Discount Bicycles

I would easily given them –10 stars if I could as I have never seen such group of unprofessional and rude people in just one place. Worse people Ive ever witnessed doing business. After ordering a simple silver quick release skewer over amazon and receiving in black one I’ve decided to let them know that it was wrong but I was going to keep it anyway but was also going to place a review about the seller. Even so I decided to keep the wrong colour, my email receipt from amazon and the picture inside the server clearly had the picture of a silver skewer. Immediately after that I have received a call on my home phone from someone from the shop shouting and swearing at me about me entering a feedback saying that it was black all along and amazon server was to blame etc… and even put the phone down on my face. After that I had to file a formal complaint to amazon about this people as they started harassment, sending rude emails, writing detrimental comments about myself etc… I could not reply to their comments on amazon as it was a response from my feedback so they got the last word and I had to take a different approach. The guy had the audacity to write things like «This customer is not right in the head». «The customer could not accept that he had made an error» «Please Beware of this sad and insane person and ignore his bogus feedback».I felt very disappointed and really believe I was dealing with mobs rather than business people. I never wanted to return the product neither asked for refund so please be very aware. I know I’m not alone as if you google their business you will see some horrific cases about their gangster style dealing with people, however, I did came across a great review on trust pilot about their shop, but guess what? The person who wrote was the owner of the shop itself.

Girlfriend’s birthday approaches, so the mad rush to find a present commences!
Now she strategically dropped many hints that she wanted a vintage bike, so i figured this year would be easy, until i remembered she is quite the picky one…
After trolling through the interwebbings to the point I had enough bike knowledge to work at halfords, I found a place that sold a bike that was cheap enough for my wallet, yet didnt look like it ;) The only problem is that the website looked worse than my year 7 IT word art PowerPoint project! Im sure nowadays in year 7 kids are actually building the next facebook!
Not to be disheartened by the website, I decided to find out where they were located. Luckily they were only a 25min drive away, so instead of risking my credit card details being sent to a Mongolian ‘prince’ im order to ‘help’ him give me a reward, I decided to visit the store.
Upon arriving, you enter a mini industrial estate (watch out guys, ur tom tom will actually lead you to the road after the estate entrance). The estate looks like an abandoned area, but if you make your way all the way to the back, you will find a little door where the shop entrance is.
All I can say is that the website does not do the company any justice. The staff there are really friendly and know their stuff. You can test ride bikes, and they will assemble bikes that are not on display just for you to look at. I spent the whole day there trying to decide which bike to get my girlfriend (the things I do for her!). Once I did, it took me another 20min to fit it into my 3 door ford focus, lol!
When you buy a bike, they offer a free service for your bike after 6 months, so you can pop in to make sure your bike is still in working order.
All in all, good shop, not so good website.
PS, in the end after all that, she didn’t like the colour, lol

I bought a bike from Discount Bicycles after doing an internet search and the website popping up. Their store wasn’t far from me, so I went up and came away the same day with a bike. My bikes don’t get any heavy duty use — I generally only go a couple of miles, to get to friend’s houses, parks, etc. However, on the third time I rode this bike out, I got about a mile down the road when suddenly the front wheel stuck and the back wheel came up. I managed to get away with only a graze to the knee but the wheels on the bike were shot. The back wheel had pretty much buckled when the front wheel stuck, which in itself had slightly bent. I was pretty shocked — I had been cycling really gently down a London road and it seemed that the bike had completely folded in on itself!
It took me a while to get the bike back to the shop as I had to find a car to get it up there. When I manage to get it up there however, I was shocked by the rudeness, unprofessionalism and bad attitude I faced. The guy (apparently the manager) I spoke to first accused me of lying and said that I had to of crashed for the wheels to buckle, and when I called him up on this, he then changed his story to say that they couldn’t be responsible for the buckling of bike wheels due to the ‘vibrations of the road’. I told him it was the fourth time I had used it, and indeed showed him the bits of rubber that hadn’t yet worn away from the tyres but he point blank refused to help. He then proceeded to tell me how ‘any intelligent person would see that the warranty wouldn’t cover this’ and insinuated that I was a ‘mug’. When I suggested that if any other product was faulty and broke after a couple of uses, it would be covered by warranty he laughed.
When it became clear he wasn’t going to cover it with the warranty, I asked how much it would be to fix it. His colleague suggested that they could true it up there and then, but the guy was quick to shut him down and say that the back wheel needed to be completely replaced which would cost at least £50. The look on the engineer’s face suggested as if this came to news to him, and I suspect that it was only the manager’s bloody mindedness that prevented the engineer from fixing the bike.
I didn’t particularly want to give any more money to this company — I have never been treated with such rudeness in my life and as a woman in her early 20s who doesn’t know that much about bikes, I feel pretty shaken up by the whole affair. I therefore took my bike down to Sam the Wheels in Herne Hill who was quick to notice the wheels were of a poor quality. When I mentioned that I got the bike from Discount Bicycles in Norwood, the look on his face said it all.
Please, please, please don’t buy from these people. I’m guessing that my bike isn’t the only product they sell of shoddy quality, but more importantly their approach to the whole affair was absolutely disgraceful — their customer service was pretty much non existent and their attitude was rude, patronising