Optical Express Cheltenham

I saw a dentist when she was working for another company and moved to optical express dental when she starting working for them and started a plan. I never had any trouble. She then moved on and they got a new dentist. I was extremely unhappy on my last visit seeing this dentist. I had a dental plan which includes 2 check ups and 2 hygienist appointments a year. I went in for my check up. The dentist said he would just take some routine X — Rays of my teeth and went ahead. Firstly I was upset that he thought it was ok to take x-​rays as a routine as they are harmful and should only be done if absolutely necessary and secondly I was not told there would be any extra charge for this but before I left I was made to pay £17 for the X-​rays. (I rang customer service who were rude to me) I cancelled my plan and I will not be returning to Optical Express.