Raymour and Flanigan Furniture

I purchased a mattress & box spring at this location Four days after purchasing I had yet to hear from anyone re: delivery, clearly delivery in «3 days guaranteed» is not a guarantee. I contacted the store to inquire and was told the items would arrive the next day (five days after we made the purchase) between the hours of 8am-​11am. My fiancé made arrangements to stay home from work and we received a phone call confirming our delivery that morning. At around 10am we received another phone call to inform us that our delivery would not be arriving and that the items were «missing.» To make matters worse, we had removed our bedding ourselves, although it was included in the purchase, to make the process of delivery smoother. Do yourself a favor and go to Bob’s Furniture Store, it’s just a few minutes away from what could turn into a nightmare situation, as it did for us.

I had a great experience at this store and am a little surprised at the bad reviews. My fiancé and I spent almost an hour walking around the store and looking at different couches. All of the salesmen were very polite and no one bothered us the entire time we were there. I had a question and the salesman that helped us was extremely knowledgeable and very patient. He even waited for about 20 – 30 minutes until I got off the phone when I finally made the decision to purchase. We opted to add the 5 year protection plan and are very satisfied with our purchase.
The delivery men were late however, but they did call twice to let me know an updated estimated time and were very professional and speedy once the couch was delivered.
Overall a great experience and would shop there again.

The management and customer service here is very caring and helpful! The furniture is also lovely.

What can say. RF has furniture that may be appealing to the eye but don’t be fooled! The quality of the furniture completely SUCKS! Honestly, you’re better off going to Bobs furniture and spending your money’s worth than to go here, waste a thousand dollars more and have furniture fall apart on you within a year.
I bought almost my entire home furnishing from here a year and a half ago. I spent over 4k and even opted to purchase this «platinum protection» warranty which was not cheap. Not even a year later i started experiencing problems with my bed, the chairs to my dining room table and my couch. The bed which was sturdy at first, sound like it was falling apart within 4 months. When I looked under my bed I saw that there were wooden holders that were crocked and out of place. When calling RF about the issue they transferred me to a completely different third party that handles the warranty. They came fixed the issue but no more than a month later my bed was falling apart again with the same issue!!!
That was just the beginning. The second problem was with my dining room table chairs. I had company over and as my friend sat down on the chair the cushion came completely off! I then noticed that all my chairs were loose. Again I call had someone come in and tighten my chairs. Six months later my chairs are loose again!
Then finally it was the couch. After a year of getting this couch which was a sectional, the cushions have completely deteriorated. It is absolutely uncomfortable to sit or lay on my couch. There are springs that are popping out and it even looks like there’s a crater on one of my cushions. When I called and explained the problem, they told me that they couldn’t replace the cushions unless there was damage! Really??? But I can’t even sit in my own couch comfortably!
All in all this place has wonderful customer in their store but then again these are salesman working on commission and they won’t tell you just how horrible the quality of the furniture really is! Don’t waste your money at RF, especially on the warranty because they won’t replace anything! It’s a sham!

Thanks to the fault of a highly unprofessional salesperson named JAMES.
If you are to go in to this store, I would recommend you avoid him. Reader be warned!
***Let me provide some information on why my rating is super low:
Initially he seems very patient and sweet as well as understanding. If you are not 100% sure about your purchase, beware, for he will be upset if you take too long deciding. In my experience, he was forcing me to purchase one of the cheaper sets just to make a sale rather than give me time to truly know if I wanted it. He then proceeded to give me a pity story of how he had not made any sales that day while lowering his head. In another instance where I had not made a decision, he became extremely impatient and proceeded to tell me that I was taking too long and needed to decide on what I wanted. I asked him if the furniture was real wood and he became fairly loud saying «yes! It’s wood! It’s wood!» Toward the end he was SO impatient that he exclaimed «come on man! You’re confusing me. I don’t know what you want!» PRESSURE!!!
At that point I told him that a salesperson is not supposed to make their customer uncomfortable and pressured and his tone completely changed after that. He did not apologize but calmed his composure. I told him I will think about it and he followed me to the exit asking if I will come back the next day. For the sake of being totally creeped out by this point and not wanting him to see my car and license plate, I said yes. He called today and left a rude voicemail saying that he thought I was a person of my word and that he had been waiting all day for me. What kind of salesperson does this???
I am so nervous because he wrote up a ticket with my information (name, address and phone number) and with his pressure… God knows what he is capable of, I have no idea! All I know is that this review is out there so if anything were to happen, I have this as proof. LOL
That is how pressured I felt going to this man. Never will I go to this Raymour AGAIN!!! I WILL be purchasing a bedroom set but from another location this week.

