DCU Center

I have never waited so long to get through security! TSA is faster, in fact the concert was late because there were still so many to get in the doors. Appreciate the safety but they need to be better organized and plan to move people through the process. The seats were way too tight, felt like we were all sitting on top of each other. Cram them in! Gotta get the money. I average 8 concerts a year, hoping no more are at the DCU Center.

Compared to Boston, the DCU Center is a breath of fresh air. The security here is not intrusive and threatening, something The TD Garden security is famous for. The set up of a smaller stadium makes it ideal for watching wrestling here, I’ve never had a bad seat when I have come. Concerts are also a great time with few bad seats in the house. Parking is never an issue with several affordable lots nearby.

Went to see Garth Brooks last night
Garth was great!!! A fantastic entertainer
I was in section 214 upper tier. Could not hear the concert or even see the jumbo tron as it was obstructed by the seating balcony above our row
The entire experience was disappointing
Kept looking at my watch waiting for this to be over
Live and learn if you want to enjoy a concert DO NOT EVER GO TO THE DCU IN WORCESTER.

Insanely small hallways and crowded with people. Could barely push through the crowds. No security. No ushers to help find seats. Confusing parking garage. Costs $ 20 to park in general admission parking. Horrible views from seating. Most seats were obstructed views.

i adore the staff here from the people selling tickets, to the ticket takers, security, bartenders… i go to rock and shock every year and also life in color every year and have never had a bad experience the bathrooms are always clean and there are outlets available to charge your phone in every room if need be they also have a mini bar at rock and shock which is great because i dont alway want wine and prefer a jack and pepsi opposed to sutterhome brand wine they also have a bunch of food options and juices i normally just grab food at unos across the street but it is good to know it is there if i need it… i feel if you respect the staff they respect you and it is ok to ask how they are doing too they have to deal with thousands of people for over 12 hours. i look forward to going to more events here!

I was very pleased to be taking my two young sons to the Marvel Universe Live show on August 27, 2015. Unfortunately, I have to report that I was very disappointed with the service I received in the DCU Center Ticket Box Office. After waiting in a lengthy line with two anxious boys, I really would have appreciated a little courtesy. But I was in for quite a rude awakening.
In my hand I held a coupon (SEE ATTACHED 1) stating that I would «SAVE $ 10 ON OPENING NIGHT TICKETS! GOOD ONLY Thu. AUG. 27 at 7:00pm». I presented the coupon and was told by the clerk that, «This is not a coupon, it’s just a promo.»
I pointed to the text on both sides of the coupon, showing the large bold font, clearing reading «SAVE $ 10 ON OPENING NIGHT TICKETS!» I asked the clerk if it was Thursday, August 27, Opening Night. He confirmed. I asked him how I can redeem the written offer as advertised on the coupon. He repeated that I was not holding a coupon. I asked him if I didn’t meet some sort of condition or restriction was being applied. He only repeated that I didn’t have a coupon.
Although I was really annoyed, I realized that I was holding up a long line of anxious children, including two of my own. I did not feel like arguing or further delaying the line of folks behind me. I took out my wallet and asked for the price of a ticket. The clerk said $ 21. I presented my employment badge (which entitles me to 10% off at the DCU box office) and I mentioned the discount to the clerk.
The clerk became visibly annoyed and rolled his eyes. He said, «The only discounts available are with vouchers.»
I held the coupon back up to the window and said, «I’m holding the voucher, it says $ 10 off!»
The clerk stepped back away from the window and came back with another clerk, whom I assumed was a supervisor. He was speaking to her from behind the glass and appeared to be explaining my issue with her. The supervisor then stepped up to my clerk’s computer/​register and started to type something. Without looking at me or addressing me in any way what so ever, she then turns around and the clerk completes the transaction.
He took my debit card from the slot beneath the soundproof plexiglass and hands me the receipt to sign. The receipt said $ 21.00. That was the full, regular advertised price of the ticket (SEE ATTACHED 2).
The DCU Center is guilty of false advertising, very poor customer service and dishonoring their discount agreement with [The company I work for]. The DCU Center box office is guilty of negligent misrepresentation, breach of contract, breach of good faith and fair dealing and unfair competition. As such, DCU Center has been unjustly enriched as a result of this wrongful conduct.
I hope to never do business with the DCU Center again. I wonder if there are others out there that experienced similar unethical marketing practices by the DCU Center? Class action suit anyone???

