DoubleTree by Hilton Hotel London – Westminster

The staff at the DoubleTree Westminster is great. So polite and attentive. The hotel is very clean. It’s quiet and the rooms are positively palatial for London. The location is lovely.
So why two stars? The food. The food is so bad that it puts the whole hotel on my «never, ever stay here again» list. Before you think I’m crazy, hear me out. Yes, it’s London and there are plenty of great restaurants. But when you’re traveling for work and have to work around the clock, you need a good meal when you get in. In town for work all week, I really needed my hotel to be both bedroom and dining room.
Today I left at 5am, got back at 7pm — worked all day without stopping, even for lunch. I was SO ready to eat when I arrived. I ordered pizza. You know how people say there’s no such thing as bad pizza? There is — and its at the DoubleTree Westminster. I ordered a margarita pizza — what arrived was something greasy and melted on top of cold stale bread. I’ve had better pizza at my nephew’s Chuck E Cheese parties.
I’ve tried breakfast (eggs come in two types — overcooked and undercooked).
I’ve also tried the salmon, which was the most edible of all… the only evidence here is that I actually ate it. Anthony Bourdain wouldn’t have.
If you know for sure you’re not going to need a meal at your hotel while in London, I’d recommend the DoubleTree Westminster. If you can’t say that with certainty, do not stay here.

Great location in quiet area — excellent big breakfast too!
This hotel is located about 4 blocks from the Pimlico tube station on the Victoria Line in a quiet residential area. You are right next door to the Tate Britain museum and it is so nice to walk through the neighborhood coming and going. The hotel staff is friendly and helpful. You are also greeted with traditional Doubletree warm cookies upon arrival. We had originally booked a larger room for 3 adults, but upgraded to a suite for 2 rooms and a view. The suite was open, roomy for a European hotel and modern with a lovely view of the city and London Eye. There is construction going on in neighboring buildings so the higher the floor the better the view.
There is a full service restaurant and I recommend buying the room package with the breakfast included as it is about $ 50/​plate otherwise. Included it is an additional $ 30/​night for all room occupants. It is an excellent «American» style breakfast buffet with hot items including sausage and other meats in addition to eggs and the more traditional continental breads and fruit. This was very important given I was traveling with two teenage boys who ate a ton!
There is a Hilton Honors snack suite for those who qualify or you can buy access. I recommend doing so if you have a group or are coming and going as it can fill the gap with snacks and drinks between meals — and for those with an American Coca Cola love, it is a good place to grab a bottle going up to the room for a refreshing drink. Wifi is free with Hilton Honors but I would inquire at the desk.
This hotel was a great place to stay all around and I highly recommend it as a relaxing base for your vacation.

THE BEDSHEETS HAD AN OLD BLOODSTAIN!!! But my complains don’t just stop here.
I’m a frequent traveler and have stayed at a lot of Hilton properties but this one is by far the worst! At 50,000 points per night, I expected at least a clean sheet.
I and my husband, both have Diamond status with Hilton. The receptionist promised us an «executive» suite with «city view». However the room turned out to be super small. Two people made the room crowded. And in the name of view, we had a view of adjacent building in which construction was going on. We had to keep our drapes closed all the time as anybody could literally see through our room.
The shower didn’t have proper temperature control. And so it’d suddenly become extremely hot or cold. I almost burnt my back while showering.
And here comes the most ridiculous part. The printouts from business center are chargeable beyond 10 pages. This literally flipped us out! And they give «only one complementary umbrella per room». The receptionist was impudent enough to throw this rule on my face when I asked for 2, whereas he had just given 2 umbrellas to people standing in front of me (one of which, was his personal umbrella).
Please do yourself a favor and do NOT stay at this place. This spoiled entire London experience for us.

My boyfriend and I stayed here for 3 nights and it was a very pleasant experience. The room was comfortable and we had everything we needed. They give you a tasty warm cookie when you check in! It is conveniently located close to the Tate Modern in a quiet neighborhood.

This was a pretty decent hotel. The price was expensive, but its London. The hotel was clean and service was pretty good. The room was pretty small. I got a room with two twin beds as I was staying with a colleague. I thought it quite strange that the two twin beds were right together. Fortunately they easily rolled some apart, but each day housecleaning put them back together. Generally two twin beds are requested when you do not want to share the same bed with your roommate. As they moved easily enough this was a mild frustration.
The location is definitely the best aspect of this hotel. Its an easy walk to Westminster Abbey, Buckingham Palace, and other locations.
The food from the room service was not good. I tried it twice and regretted it both times. The fish and chips were very bland, and the Caesar salad was not very good either. But they were both very pricy.

Very nice pre theatre meal, very accommodating considering it was a set menu. Lovely wines.

Rooms are a nice size with closet space and a drawer to unpack. There is an Apple TV to watch TV or surf the web. Highlight for me was the service. ALL the staff were helpful and pleasant. I’m a breakfast person so it’s nice to have extensive breakfast choices –scrambled eggs, sunny side up, sautéed mushrooms, sausage, beans, yogurt, cereals, pastries, and fresh fruit. The downside was that the non-​breakfast meals were bad. My burger was burnt, fries were room temperature, coffee was bad, soup always contained dairy so it was heavy, and sand in one of my salads. The hotel is conveniently located near Tate Britain, parliament, and the tube.

