Apple

Always great service despite being a busy place. I’ve got a good stock range and they never let me down.

What can I say-it’s an Apple store. There don’t seem to be quite as many «Apple-​ites» or whatever they may be called working here. The person we spoke to about purchasing a Macbook was knowledgeable and very helpful. We bought the laptop and he set it up for us. Pretty good all told.

So. My visit here was for a faulty Apple product as opposed to a purchase. And here’s what I found —
Great company policy and efficient way of dealing with problems, however many of the staff are unable to process some of the simpler tasks without having to constantly consult with floor manager level staff. This seemed to be at odds with the slickness that embues all other areas of Apple’s organisation and products that they offer.
I shan’t bore you with descriptions of the store and what they sell.
You know that don’t you? You do? Good.

No Apple store will ever get a five-​star review from me ever. They are always way too crowded with way too little staff to deal with the loads of people.
Earlier today, I called this Apple store to ask if they and a particular iPhone in stock. After 28 minutes on hold (which by the way, I’m not sure their queuing system works as the friendly woman would randomly tell me, «There are five calls ahead of you. There are three calls ahead of you. There are five calls ahead of you. There are four calls ahead of you. There are three calls ahead of you. There are five calls ahead of you.»), I finally spoke to a human who informed me that they did have my desired phone in stock and then he told me to make a reservation online.
A reservation? To buy a phone? Thinking reservations would be plenty, I went to reserve one only to find out that the next reservation was four days from today. And the only way to make a reservation was for Genius bar (the same type of reservation that is made by people who actually have problems with their devices and such) or a workshop. I chose Genius bar and hence the four-​day out reservation availability. I then considered booking a reservation for a workshop because that type of reservation had availability for this evening but then I ultimately decided that I shouldn’t need a reservation to buy a phone.
I just needed to go to the store, ask someone to fetch it for me, and then pay for it. And that’s what I did. I walked in and was able to spot the 50 or so employees dressed in blue t-​shirts. I found one who was not busy. I asked for a phone. The phone was delivered to me and I paid. The total time from walking in the store to walking out of the store with my new phone was five minutes.
Done and done.

I prefer this store ove Regents Street as you can move around without tourists and slack jawed gawkers playing with the items. and The satff are quicker to help you here. Maybe it’sthe smaller space implying for a more intimate feel. But I can get in and out very quiclkly.

Ein Apple Store, daher muss ich dazu nicht viel sagen. Die sind ja alle recht gleich. Dieser hier ist durch das Einkaufszentrum natürlich extrem voll. Produktauswahl ist ok, einen besseren gibt es in Covent Garden. Auch hier wieder freies WLAN.

Not the best Apple store i went to in England and certainly not the same kind of customer service i am used to in the US.
Considering there was very few people in the store compared to the US stores, no one was available to help.

Dans l’immense centre commercial Westfield, ce trouve cet Apple Store! Juste la vue du magasin est impressionnante vu le cadre autour. Le magasin n’est pas très grand, mais il est très propre, et avec un nombre d’employés suffisant! Nous avons été super bien accueillis avec de bons conseils Même pour l’achat d’un sac à main le vendeur a pris son temps

UGH, what’s the big deal? It’s the Apple store, I’ve seen enough in the US and they are not as packed as they are here! It’s so hard to find someone to help you! They’re always busy with someone. After i finally asked if they had more chargers in the back (storage?) as they were all out in the front, the girl said she would get someone to bring it up, i waited 15 mins… then she realized i was still waiting so she was like «ohh, it’s here, follow me». Thanks for not telling me that i should wait for the stocking guy at the shelve and not where she was… Wasted my time. At least the charger is the same price as US price, that’s a perk.
And, the cash registers have no sign over it, whatsoever… i didn’t even realize where you pay… it’s just a wooden table with a buncha people behind it in the middle of the shop, BUT the table is much thinner than all the rest.

Worst customer service ever
I took my old IPOD for repair to replace the battery — pretty simple job
First you need to come in to make an appointment and then you have to come back 3 — 5 days later for the acrtual repair appointment (why do you have to come in twice?). The appointment slot was confirmed by email.
During the appointment — a staff member took down my details and said it would be 5 business days to get the part in and i would get a call. I was allocated a repair number but I did not receive any email to confirm that the repair was in the system.
8 business days later — no call /​no email from Apple. I rang the store and they cannot find my details. Finally — they found it and they said that it would take again 5 business days to come in. 8 business days later again nothing from Applie — I rang and again they cannot find any details (neither by last name, telephone number or email).
The westfield apple store repair service is completely disorganised.
A company of the size of Apple should be able to confirm these repairs by email, keep you up to date by email and find you in the system quickly by email /​name or telephone number.
Staff is completely disinterested — it is very clear that they are paid by the hour rather than by actually resolving customer issues.

There is bad karma at this apple store. The people who work there all looked like Steve Job had personally given them the biggest bollocking of their lives!
I guess working in the biggest mall in London is no easy task, particularly if you had to talk to mardy and hungry people like me all day. Especially when you inform me that the OS is corrupted on my computer with no emotion whatsoever. Seriously, sound a little sorry. If I want the OS to be corrupted on my computer or any otherwise «not smooth» computer lifestyle I would be using a dell and have saved myself a lot of money.
They did redeem themselves by fixing the broken bezel at the back of my computer overnight and offered to transfer everything manually from time machine to my computer for me which I guess earned them 3.5 stars.
But rounded down for the bad vibes. I totally agree with Gina, these people need a pep talk. Stat.

I can’t say I have Gina’s experience (four continents!) but I’ve been to at least a dozen Apple stores in the US and the UK. They’re all very consistent and with a few exceptions (Regent Street), it’s just a retail shop with iPods, iPads, iPhones, MacBooks and Mac desktops all on tables for people to touch and feel, as well as a Genius bar for support.
This stuff is all extremely expensive and if you’re looking to buy, then I would consider looking elsewhere. If, however, you’re looking to take it for a spin, you will not find a better opportunity to touch, try and ask questions.
As for accessories, watch your wallet. The «official» Apple iPhone headphones can be had new on eBay for a quarter the price.

I’ve been to plenty of Apple stores in 4 different continents and Apple does a fine job of creating a consistent product. When I say product. I mean hardware/​software and retail space.
I’ve been a customer of this store maybe 4 times and I’ve had 3 bad experiences. I love Apple but this store’s team members has a bad case of apathy and poor attitude. You guys need a pep talk! Where’s the love? Don’t you take pride in your work? I love Apple so much. Your poor attitude breaks my heart. =(