One star rating only because no stars is not an option.
It’s a shame that any event happening here is forced to coexist with the most rude, aggressive, unnecessarily combative staff I have ever encountered. In a two day event the staff of the DCU went out of their way to be unpleasant. (not the event staff, they were lovely and doing their best to make up for the vile behavior of the venue employees)
The food is atrocious– extremely overpriced and all of it is precooked and left out to fester all day. This was especially surprising considering their sudden deep concern for the health of attendees and adherence to food safety standards when one guest tried to give away free cookies.
It’s shocking to me that the entire DCU center, which you may notice is sponsored by a BANK, has only two ATMs (one in the convention center and one in the arena) and could not manage to keep both in working order through the weekend. Bank of America would do well to thank them for all the ATM fees they collected due to DCU center’s failure to provide this service.
The cleaning staff and food service staff were kind and worked extremely hard, however the management and the supervisory staff seemed bored and needed to hassle attendees and vendors to keep themselves occupied. Whenever a concern or a complaint was raised the DCU staff were quick to blame the vendors, attendees, and event staff for these problems, even if they were obviously a problem caused directly by the DCU center employees.
I have never been in a situation where I was so appalled by what is obviously considered acceptable behavior to the DCU center’s management team, and blaming paying attendees for your own terrible service is just shameful.
The DCU center needs to replace the entire staff or consider a serious retraining, because the behavior they displayed was absolutely disgusting and totally unacceptable.

I have been to the DCU Center (Centrum) now for many events over the years, to Madonna concerts to conferences.
For the concerts, I like the smaller venue, compared to the Boston Garden.
The sound acoustics are ok, not great, but again the smaller venue is nice.
The conferences, more recently the ADDP conferences, the space was nice but the food and service was awful.
A peeve of mine is trying to get inside the place. They have so many doors and 99% of them are locked. You have to walk all the way around the center to find the one and only unlocked door. The are no signs either to point you in the right direction.

Not sure why people hate on this place for concerts, but for Worcester Sharks hockey games I found this venue enjoyable. Really nice inside, spacious concourse, friendly people, good hockey. Parking is easy, and its in a decent area; What more do you need?

Very good seats to see the Worcester sharks this is their last season before moving to California.

This afternoon I had the pleasure of attending a graduation here at the DCU Center. The center itself was very nice and parking was actually easier than I had anticipated.
The facility is well maintained and the bathrooms here were very clean. The only moment of hesitation I had was while riding one of their escalators. A few times the escalator bucked and made a horrible noise but overall everything else was great.
The staff was interesting but overall they seem to be polite. In the end the graduation here was well put together and the staff here did a good job of setting up the stage. The seats were comfortable and they did a good job of taking care of the temperature in the room.
Overall, this is definitely a place I hope to come back to in the future to either see a concert or watch a game.

Eek! Methinks not…
Seriously, this place sucks.

If you have to see something here like a concert or worse a hockey game the only good part is the cheap parking. Other than that you will see some really scary sights meaning the locals that frequent the place and actually some pretty rude inconsiderate people. The place is pretty tiny and no seat is really bad. The big problem I saw was mostly the scary clientele, which looked like they came out of the back woods of Worcester to have that «big night out» with tons of cold Coors light and plastic cups of White Zin. Be mindful of your surroundings leaving the place since some of the parking areas look like they are in the middle of a war zone.

Parking was easy and cheaper than I thought it would be ($ 20), sound was great, staff was very friendly — not a bad venue if you’re out in Worcester!

