Malika

Meh.
£15 got me an eyebrow threading that was a bit rough, a bit messy, and a bit rushed. Compared to my experience at Blink, my service here was slower, more painful, and my technician was rougher. She managed to wipe every trace of shadow off my lids when try to remove fallen hair, and left a sopping wet cotton round in the middle of my brow while doing what I think was supposed to be a head massage.
I would have preferred to have actually had the post removal gel rubbed in properly, and I would have really liked to have not been forced to fill out a comment card while she stood right in front of me. Not to mention the fact that the space to leave a comment was about as big as the space you sign on the back of a credit card.
I won’t be going back. My service light years removed from what I read about in publicized reviews. No magic desensitising oil. No brow massage. No engaging technician with tips and tricks or lotions and potions. and the shop in Westfield is not the least bit «cosy» or «inviting». Not sure who wrote the reviews on their webpage, but maybe they just got the crème de la crème experience, while the rest of us are left with mid-​day, mid-​week, meh.

If I could give this place a zero I would. Man, where do I begin? The extraordinarily bad service, the people huddled at the windows watching me getting my eyebrows threaded, the pain or the rudeness? Yikes.
I usually go to Blink in Selfridges and have done for the past three years, but I was at the mall and my unkempt eyebrows were making me look distinctly beast-​like, so I thought I’d take a chance on the new. Mistake #1.
I was silently handed an information card by the beauty therapist and quickly filled it out while she stood directly in front of me with a scowl on her face. Bad sign. When she actually started threading me, I had to stop her at least five times because she was being too rough. In retrospect, I should’ve just walked out then, but I thought, «Just brave it, sister. You’ve got to get this done, you’re going out tonight and you need to look good.» Mistake #2.
When I told her to stop because she was being too rough, she sighed, stopped and cut her eyes at me. Really professional, eh?
After she finally finished threading me, she glooped on soothing gel without brushing the stray hairs of my face, left the cotton pad which was sopping with gel on my forehead and started to give me a head massage, which I certainly didn’t want.
The whole experience was totally unprofessional and I’ll never go back. If you want your eyebrows threaded in a nice environment with beauty therapists that act professionally, go to Blink in Selfridges or Fenwick. Avoid this place like the plague!