Petco

Petco is a large pet supply store w/​better quality products than !$&@#! Walmart. Shop here first.

This review is solely based on the grooming facility. We brought our golden retriever in for a groom/​ear and nail trim. Any professional and educated groomer would know this breed cannot be shaved down — they have an undercoat that can be shaved/​cut. Much to our dismay, we picked our dog up and saw that he was shaved nearly all the way down (except for his tail). On top of that not being good for our dog, the shave job was shoddy. Shaved way too close all around but then some areas were shaved down to near skin. Here we are in the middle of winter with an unevenly shaved dog — that should have been groomed with a slight trim. We hope his coat bounces back — it is not good for their coats and it affects the growth going forward. Very disappointing. DO NOT RECOMMEND THEIR GROOMING FACILITY.

I like shopping at Petco for our Yorkies :)
I’ve been coming here for about 4 years now! Favorite things to buy are dog toys and dog food. I have bought a few other things over the years as well… This store is very clean and organized. The many visits I’ve had so far, customer service has always been friendly and helpful in finding certain items throughout the store.
Recently, came in to do a return from an online order. Even though I had all the receipt/​order print out, and dog clothes in new condition with tags on them, instead of refunding the money back to my bank card, they put it on store credit. I didn’t understand how it was so complicated? The is the only store that has ever done that to me twice. I would prefer to have the refund go back to my bank card, but oh well. I’ll come back to use the store credit on dog food, so at least it’s a necessity.

I love this store! The selection of products is great. The customer service is excellent. I always get asked if I need help. They have a great return policy if something doesn’t work out well. My dogs didn’t like a toothpaste that I bought and they gave me a full refund.
I took my 2 mini Australian shepherds to Jonathan for training. He did a great job helping me change my barking babies into well-​behaved dogs. We earned the AKC Canine Good Citizen certificates.
My mom uses this Petco for grooming her dog. The groomers are so kind and sweet with him.
It’s a fun place to shop with great customer service.

Doesn’t know why this place has a lot of negative ratings, which I begged to differ. But man, I love shopping here. I save a ton by combining manufacture coupons and Petco Coupons, on top of another discount for being a PetPals rewards… can’t beat the best lowest price in town…
I prefer Petco over Petsmart, no offense. and the selection of Treats and Rawhides by the pound, can’t beat that! I sofa king love it bro…
Only thing that Petco needs to work better on, is a reliable person behind the cash register to ring up my coupons… cashier had to request for back up because she doesn’t know what’s she’s doing. Some won’t scan! And the manager did the magic and punch in my discount w/​o even using my coupons… considering I’m a repeat consumer to Petco…
PS: You need more VARIATIONS/​SELECTIONS of fish… stop with the turtles. Ok. That is all! Thank you. :)

Low rating due solely to horrible service. Every time I go to Petco, I get ignored. I have to ask for help and when I do, the employees react like it’s a huge imposition. I do like the assortment of live plants and driftwood in the fish department. The bulk treat bar is pretty nice too. Sadly, the awful customer service makes this the last place I want to shop for my pets.

I go there to buy food for my cats and crickets form my turtle. I’ve also bought lighting for my turtle. I once had a burnt out lightbulb from there. I was able to return it and immediately exchange it. Very friendly staff in there. This Petco is always my first stop for pet supplies and most of the time my last because they have what I need.

I’m going to give Petco a 3 star for the time being; I’ve stopped in and have been a customer several times over the years, and well, it’s just always a varied experience.
I’d say for petstores, and really retail in general, there are 3 major factors in the experience: the price, the selection, and the customer service. Unfortunately, Petco is inconsistent on pretty much all of those. Price-​wise, sometimes I can’t tell if they’re aiming to be a luxury store or a bargain store; some of their items are very affordable, and their clearance is usually great, but their non-​sale, non-​clearance items can be wayyy overpriced. The selection varies quite a bit as well, at least as far as fish/​aquarium selection goes; sometimes they have a great selection with fish that you don’t get/​see at Petsmart, sometimes they’ll have like no stock or inventory and just the average Platys/​Guppies, woo. Customer service is probably their biggest variable, we’ve had everything from complete apathy (I’m only working here to pay the bills, I could give a damn about pets), to ecstatic and knowledgeable customer service, to outright hostility for asking for service.
But, to end on a good note, our last visit was very pleasant, purchased a bamboo shrimp who’s still alive and kicking, and I’m hoping the next few times I drop in to see it consistently pleasant, and I’ll gladly improve my rating. I also hope they expand their fish selection; I know inventory is costly, and it takes time to build a reliable customber base, but half the tanks are also drained and empty and begging for some selection you can’t get at the competitors (how about some lobster and cherry shrimp? for some reason uncommon around here, despite their popularity on the mid-​west/​east coast).

Went here in search of a cat after the death of our family cat. Ended up leaving with a Chinchilla! Is it just me or does $ 140.00 plus tax seem a little pricey for a rodent!!! Anyway, staff was very helpful and patient while I contemplated the purchase. They have a lot of supplies for small animals, and love to sell them to you! The first day I walked out spending more than $ 300.00.
I go back for all of our pets needs and supplies because it is right down the road from where I live.
The only downfall is they don’t have cats/​dogs for sale in the store. They host «Adoption Days» on a monthly basis.
BTW-​Love the Chinchilla! They are great pets. Don’t smell, low maintenance, and entertaining. Very satisfied with my daughters choice. They only negative is they only live 5 – 7 years.