This review serves for a recent Phish-​band concert that was attended:
The Staff and Organization were awful. As a customer, you expect organization, politeness, etc… Phish-​band fans have their own rep but in general they are friendly and peaceful etc…
The little boys checking the tickets were equivalent to high school /​frat boys… A little authority and thought they were all that… The one guy I dealt with was a real punk. They haven’t done a good job with recruitment & training of these folks at this borderline dump…
Inside, was not much better at all… Lines for everything were terrible… I overheard that 10MIL was just spent on renovations… Certainly did not seem that way. The lines for everything was ridiculous. I stopped drinking just so I wouldn’t have to wait in the painful lines again.
And finally, the layout internally is also very confusing. Difficult to get around, up and down the sections etc… Markings sucked. Blaahhhh…
Never again for a concert, and no, I would not recommend it.

Good reasons to see a show here:
Tickets are reasonable because it’s in Worcester and there is less demand.
Plenty of nearby street parking.
Staff is reasonably friendly and not strict like major Boston venues.
However…
There is NOTHING around here. Don;t plan on showing up early for a show and getting something to eat nearby. The only thing open at 7pm on a Wednesday night was UNOs.
–1 Star for no drafts. All beers are poured from bottles… and poured slowly at that. Beer line was close to 20 minutes. I could have brewed beer faster.
–1 Star for disgusting, overflowing bathrooms. They seem to have some sort of terrible plumbing problems.

Went to the Pearl Jam concert last night at DCU. Would’ve preferred it was at the Garden, but, what the hey… a little venture out to Western Mass isn’t so bad.
The only redeeming quality about the DCU center is that you can’t have a bad seat there. The place is much smaller than the Garden and you’re guaranteed to be on top of the stage from almost any seat.
The bad part…
* no credit cards at concessions
* no beer taps
* they actually pour the canned beer into a cup! which further slows down the lines
* the bartenders are slow as hell and they didn’t have nearly enough of them… just like at the bars outside (did anyone not realize this was a sold out Pearl Jam show and the Sox were on, too, and that maybe they might need a few more people)
* lines for a beer were 45 minutes leading up to the start of the concert
If you want to drink AND watch a concert, this is not the place to go.

They have recently done some renovations to the inside hall areas. They have tried to maybe upscale the place a little bit and added in a bar/​appetizer area with bar tables.
This place is just average looking but a great place to see a show. Usually most seats are good seats and it is so much easier to get here than going into Boston!

Good luck if you’re a guy at a crowded concert and you have to pee at this venue. Worst bathroom lines in New Enlgand.
Decent sound, ok seating. I’ve gotten vertigo up in the 300s over a railing. The only redeeming feature is that almost every interaction with staff was friendly and helpful.

The DCU Center is a decent venue.. . I have only ever been here for concerts but when I travel out, it is usually worth my time.
The large venue has several entrances and while this may divide up large crowds and get people in faster, it has many drawbacks as well. For instance, I had assigned seating for night 1 and general admission for night 2 of a recent Phish show and had some difficulty figuring out what doors I was allowed to enter. After waiting in line, you’d find out you were required to enter a different set of doors, only to have to wait in line again. Wish the entrances were labelled better or more staff directing people to the correct doors.
After making your way through ticketing and pat downs, patrons are bombarded with dimly lit hallways circling the inner stadium. Over-​priced food/​beer stations, poorly designed bathrooms (with entrances on both sides so people have to fight over whose turn it is to enter), and space for band merchandise line the halls as people penguin walk through the small space to get to their destination. The arena is large but at the same time intimate. I’ve had tickets all over the arena and the only time I was really unhappy was up in the rafters in the 300’s level seating. Otherwise, you generally have a decent view of the stage. General admission was bearable as well, the floor is lined with metal railings for people to lean on.. . great for people like me who easily tire while standing up for an entire show.
The acoustics here are pretty good, gets a little echo-​y towards the back and muted up high. Seating is comfortable, cup holders present. I’m sure I will be back again when entertaining bands make their appearance. Never experienced non-​musical events here but would be open to attending them at this location. Parking is a nightmare in downtown, avoid it if you can!!!