Sofitel London Heathrow

Lived up to it’s reputation. Nice very nice. Walked over from terminal 5. Check in was a breeze, staff friendly and helpful. Room light and airy, most important it was Clean and fresh. What a great delight to find the Hotel restaurant the Vive was top notch. I would say a 10 out of 10. Dinner was so good we came back for the Breakfast Buffet. If you find yourself at Heathrow by all means stay here.

What a great way to start our vacation. Upgraded with access to the executive club! Not only that but all the staff was very friendly and helpful. Even when our room phone didn’t work correctly, they did everything they could to try to fix it. It ended up not working still, but they were very nice about it and we didn’t mind. We were a little nervous seeing how close the planes were landing but we heard NOTHING! The room was completely sound proof. Amazing. Would definitely stay again.

I ‘accidentally’ got hooked up with a suite… like SWEET right?! Okay seriously, my room was HUGE… but my very favorite was my spa bath which included both a separate shower, and spa tub. After getting a beat down from work, I of course made myself a bubbly bath, turned on the tv and unwinded. Loved the room and amenities, service was great, but I found the hotel to be eerily empty, but then again its HUGE…
Service ⁴⁄₅
Amenities ⁵⁄₅
Décor ⁴⁄₅

Always my home away from home when in UK.
Pros:
— Hotel front desk staff are accommodating
— easy access to London via Heathrow Express
— great food
— rooms are very accommodating and clean
I have stayed at this hotel many times and it’s my preference to stay out of the city when in UK for work. I like that there is a Mark & Spencer’s just a 3 minute walk to Terminal 5 arrivals which eliminates dealing with costly meals. Best part of this hotel is the ease of waking up after completing trip and jumping on a flight by simply walking to elevators.
Cons:
— gym is not all that great
— bellmen are a little rude at times but honestly I
don’t care, I do not care for those that try to be
nice artificially.

Typical Sofitel hotel; elegant, clean, with an excellent service.
This is your best choice if you want to be close to Heathrow airport, or spending an overnight there.
Several service shops at the lobby, as well as multiple restaurant ranging from nice-​casual to fancier ones.

We missed our flight and didn’t want to deal with finding a hotel for an overnight stay, so we stayed here which was the closest hotel from Heathrow, a 10-​minute walk away. Since it’s literally inside the airport you walk through a series of covered hallways and take elevators so no dealing with the London wind and rain.
Because there was a high occupancy rate the rates were a bit high, and we ended up paying more than we would have liked. We got a king-​sized room which included breakfast and access to their lounge. The room was very comfy. There was a desk and a chaisse and the bathroom included a tub and a separate shower. There was a tv above the tub which is a great idea. I often watch a movie on my laptop when I’m taking a bath. Here, it was built in.
Because of the stressful day, I treated myself to a massage. The 80-​minute massage was amazing, and included a scalp massage as well. The room was very relaxing and I loved the essential oils that were used. In higher end spas I’m used to getting the service for the fill time but here the 80 minutes included a 10-​minute buffer. The relaxation and spa changing rooms were average. The relaxation room would’ve been much nicer with snacks and the spa changing room would’ve been better with some toiletries like conditioner and face products.
We loved the breakfast which included made-​to-​order omelettes, various pastries, breakfast meats and even international foods like miso soup and chana masala. There was also a selection of juices and made to order espressos. Service was excellent.
The lounge area is open until 10pm and has three times during the day when food is served and we made it in time for afternoon hors d’oeuvres and evening appetizers. There’s also a small open bar in the evening: red and white wines and a selection of about 6 clear and brown spirits.
We didn’t have time to check out any of the bars or other restaurants but I did see a champagne bar which I’ll be heading to first, if I’m ever back. For the price we paid I would’ve liked a higher-​end lounge and a room with a stunning view.

First class place to get over jet leg. It is quiet, the staff are attentive, and the rooms are comfortable. There is a 24 hour gym with sufficient machines to accommodate more than three or four people :-). And for an extra 45£ you can get an upgrade that will get you access to a very nice lounge providing full tea in the afternoon, drinks and light dinner in the evening, and a very nice breakfast in the morning. –Worth the price if you’re around for all those activities!

