Crowne Plaza Hotel London-Heathrow

Very busy location lots of changes and renovations. Staff; checkin was pleasant the lobby is always busy but staff stays professional. At first glance you think your in the middle of nowhere but a short walk off property and your eating with and like a local. On grounds there is a new Indian restaurant with a great staff looking to please your taste buds. There is a pub, get all your rugby and football fills oh and a pint or two. The pool area is all new and well kept. Gym is small and needs updating but useful. The rooms and facility are kept very clean that’s awesome considering just how busy the hotel is, great staff. There is a dinning room and cocktail lounge for quiet sitting and dinning. I would give it another star for a better gym and outdoor curve appeal.

I have stayed at this hotel many times while traveling on business and usually for a week at a time, so this isn’t based on a single night or stay. The bottom line is that if I had a choice, I’d stay at another hotel. The rooms are consistently dirty and the customer service is consistently poor.
I just checked in today. Let me share with you my experience:
I arrived at 7 pm. My room, which had been reserved for at least 3 months, was not ready. At 7 pm? By the way, there were others checking in at the same time experiencing the same thing. I get two free drinks at the bar for my trouble.
Nobody assists with my luggage and there is no bellman in sight. After standing there waiting too long for somebody to assist me with my luggage so I can go to the bar to wait for my room to be ready, I ask to have my luggage locked in a storage room.
I go to the bar and sit at a table in direct view of the bartender and in plain view of the waitress. After waiting too long for service, I order the two drinks. It turns out that they are for house wine, beer, or a soft drink only… so I order two beers. The bartender gets one of the two wrong.
I go to my room. It’s been cleaned but not very well at all. There is some substance smeared on the desk and there is a piece of garbage on the floor in the bathroom.
I order room service. The food was delivered in a reasonable time and it was good but part of the order was wrong.
There are no wash cloths in the room. I order one from housekeeping along with a few hangers (there were only two in the closet) and an extension cord because there are no power outlets near the nightstand. When the guy brings the hangers and extension cord, he doesn’t have the wash cloth. When asked, he replies: «tomorrow.»
All in all, it’s not what I expect elsewhere but it is typical of my experiences here.

I was flying out of Heathrow on an early flight, so I booked a room with the Crowne Plaza for the night before because it was close to the airport and prices were good.
The check-​in process was painless and the staff was helpful and kind. The lobby was clean and modern. The rooms are ½ smoking and ½ non-​smoking. My room thankfully didn’t smell like cigarettes, but other people in my party weren’t so lucky. There is complementary WIFI in the lobby as well as the rooms, with options to upgrade. Beds were soft and comfortable. Clean bathroom with clear instructions on how to use the showers. I appreciated the electric kettle in my room for tea, and the mini-​fridge.
There is a bar and 2 restaurants within the actual hotel. The bar is open 24×7 (great I guess if you’re jetlagged) as well as a built in Starbucks. I ate at the bar both for lunch and the night before I left and had a proper pour of Stella as well as a traditional english slab of food — pork pie, scotch egg, etc. It was all very delicious and the beer helped ease my nerves. My lunch meal of the vegetarian club sandwich was also spot on. My only comment is that the wait staff is hit or miss. Our lunch server was foreign and there was some mild miscommunication, where our dinner server was on-​point! We did eat breakfast in one of the other restaurants and the buffet is excellent. A proper English breakfast is offered, as well as food to order on the menu. Fabulous food!
Finally — there is a small store within the hotel for last minute amenities! There is easy access to cabs and the Hotel Hoppa to and from the airport. I had a great visit and it was a great hotel. I highly recommend it for short stays near the hotel. It’s a bit far from any shopping, but about an hour trip (with busses and underground) into Central London (Piccadilly).

WORST customer service I have ever experienced in any of my travels anywhere in the world. We stayed at this hotel for a grand total of six hours, to sleep before an early flight. Upon returning home we looked at our credit card bill and found they had charged us hundreds of pounds’ worth of breakfasts, dinners, bar drinks etc that we obviously didn’t have time to consume. Our card had either been defrauded or someone charged all that stuff to the wrong tab. But the staff members AND the hotel manager AND IHG, the parent company, ALL insisted we must be mistaken and we must have forgotten that we purchased all those items. Deplorable and frankly, very scary customer service as they are clearly trying to take advantage of their clients. In the end I had to rely on VISA to sort out the matter as Crowne Plaza absolutely refused to help. Beware — there are tons of other airport hotels and I would be very cautious about entrusting this one with my credit card.