I have bought two pieces of furniture from this store. Both have broken after less than five years of normal use. The bed I bought broke twice. Stay away from this store. For the prices they charge you get little quality. Notice the reviews below mine. The store only responded to the one and only one positive review.

I went to the store on Monday, had great service, ordered my sleeper sofa, arranged to have my old couch removed, using one of their coupons; had my sofa delivered 2 days later. I am thrilled! Now here’s hoping it lasts 30 years!

The worst ever company do not trust them a word do not buy warranty from them they screwed me with $ 2000 And I found out I’m not the only one I meet lots of people like me

I went to this store to buy three rooms of furniture — living room, dining room and bed room during their friends and family sale which would have given 20% off entire purchase price for a total price of $ 6500. The sale person advise me that in order to get the 20% off I would have to pay the full amount of $ 6500 within 30 days after receiving my R&F credit card bill… Are you kidding me!!! The reason for the credit card is to pay over time, not in 30 days !!!

Oh how I wish I kept driving that day and not stopped in. I spent $ 2,500 in total and I do not have a single decent piece of furniture to show for it. The sales reps will deceive and con you just to make their quick sale. I was sold a bed which was completely and utterly inappropriate. (I am a bigger girl, the bed was flimsy as F%$&). I am on my second TV console. It’s been replaced and it’s STILL s&^%!
A technician SPRAY PAINTED a door in front of me, in my living room and managed to get paint on the floor. This was at least the 5^th call out for this TV console. None of the doors line up properly, and there’s a half inch gap down the entire length of one of the doors.
It’s a disgrace these people get away with this nonsense! I have $ 150 in «gift cards» I will never use as I will never darken their doors again! Rather than give a refund or discount, they throw gift cards at you in the hope you’re stupid enough to shop there again! Not me!

LIARS!
LIE #1
Prior to purchase, LORETTA was so friendly telling me that if I used a Raymour and Flanigan account that I would not be charged any interest. Upon receipt of my bill, there is in fact interest assessed. When I called the bank, they said I would need to contact the store. When I called the store to speak to LORETTA, she now claims to have never made that offer.
LIE #2
While shopping for a sectional at Raymour and Flanigan, I was told that we had 2 days to exchange any purchase once delivered. When I got home from work, I noticed that the return on the sofa blocked the fireplace, so I called to ask for an exchange for a piece without it. I was told there were no exchanges or refunds, which was a contradiction to what I was told in the store.
We were even willing to exchange our more expensive piece for the less expensive item at a loss because we just wanted what worked in our living space. I called the store manager and am still waiting for a return call.
LIE #3
Furniture was scheduled for delivery on a Saturday between noon and 4pm. The delivery didn’t arrive until 6pm, when I had already left for work. Luckily, or not so luckily it turned out, a neighbor was there to accept the delivery.
They will tell you anything to make a sale! They are friendly in store, but when you call with an issue on the back end good luck with any service.
DO NOT BUY ANYTHING FROM RAYMOUR and FLANIGAN!

We bought a fairly expensive dining set here. Less than a few months later we noticed that the carpentry was not very good. The legs on the chairs were loose and the tabletop was fairly easy to scratch and mark up though they said it would be hard to do.
The problem is that their office in Ct schedules repairs at their convenience, not at yours. I have told them about 5x, that I can only receive repairmen at my home in the mornings yet they keep calling back with afternoon only sessions. This is stupid and bullcrap managment. I am the customer, you are in business to make us satisfied.
So to sum up. Poor quality and poor management of the company. Don’t buy anything from this company !!

Please do NOT buy furniture at this store. I purchased a mattress from this store and was told if I opened up a store credit card that I would get no interest for one year.
When I received my credit card statement a few weeks later, I found interest was added and would be charged until my balance was paid off. I called the bank who issued the card who then told me to contact the Raymour and Flanigan corporate office. I then contacted the R&F corporate office who then told me to contact the store where I purchased the mattress from which was the Yonkers location. This is where the shadiness of this company begins. When I contacted the Yonkers location I was put on hold about 4 times from the secretary who can barely speak good English. I was then transferred to the salesperson who’s name is GARY that sold me my mattress. He became VERY IRATE with me when I explained my situation TO THE POINT WHERE HE WAS YELLING AT ME. I then asked to speak with the manager. I then spoke with the manager who’s name is SETH. Seth told me he would call me back to straighten out the situation. I received a phone call a few hours later from the Yonkers store stating they could fix the no interest problem but would need to add a $ 185.00 charge to the account in order to remedy the situation. This company scams shoppers. Please do not shop at this store. You cannot return their mattresses and they scam you with opening up their store credit cards.