Holiday Inn Express Hotel Hamilton

receptionist told me there wasn’t a room available but a quick glance online showed there were actually rooms free for that night. I went to dinner and booked the room, so if you want a room in short notice NEVER walk into the building, book first.
The room was clean and comfortable, very spacious but hearing that their company policy is turning people away at the door who may need a place to sleep was to me very unhelpful and rather pathetic. I have never been to this hotel since and would probably never go again.

My boyfriend and I visit this hotel each month staying for a period of between 2 and 4 nights.
In terms of location, this hotel is only 20 minutes from Glasgow City centre and five minutes from Strathclyde Park.
The hotel itself is situated at one end of the Hamilton Towers retail and leisure development in Hamilton town centre, surrounded by outlets such as:
— Next
— Vue Cinemas
— Chiquito (The best in the area — check it out!)
— Asda
Having been a guest here for the first time last year (2014) I can see the improvements this hotel has continued to make over time, with new tv’s, mattresses etc introduced in the last 6 months alone!
The bathroom was clean and well-​maintained, with a good-​quality shower (plenty hot-​water) and modern fixtures. The towels were soft and clean, with two bath sheets and two hand towels waiting in the room on arrival (though more can be requested from reception and delivered promptly). My only issue was that the shower curtain in the room didn’t have enough hooks holding it up on this occasion, so I found myself rearranging the hooks to ensure the curtain didn’t present a minor trip-​hazard (entirely forgivable and insignificant).
Standard offering of tea, coffee and kettle are present in the room — refilled each day with housekeeping. An alternative selection is available in the Hotel Lobby beside reception — hot chocolate, coffee variants etc. Breakfast is served in the hotel’s Great Room, with scrambled eggs, sausages, muffins (I wish they’d bring back the Danish pastries), toast, croissants, cereals, yoghurt, fruit and a selection of accompaniments alongside. The hotel breakfast — while simple — offers a decent way to save a few pennies!
I personally prefer to book a family room, as this offers a more comfortable environment for an extended stay (as has been the case where I’ve opted to tag on additional nights) with sofa, comfortable bed and a nice view out over the park.
The staff are fantastic and will go out of their way to provide superb customer service — a component where some other hotels fall short. I’d struggle to identify a time where the colleague working at reception has failed to meet my request — even at the last minute! That positive, can-​do attitude has gained my loyalty as a customer and left me feeling confident that I am valued as an individual and not just one of many guests.
During my most recent visit, the hotel accommodated our request of a room overlooking the park with two separate bookings highlighted to ensure that we would not be asked to switch room between nights. When we arrived we were greeted and offered complementary drinks (as we are IHG Gold members) and as the stay included my birthday, the young colleague at the reception filled a bucket with ice so that my partner could place champagne on ice while we got settled. The tiniest of actions can help transform any stay and the atmosphere in this hotel certainly helped us relax!

No… First… there is a nightclub under the Hotel. You hear music playing through your vents on the nights it operates. There is parking on site however it is shared with a movie theatre, shopping and restaurant’s. so good luck parking after 5pm. Tv’s are horribly small and 10 channel’s… You like to stream netflix??? thats good, if the Wifi in the hotel was fast enough (not kidding it takes 30 minutes to buffer an episode of a tv show, and even still it has to rebuffer every 10 minutes). Sleeping at night is a pain in the butt because you have teenage euroricer’s with laud exhausts racing around the main strip right outside your windows ALL NIGHT. If you want to plug something in thats great however you only have 2 recepticals and theyre across the room, bathroom sink is tiny, breakfast is really sub-​par. powdered eggs and boiled sausage, and cereal. The staff is amazing! I will give it to them, Lyndsey, and Ian are awesome and will help you in anyway they can. If work wasnt paying for this hotel stay then plain and simple i would never ever pay to stay here.

Love this hotel
Haven’t stayed in a couple of years but every time I went I had a great experience.
The rooms are spacious and certain rooms can offer a decent view overlooking the car park.
The free breakfast buffet is delicious with a nice range of different stuff to enjoy.
If I hadn’t of moved just down the road I’d be staying a lot more!