We had an early flight out of Heathrow, so we opted to stay at the Airport Sofitel. Our room was very clean, quiet, and pleasant — we could not hear any airplane noise, or any noise for that matter, at all. We had a very pleasant and restful night’s sleep before our long flight back to the US.
Our room included breakfast, and the spread was excellent. There were 3 types of pork sausages, plenty of cheese, fried eggs, fresh fruit, as well as Indian food, and Chinese rice porridge.
Unfortunately, getting into Central London was a bit of a journey. The Heathrow Express is 21 minutes from Terminal 5 to Paddington Station, however, the travel times to the places that we wanted to go were slightly faster using the regular London Underground (more than 1 hour via the Piccadilly line). The airport is in Zone 6, so we ended up purchasing a £12 daypass for our trip to London and back.
If your flight is out of Terminal 5, you can just walk to the gate as the Sofitel is connected to Terminal 5. However, if you’re transiting to any of the other terminals, you’ll need to walk to the Heathrow Express station and take the train to your terminal. You should plan at least 30 minutes to get to your terminal after checking out of the hotel.
Overall, I would recommend staying at this hotel again if I had an early flight out of Heathrow. However, it is quite far from London’s main attractions if you want to go sightseeing.

Sofitel heathrow: excellent choice for those staying at heathrow. Checkin was smooth and easy. It was a bit of a trek from terminal 3 but there was adequate signage to assist along the way. The hotel was lovely and so was the staff. Arrived just in time for the breakfast buffet. 19gbp each for the full buffet. It was a great selection of continental and full English with custom omelettes. I would recommend and would definitely stay again.

Very good place for 1 night stay at the airport. Best bed ever, so soft and comfy, like sleeping on a cloud. The spacious bathroom great, walk in shower plus a bath tub. Pretty good bar in lobby for a drink before bed. Spacious room, big desk, lcd tv and reclining chair. Very clean room.

This hotel is my stop of choice with an early flight from any of the terminals — or a late arrival.
Staff are, for the most part friendly and helpful. I’ve stored bags here at 6am until eventual check in at 1am without question or effort.
Obviously this is geared for customers flying from T5. The walkways and elevators will get you from any of T5 or the Heathrow express with ease.
Breakfast is phenomenal — a large array of choice from typical English breakfast fodder, to oriental fish dishes. Even stopping by at Indian food if you like your day to start with a bit of a kick… and maybe if you have time for a teeth brushing before that meeting /​flight.
The bar is open until 1 I believe (not eaten there but I’m told it’s good).
Wifi is not free in the rooms, but it’s not expensive — and you’ll be lucky to get mobile reception in the place — so that’s my only real gripe.
Prices can be expensive — so book early if possible (anywhere from £120−270 I’ve paid at times).
Worth every penny to not have to take a London trip first thing in the morning or try and escape the Capitol in the evening.
Rooms have a fridge containing still and sparking water and tea/​coffee making facilities. Robes too. Some rooms with bath (tends to be wing 6, executive) some with just shower.
It’s a means to an end — but I’m always happy it is.

Service very good. Rooms comfortable. Great conference facilities. Restaurants superb.

Convenient for our late arrival and early flight out next morning. Disappointing that all restaurants were closed at 10:30 but room service was available. Room is nice and fresh and clean. Bathroom was spotless. Bed seems comfy. Would definitely book again.

We stayed at the Sofitel Heathrow Airport the night before our flight to the States with British Airways the morning after.
The Hotel was superb and they have a indoor walkway which takes less than a 5 minute walk to Terminal 5, You can catch the Heathrow Express to the other terminals for free and this is the only hotel apart from the YOTEL actually at Heathrow Airport.
We arrived around 3pm and was greeted by the lovely receptionist who told us that our room had been upgraded to the superior room which also included Breakfast. They told us about the hotel and if we needed anything else.
We got the glass elevator up to the room on the 3^rd floor, the corridors are long and they branch off to all different areas of the Hotel. I got lost a couple of times, The room was nicely set out with all the modern amenities and it had a huge king sized bed which was one of the most softest beds I’ve ever slept in. even though i was far too excited to sleep! The bathroom was nicely done with a separate Bath and shower but was disappointed that we did not have a tv to watch in the bathroom like I’ve seen in other pictures, Also the wifi wasn’t all that great but all in all a really nice room.
We didn’t really explore the hotel as much as we would have liked as we wanted to explore Heathrow Airport and I’ve heard the drink prices can be pretty expensive at the bars in the hotel but this can be expected from a Hotel.
The morning we woke up we went down for breakfast in the Vivre Restaurant, i can honestly say that it has to be the most amazing breakfast I’ve ever had, the choices was out of this world they had everything you could imagine from a chef making omelettes for you to pancakes and fresh fruit and a huge selection of hot items and continental. The service was also outstanding!
The whole hotel was superb as was the service, everyone who worked at the hotel who passed us all said hello and if we needed anything then don’t hesitate to ask.
I was not expecting a 5 star service from an Airport Hotel but this was just out this world!
I wouldn’t hesitate to stay here again if i was flying out from London Heathrow Airport!