This hotel is an ideal place to stay because it is near 2 underground stations (Pimlico 5 minute walk and Westminster 12 minute walk). Westminster Abbey and the Parliament Building is the closest tourist attraction you’ll see. Did I mention that the Burberry Headquarters is across the street on the other side and the MI5?
The lobby is spacious and modern that you might want to take a picture when it’s empty because it’s pretty. They have cold drinks, snacks, news paper on the right side of the lobby that you can purchase. There’s also taxis always available at curbside. If ever you come strolling in at midnight like we did and you want a little snack, ask the front desk for a warm cookie. So delish!
You have to remember that when in London, space is luxury. Every building and lodging has a tiny space. Their hotel ratings is quite different from our American hotels. To us this would be consider a 4 star hotel but to others this is a 3 star hotel. It’s surprising but true. Their bedding is quiete comfy with down feather pillows, there is a small fridge with a teeny tiny mini bar like section next to the small closet. There’s also a seperate closet for the ironing board itself. Its funny how they don’t have a mouse pad because they don’t provide one, so just place the brown underside of the paperpad underneath the mouse and viola! It works!
The buffet seems to be the same everyday but it does fill you up. They have eggs, sausages, portobello mushroom, different types of breads and toast, yogurt, cheese, juices, cofees and teas. My breakfast would be at 10 and I don’t feel my hunger till 4 pm. I just load up the carbs and eggs.
This hotel might be a little bit out of the way since there’s no major hustle and bustle buildings nearby. It’s just nice to come home to a quiet place.

We’ve been to London twice in the past 3 years as tourists. The first time, we stayed at DoubleTree London Victoria– right next to the Victoria train station. This time around, we stayed at DoubleTree London Westminster. Assuming the price is equal, the Westminster location is the much better choice. This hotel is in a nice, quiet neighborhood down the street from the Tate Modern museum. (as opposed to the Victoria location, which is in my opinion, in a more seedy location).
This hotel is accessible via the Pimlico underground station (on the Victoria subway line.) From the hotel, it’s a 5 minute walk to the House of Parliament and Westminster Abbey. You could also walk from here to Buckingham Palace and Trafalgar Square, but those are probably more in the 10~15 minute walk range.
The hotel building and rooms are clean and modern. There is free wifi in all the rooms. The bedding is comfortable. The shower is clean, but be warned that there’s no bath tub if you care about that. They have an iMac computer screen that doubles as your TV. While a cool concept, in practice it was a bit annoying to use.
We ate at the breakfast buffet one morning, and this was perfectly adequate. There aren’t very many (if any) good breakfast places near the hotel, so eating breakfast at the hotel might be your best bet.
We will definitely consider staying at this hotel again for our next trip to London, whenever that might be.

The rooms are a bit on the small side given the price, but the location can’t be beat. Taxis seemed to be constantly available outside, which was very convenient. The only real complaint is that the internet connection was excruciatingly slow.

Excellent customer service! Tried to ship some very expensive scotch back home to Seattle but all the post offices would not take it. The concierge not only offered to ship it using their own account, but offered to fill out the customs declaration for me as well.
Unfortunately the shipping office doesn’t open till Monday so I couldn’t get a direct quote so I ended up taking my alcohol with me. After asking where I should go to buy a small backpack or suitcase, the guy grabbed me an extra one from the back and let me have it for free! Also, free cookies on arrival are a definite plus:) good job hilton! I will be sad to stay at my next hotel now lol.

We all know what we get with the hilton: fresh cookies, apple computers and luxury. We all know what we get in London: polite, amazing people.
HOWEVER… What makes this place FIVE STARS is this: I was on vacation from America when Aunt Flo came into town. I went downstairs to get something to deal with my situation and walked up to the front desk. I help out a hand full of English coins and asked the girl «is this enough for a freaking tampon?» She said «oh, love, I’m pretty sure that’s enough, but… Hold on…» And she gave me THREE POUNDS out of her pocket unless it wasn’t enough!!! That’s just kind right there. Good people, here!

Stay Date: August 2013
As a frequent Hilton patron, I was pleasantly surprised by the staff and overall experience at this DT location.
Usually, what I call a good experience (3-​star) was bumped up by the cheerful staff here. As my family had just come from an outstandingly bad experience at a Waldorf Astoria in Versailles, France, I made it a point to tell the staff how pleased I was with our stay.
One thing I must say is that the location of the hotel itself allowed us to basically walk anywhere around London to the major sites. The staff helped us arrange the 24-​hour tour bus and even helped us arrange some delivery-​to-​the-​hotel Pizza Hut!
The hotel is clean and well maintained. Since we spent every minute sight seeing-​we did not get to see the pool or exercise amenities, so no info there.
The breakfast bar is clean and full of items to peruse and explore for anyone that wants a fine sampling of what an English breakfast can contain.
Pros: Very well run and friendly staff. Clean, modern hotel. Within walking distance of the major sites.
Cons: Narrow halls and smallish rooms compared to the US, but normal for the area. Bathroom, while quite modern, is tiny and the stand-​up shower could barely squeeze two people if needed (a «Pro» depending on your intentions, he-​he)