The room was beautiful, modern and clean. The bathroom did have the strong odor of cleaning fluid, very unpleasant. Someone in another review mentioned the smell of mold and/​or ozone in the hallway. I noticed the same, but it wasn’t overwhelming.
My MAJOR COMPLAINT was that I called for a wake up call on my first night and they didn’t call in the a.m. making me late to meet my colleagues and unable to properly prepare for the day. The next night the same thing happened but luckily I had one of my colleagues call and wake me. It was very unprofessional and they didn’t seem to take it as seriously as I did. I was very surprised at this last of professionalism.
To add insult to injury guest services was very slow in answering the phone, no word of a lie I let it ring 20 times before someone answered.
The restaurants are hotel quality. By that I mean that will fill you stomach but there’s so much around that it isn’t worth staying in.
The WIFI is free and falls into the old adage you get what you pay for.
All in all the location is great but the lack of service is concerning. Bring your own alarm as there isn’t a clock in the room to set and the staff evidently doesn’t appreciate the need for people to get up on time.

THE GOOD:
THE ROOMS are absolutely beautiful with an extremely comfortable bed, nearby sitting area with table as well as a desk and chair. Honor bar fridge. In-​room coffee and tea, and whisper-​quiet central air/​heating. The bathroom is quite lovely with beautifully appointed tile, luxurious towels, and quality shampoo and body wash. The removable massaging shower head is set especially high which makes for a more pleasant experience for taller guests. Automatically provided are some needed amenities such as hair dryer and not so commonly needed amenities like a trouser press are included. There is a flat screen TV with a good selection of programming. I cannot think of anything lacking in the room whatsoever. Really top notch.
THE STAFF are the best I have ever encountered. Any question I had, they were able to answer. Any concerns we had were responded to with amazing professionalism and courtesy. EVERYONE we encountered was phenomenal but two are worth mentioning by name. First is Shaan, who checked us in. When she learned we were here for a special occasion, she arranged to have wine and chocolate sent to our room. Second is Matt, who is a manager of guest services. Matt really understands what it means to provide customer service and he truly seems to make it his mission to ensure all of his guests are taken care of. He is friendly, responsive, and he took great care of us.
THE RESTAURANT called Orwell’s is stunning. The service is top notch. The bone-​in rib-​eye-​to-​share was tender, juicy, and too big for us to finish. The sautéed mushrooms were seasoned perfectly. The chunky chips (think steak fries) were cripsy on the outside and fluffy on the in. And the strawberry cheesecake was so good we could have eaten five more. It was the best cheesecake we have ever eaten.
THE CHALLENGES:
THE WIFI INTERNET service is, at least currently, nothing special to write home about. In fact, if you’re sending an email, it might take a bit of time for it to arrive using the hotel’s existing WiFi service so perhaps sending a card via the postal service would be faster… OK perhaps I am exaggerating a bit here. The good news is that the Internet service is free as long as you are an IHG member. So, be sure to enroll in IHG before you arrive to save time. As an IHG you can upgrade your WiFi service for about $ 4 per day which you definitely should do if you plan on using Skype, FaceTime or Netflix. Matt, the guest services manager took pity on us and provided us with a few vouchers for the higher speed internet, but he also expressed his hope to provide this level service to everyone soon.
THE SHUTTLE service (this is completely out of the control of the Crowne Plaza) is a terrible joke. An ordinance was passed that requires all airport area hotels use a third-​party service for shuttle service. This service costs between 4 and 5 pounds per person each way. If you are flying in to Terminal 4, this shuttle (which runs every 30 minutes takes 30 minutes to deliver you to the Crowne Plaza (it stops at additional terminals and hotels, even if you are the only one aboard). My recommendation is that you take a taxi, which should be only about $ 13 pounds for your entire group.
SUMMARY:
I HIGHLY RECOMMEND this hotel. The few idiosyncrasies we encountered were hardly worth mentioning. The good DRAMATICALLY outweighed the bad. We would be honored to stay here again next time we visit London.

Good airport hotel. Nice amenities and good for business meetings. One major problem is very slow wireless connections. Slow in conference rooms/​business area and virtually impossible from room. Would avoid until they upgrade.

Wonderful hotel to stay near Heathrow. One of the few hotels near Heathrow with rooms which are big. The staff at the front desk is friendly. Well connected to Heathrow — you have the Hoppa Bus every 20 mins.
Tried the Eriki Indian Restaurant inside. Wonderful food — but has some funny security check before they let you dine inside. We had a bad experience with a waitress there — she litterally pulled our plates when we were dining there.
Overall a great hotel to stay in, friendly staff and the good food in Eriki.

