Initial City Link

I was very saddened by City Link. I ordered some items from an online retailer and had them delivered by these guys. I was missing an item which the retailer resent out, which initially didn’t turn up. There was no card or anything left to say they had tried to call but that I wasn’t in, so no record of them having bothered to deliver.
The first time I found out that they’d tried once was when I tried to track my parcel online to see where it was. That was a mission in itself as they hadn’t sent an email telling me the number so I had to try to piece bits together to work out what the number was before the website told me it was at the depot.
I used the online form to ask them to redeliver at a certain time, only to wait in and them not to turn up. I had to go out after the time I’d said, did so, came back to find a card — though the driver hadn’t filled out any details this time so I couldn’t tell what time he’d tried to call.
In the end I had to make a 3 hour round trip to their depot in Heathrow (which wasn’t even their closest depot to me — the closest would have been half an hour away) to pick up the parcel only for the guy at the desk to make some sarcy comment about how I wasn’t in when they delivered.