More like 2.5 stars.
My husband and I decided to spend a night in London, instead of having to trek back to Reading after a day of sightseeing. I won’t get into just how lost we got in trying to find it, but we eventually did. When we checked in, we didn’t get cookies because they were out, but we got coupons to get them later. We just dropped off our stuff, headed to the bar, left, came back late, slept, woke up, and checked out.
Hallways are super narrow. Room was a decent size, but the bathroom was tiny. Like, airplane-​size tiny. The iMac was cool because we had Apple devices, so it was easy to charge them. Bed was fine. What pissed me off, though, was that despite the do not disturb sign on the door, housekeeping came in anyway, as we were getting ready to leave. It was only for one night, so I didn’t mention it to the front desk.
It’s in a quiet area, which is nice, and it’s one of the more affordable hotels in London. The bar area was nice, too. But we wouldn’t stay here again. And we didn’t bother with the cookies.

This was my first hotel in London as I was totally impressed. Very modern and the staff was wonderful. Breakfast spread was great with so many options.
While this isn’t super close to a underground station I was OK with it because the walk to get to the Westminster line, Big Ben, Parliament, Westminster Abbey and the Thames was gorgeous. I loved walking through the historic buildings every morning. Another great thing is that it doesn’t feel like you are actually in the city… it was peaceful, but close enough to all the action.

I agree with the previous posts. This hotel is in a great location and the front desk is super helpful. The room was exactly what I expected, compact and clean. There was always a taxi in front of the hotel if we didn’t feel like taking the underground or bus.
Also, it’s away from any main street. So it’s quiet outside in regards to people and cars. It’s nice to walk down the tree lined streets, passed the museum and apartments and park with dogs, children, and old people, to the underground station or bus stop.
What is not nice is the construction of two apartment buildings on either side of the hotel. At the time of this review, one building was being destroyed, one building had started construction. Not that they work at night, but the midday nap is out of the question due to the jackhammers and giant machines. Obviously Hilton can’t do anything about construction, but it’s a good thing to know.

The price for a room here is much more affordable than any other Hilton/​Doubletree in Central London, which is why I chose it. Plus, they offer free Wi-​Fi. I wish The Hide would be here where the Double Tree is located.
Pillows were aweful, AC wasn’t cold enough, hot water in the shower wasn’t hot enough. Mini-​fridge didn’t work upon arrival, which was fixed more than 24 hours later.
I read online that Pimlico, which is the area of London where this Double Tree is less ideal than other Central London areas. Pimlico is known for much better rates at hotels. It would be worth searching alternatives nearby.

Best cookies ever!
When we arrived at the hotel they had room keys and surveys ready. Also accompanies by fresh backed cookies for our delight.
We received morning wake up calls. The room was nice. I was surprised that they had apple computers in the room; both used for web browsing and watching tv.
They change money and are very helpful with directions. Many of the employees speak English well and recommend different restaurants.
Buffet was great, wide variety!

Tolles Hotel im Zentrum von London, dass nur 15min zu Fuss vom BigBen entfernt liegt. Eignet sich daher super, um zu Fuss die Stadt zu erkunden. Das Hotel hat eine sehr hohe Zimmerqualität und auch die Bar in der ersten Etage hat uns super gefallen. Auch das Frühstück kann man empfehlen, auch wenn hier noch Luft nach oben ist. Das liegt aber eher an der Art der Speisen, als an der Qualität. Für meinen Geschmack etwas zu englisch ;-). Das einzige, was mir gefehlt hat war ein Swimming Pool, aber das ist meckern auf hohem Niveau.

It’s a decent hotel on a quiet street. A bit removed from everything else and quite far from any underground stations, about ¹⁄₃ mile to the closest. Rooms are small even by london standards, no good views due to being surrounded on all sides by dull architecture. Our room faced a construction site that will undoubtedly result in a view of a wall of glass 20m away from the north facing rooms. It is quiet and pretty clean and if you just need a place to stay near nothing in particular this will be fine.

Five-​night stay in Dec 2012 on business (coming from New York). I chose this property because it was in walking distance to where work was and also the rates seemed reasonable. I have HHonors Gold status – which I haven’t really ever taken advantage of, but paid in spades during this stay.
The things that stood out and made this stay excellent:
— Truly exceptional staff that went above-​and-​beyond at all times of day and night to make my stay perfect
— Upgraded to corner suite (see photos) which was insanely spacious and comfortable (with great views)
— Room was clean, well-​kept and everything was in working order
— Free breakfast and mini bar items were complimentary (guessing this was a result of HHonors status)
— Lots of international newspapers available
Some points of feedback otherwise:
— WiFi is spotty and didn’t always work (kicks you off often)
— Some of the non-​smoking rooms are overwhelmed by smoke from neighboring rooms
The property is close to so much in the Westminster areas. Would stay here again.