Eriki Indian restaurant needs its own Unilocal.This is a great restaurant in or out of the hotel

#Yelp #Yelp365 27 — When traveling international, finding a chain that has standards that are consistent globally is important for me. I value sleep, proximity to airport and overall good staff. A gym is also nice to have when staying over.
My meeting in London was short, only one day at the hotel, but it allowed me to experience the restaurants and rooms of the hotel. The coffee downstairs was fantastic. The rooms were quite and allowed me to get some sleep.
The hotel is close to the airport to save time without having to be up hours in advance. When I return back to London next week, I plan on staying one night here in between countries.

The Crown Plaza by LHR Airport is nice place to stay. The full size gym was nice and the front desk service was excellent. The lounge in the lobby provides a nice venue to hangout and meet people before catching a flight the next morning. It’s easy access to any hotel by the LHR airport as the National Express Hotel Hoppa has many busses every 20 to 30 minutes from each terminal to each local hotel for 8 pounds round trip. Overall the hotel rooms provided a nice atmosphere to relax and get some work done.

Time to add another star because I’ve discovered how to make the most of the location when you don’t have a car. Plus, as a Priority Club member, I now have access to their lounge, which isn’t too shabby.
When it comes to food, this hotel is still lacking in many ways. If you arrive late at night, the pub in the lobby closes fairly early (11p?), and the kitchen closes at 11p. You can go to the bar and order drinks, but you cannot pay by cash. You must charge them to your room. Room service is crazy expensive, so your best bet is to call and order a pizza. There are a handful of places that will deliver to the hotel, but beware: no one will deliver after 1am.
To venture out (if you don’t have a car): If you go out the back of the hotel and toward the Hotel Novotel, you will come across a road way. Turn right and walk towards a bus stop (be sure you are on the left side of the road). You’ll take bus 222 to Uxbridge. There are plenty of stops along the route that have some cute looking pubs and restaurants, but at the very end of the bus route, there are two malls. The one we went to was The Chimes.
To return back to the hotel from Uxbridge, take bus 222 towards Hounslow Station. The stop for the hotel is Cherry Lane Schools.
Good luck and get out!

More of the same here with the airport hotels. A little worn around the edges and showing its age, but a serviceable hotel for guests in town on business. The big upside is that the internet is free and there is late check-​out if you are a member of their Priority Club. This hotel is also close enough to Heathrow to catch a local bus to the tube station for free which is convenient.
The gym is dated and small but there is a decent amount of equipment, just don’t hold your breath for treadmills with TVs on them. Also, there is a small pool which you can make use of. The gym is not however open 24 hours.

Good for meetings, good buffet style food for lunch
Slow guest services. Slow business center internet.

I’ve spent almost two months of my life in this hotel over the years. It’s a perfectly serviceable hotel, with the following traits:
If you’re staying here, chances are you are going to Stockley Park. If so, on the plus side there is a free shuttle! On the minus side, it can get full, so it may not be reliable enough if you have early meetings. On the neutral side, you can also walk to stockley park, which is about a mile away, if you can predict the English weather.
They’ve got a serviceable french restaurant and another traditional restaurant which also serves the English breakfast buffet. The buffet is the traditional British fare (softer scrambled eggs, cumberland sausages, mushrooms, tomato halves, omelette bar, smoked salmon, etc). They used to have Yakult but have switched to a more Western yogurt drink. Boo! The buffet, if not included in your room, is VERY pricey. Expense with care. There is also a bar/​lounge area and a more traditional pub for enjoying football matches.
The closer proximity to Stockley Park means this hotel is a bit further from Heathrow, so you don’t have walking options to the restaurants surrounding Heathrow. You can take the Hotel Hoppa (4 quid last I checked) or figure out the free shuttles around Heathrow, for airport transportation. Taxis are also an option.

Perfectly respectable hotel in the vicinity of Heathrow. Modern and well appointed rooms.
This would have been a four star review however:
–1 for the 24 hour bar actually being 23 hours — we sat around between 3 and 4am unable to order any drinks, though service resumed at 4. Maybe that was a ploy to break our resolve to get obscenely drunk.
–1 for 6am — 11am breakfast finishing at 10am! I got the remnants of the buffet :(
Good value though, £115 for a 2 double bed room with breakfast.

This hotel is located some ways from Heathrow, and outside the free bus zone (but accessible on the Hoppa Bus route for £4.50). I actually just took the regular bus for £2, and the stop was about a 250m walk away.
The rooms were small (as expected for this US-​based traveler), but nicely appointed. The staff was friendly and helpful. Overall, since the hotel building was set back from the road way, it was nice and quiet.
I got this through Priceline, and while the hotel itself was nice the location left much to be desired, as there was nothing useful nearby. I wouldn’t mind getting it again through bidding, but I don’t think I would choose this hotel for myself.