. Their follow through is abysmal and their service deplorable. I paid almost $ 5,000 for a heated gutter and downspout installation on my small house in Massachusetts. The estimator was on time, pleasant and professional. Because of high demand after last winter, there was a considerable time gap between the estimate and the installation, but it was summer, so that wasn’t a problem.
They finally called to schedule the installation. We were initially told «after 2:00,» but in a subsequent phone conversation we were told «they should be there well before 2:00 because the other jobs on the list ahead of yours shouldn’t take long.» I took the day off from work to stay home and wait. And wait. And wait. 2:00 came and went. 4:00 came and went. 6:00 came and went. At 7:20, two guys in a pickup truck pulled up and started taking ladders and equipment off of their truck — but not for long.
I went out front and admittedly ripped them a pair of new butt holes. I understand that it’s difficult to accurately determine the timing of jobs of this nature. I would have understood arriving at 3:00. .. or 4:00. .. but 7:20? It’s dinner time. It’s almost twilight. And there are LAWS in my town that govern how late contractors can work on a house. I could literally be FINED by the town for the work they were about to do. As they exited their truck, one of the guys had a smartphone in his hand. I asked him «Did it occur to you to call and let us know how late you would be?» His response? «No one told us to do that.» They both acted as if showing up 5 ½ hours late was their normal and ordinary course of business. I told them to pack up their truck and leave. If I hadn’t already put 50% down? This would have been the end of my Moonworks engagement. But I wasn’t going to leave $ 2500 on the table.
I called Moonworks and surprisingly reached someone at 7:30 p.m. As if reading from the training manual for How to Talk to an Irate Customer, she told me how much she understood my frustration, repeatedly apologized for how I was feeling (but NOT for her company’s responsibility for how I was feeling), etc. She took no ownership for Moonworks’ abysmal service and law breaking behavior, she just fed me an endless string of platitudes. Then she said «Well, to be fair, it IS after 2:00 and that is when we said we would be there.» She then got a new butt hole ripped for her as well. The arrogance of this company seemingly knows no bounds. I asked her «What sort of a company schedules an afternoon job and then just shows up in the evening, at dinner time, to do serious construction work on someone’s house? No phone call? No «We’re running late and need to reschedule?» Just show up and start banging on my house at SEVEN THIRTY AT NIGHT?!? Nothing I said penetrated her mask. She, and therefore by extension Moonworks, just didn’t give a sh*t.
They ultimately rescheduled and showed up during the day and installed the gutter helmets. So now I sit with helmets and wiring installed, but needing to schedule my own electrician, for several hundred more dollars, in order to complete the job. While I’m optimistic that I will be happy to have heated gutters and downspouts this weekend, I will never feel good about who I contracted to install them. I need other work done on my house — windows, insulation, etc. Moonworks, if they’d been professional and responsive, could have won all of that business. I’ll do it myself before I let them anywhere near my property again.
If you haven’t contracted them yet? RUN, do not walk to another contractor. You work too hard for your money to give it to people who will treat you like this.

The customer service staff is nice and helpful. We had them install blown in insulation in our attic, crawl space and basement. The first guy who came, Bill, was great, the guy who came to measure the job apparently is terrible because when they came to do the job, I was told that he mis-​measured and that we owed an additional $ 1000! That’s an over 25% increase to the original quote! Wtf! They weren’t very accommodating to negotiate on THEIR screw up. The job was well done for the most part and they cleaned up after themselves, only reason I’m giving a 2. I’d be reluctant to work with them again due to not trusting information I’m given and fear of owing way more than originally quoted. It’s too bad because we were going to use them for windows and gutters but now we will look elsewhere.

Tech Jay came out today and did a fabulous job resolving the issue. The level of service that Moonworks provide is the best. They are very polite and professional on the phone and the techs do a great job. And when you purchase the gutter helmet you have the lifetime warranty, what else could I ask for. Thanks Moonworks!

I had Moonworks come out and do a survey assessment in Nov. 2014 The guy was great seemed to know what he was talking about, we went ahead and booked our insulation project. As soon as I gave the deposit it all went down hill. After waiting 6 weeks we finally got an install date. So they sent out a different guy to do a pre– inspection prior to doing the job. Let me tell you this guy was a winner, probably the most unprofessional guy you will ever meet. Fist of He calls 10 minutes prior to say «im only going to be 30 minutes late» not hey im running behind, is it ok that i come 30 minutes later. Then he gets here and sits in his car for 15 minutes making house calls and smoking in his car. Not only does he reek of cigarette smoke but there was some snow outside, and he just walks right in on my new hardwood floor, has no remorse or even ask if he should take his shoes off. By this point i am getting a little upset.
Then he reviews the prior survey that was done and he says we are not qualified to do this type of job, the house has asbestos siding. The original assessment said it was not asbestos. So one of them did not know what they were talking about.
So after waiting 6 weeks, i have to start all over with a different company. So disappointing in Moonworks they should of scheduled this 6 weeks ago when the original guy came out to confirm. AVOID THESE GUYS!!!

Capable of creating an energy audit appointment over a week ago, just to call today to tell me they have to cancel because of paperwork issues. They didn’t even try to resolve them or hold the appointment. Clearly incapable of simple back office tasks, glad to have figured that out before anyone picked up tools.

I only wish I could give negative stars. Obviously this company is not worried about customer service. After doing my research I made an appointment for September on a Friday at 5pm. I only book work/​contractors on Fridays because I work Monday — Thursday. After waiting till 5:35pm I called and left a message. Customer service called on Saturday and told me they had me booked for a Monday. I understand mistakes can happen so I rebooked for last Friday ¹⁰⁄₁₇. I received a phone call at 7pm on Thursday night that the technician had to cancel and wanted to reschedule. At that point I declined.
I did call on Friday and asked to speak to a supervisor about this matter. I left a message for a Michael who to this date has not returned my call.
Surprisingly, customer service called this morning (Monday) trying to reschedule my appointment. Again, no supervisor and no apologies. I only have to say I am sorry for unleashing my frustration on the poor customer service representative who had called.
In this day an age when everyone is vying for my dollar that I could not even get a follow up phone call from the supervisor or owner.
Dear Jim, the owner, I wish you luck.

Just another update: another year has passed and weather has been difficult. Again, no abnormal ice cycles, no leaking in the house. House is back to normal before we used the Gutter Helmet product and WASTED lots of money. Oh and they even charged us to remove them. I hope I save one family from this mistake.