I’m not usually a luxury hotel kind of person, but stayed here on an overnight layover from Stockholm and US during business trip. Location was the major factor for booking this hotel.
The location cannot be beat — I was happy that signage inside Heathrow pointed me in the right direction in order to find the hotel.
I received an upgrade to a deluxe room — king size bed (comfy) and large bathroom (shower AND separate tub).
The full English breakfast (included in the rate) was a nice treat as well.
I would stay here again for an overnight while on a business trip but probably would not stay here otherwise.

Great modern hotel perfect way to start your holiday. Food in both restaurants is very nice and afternoon tea is worth a try.

We stayed here on a one night layover from IST on our way back home to Dallas. We usually don’t spend so much, but we were exhausted and really just wanted to not have to go too far from the airport with our luggage. So we splurged. It was well worth it.
When we checked in, we were told we were the «guest of the day». Now the cynic in me says that there are probably a few «guests of the day» and that most of them are either probably first time guests or high volume customers. But my corporate cynicism aside, who doesn’t love an upgrade? We got an upgraded room, there were chocolate covered strawberries in our room, and we were upgraded to the high speed wireless and received free breakfast.
Our room: Large, with the softest bed I’ve ever slept on in a hotel room. Sound proofed. We could see a busy road way outside our window, and planes taking off and landing, but we could hear nothing. It was blissful.
The Bathroom: A walk in shower with two shower heads and a separate bathtub. Very clean and inviting. Great water pressure.
Breakfast: expansive, with a good selection served buffet style. There was the traditional British breakfast, with some other international choices. All in all, very nice.
We would consider returning!

This Sofitel is difficult to review, since it serves an interesting range of niches — but is basically a high end hotel attached to T5 LHR.
As a day business location, probably excellent, particularly as many would drive to it.
As a traveler’s overnight stay, well it depends.
If you arrive or depart T5, it’s great. A short walk. But try to use any other terminal and you’re faced with one or two train rides. Albeit short train rides, but lugging luggage through those changes are a serious pain.
And once you are there, they DON’T have cab service — cabs inline at T5 are waiting for a ride to London not any local rides. They do have private cars but who wants to pay THREE times the local fare to get to a neighboring restaurant or pub.
It’s comfortable (not luxury) and newer that the usual LHR accommodation — but it’s more like being imprisoned than staying at a hotel.
So. If you fly into and out of T5, and don’t care to leave the hotel — it’s possibly for you. Otherwise caveat emptor.

I was here for a conference, so this review is just about the conference facilities and catering.
…it was great! The rooms are big, well lit and the AV worked (this, above all else is a small miracle).
The catering was superb — honestly, for such a big hotel and the sheer volume of delegates (about 600 of us), the food was excellent!

Sofitel London Heathrow… I still remember the first time I stayed here in 2010. I used to stay at the Hilton when stopping over in Heathrow but decided to give the Sofitel a try. I was instantly in love and always look forward to the times when I return.
My latest visit was in early January 2014 where I stayed for a couple of nights in one of their ‘luxury’ rooms and this review is based on this visit and some of the knowledge I’ve gathered from the previous ones.
Just recently my Le Club membership received a status update and I was supposed to have a differentiated check in experience that would include a free drink and gift. Neither one was offered and I found the staff extremely lacking in courtesy. Fortunately the room and the hotel grounds continue to be outstanding.
The hotel is stunning, with beautiful decoration all around, amazing rooms, offers fair rates and is so convenient by being connected to T5 via a beautiful walkway. Also, from T5 you’ll have access to all kinds of transportation to downtown London.
Breakfast service is fantastic and one of the best breakfast you’ll ever find anywhere. Period!
The Spa services are also great and there isn’t much that I could say that isn’t props for this hotel. So why not a five star rating? Simple: both check in and check out experience were sub-​par, I experienced constant issues with my card access to Club Millésime and the wi-​fi Internet speed is dreadful.
Get a refresher in courtesy and knowledge of the front desk staff, fix the system issues and provide a better connectivity experience and this hotel is an easy give star.