attached letter I wrote to their head office March 2010 still no reply or refund!!!(was sent recorded delivery!) NOFURTHERCOMMENTNECESSARY I THINK Re.: Request of part — refund of course of acupuncture To whom it may concern, I entered one of your branches 129a Queensway on 2÷3÷2010 to have some acupuncture for a sore right thumb base joint for what I thought was tendinitis. I received some acupuncture and massage. When coming out of the session your ‘receptionist’, after conversing with the doctor(in Chinese), told me the doctor recommended 4 session. If I were not to take the 4 session ’I’d have wasted the GBP35.00′ that day, as one session would not really do anything! To sweeten the deal 4 sessions would only cost me GBP100.00 including some Winter Green Massage Oil (@ GBP10.00(pretty expensive oil I find in retrospect, plus very smelly). Being kind of desperate at the time I had not worked for 3 weeks already, as am a self empolyed masseur and was not able to use my hands and ‘falling’ for the sales talk I agreed, paid and left. That evening and night I reconsidered though. The next day I went back and tried to get a refund of GBP55.00(GBP100.00 minus the one session and the oil), but was informed that no refund would be issued, if anything a voucher only. I am not interested in a voucher though! Let me explain why, as I did with your shop staff too, but to no avail: — I am a Masseur and Spiritual Healer and have had dealings with alternative and complementary therapies for over 15 years now, plus did 7 years of medical studies. In my experience healing in any shape and form should be build on trust to ones therapist. I did not have that anymore though after my first session and a bit of cooling down(see below for reasons). Therefore I am not interested in a voucher, as I do not plan to visit your Queensway branch again. You should understand that especially when receiving acupuncture(NEEDELS) one wants to trust ones therapist. I have tried several Chinese herbal remedies in the past and never found them very effective for me, so that is no option either. - Not having worked(and being selfemployed not having earned any money in 3 weeks by then) I was keen on receiving the refund. You receptionist presumed to tell me that GBP55.00 could not be a substantial amount of money for me. In a way she seemed to say I was making too much of a fuss. I find it quite impertinent for her to make judgments about my financial situation. - My thumb hurt even more the next day! This was claimed to be a healing crisis, due to increased blood flow in the area. This might have been so, but did not really feel like it to me, more like it was more bruised than before and I am quite sensitive with these things. - Turns out now that the aches seem to have been due to side effects from some medication I had been taking for a while. I have changed this now and lo and behold it’s starting to resolve! Your doc did not seem to deem it necessary to plus diagnose or view my tongue though, so she ‘just’ acupunctured around my thumb, i.e. even the full 4 sessions would most likely no have done much good anyways. - When telling me I should not panic and just do the next 3 sessions and what are GBP55.00 I did counter that I did not have the funds and time to play around and certainly they would not guarantee me success anyways, no?! Your staff confirmed there would be no guarantee, but your doc was very confident, she’d see this kind of thing all the time! Funnily your receptionist seemed to have been able to ‘guarantee’ me the day before though, that I would not heal without the 4 sessions! Again very presumptuous she had no idea of knowing if I would not heal without Herbal Inns help. This is my main point of discontent! I was sold the 4 sessions with the tool of FEAR. Your sales assistances seem to be quite happy to use patients’ desperation and fear, being unwell, to push their sales. Regardless your shops then do not seem to go by the usual consumer protection standard and release them out of agreed contracts(minus cost incurred) after a reasonable ‘cooling off’ period. - You may believe this or not, but when being treated in your booth, the energies there were most unpleasant and even ‘attacked’ me when clearing them spiritually. I’d recommend you do some space clearing form time to time. Not sure what TCM uses, smudging with dried sage works well. I hope you can understand why I am not planning on cashing in the left three acupuncture sessions. I am not saying that I don’t believe in the healing potential of acupuncture anymore, but prefer to seek this therapy elsewhere, should I require it in future. I’d be grateful if you could therefore forward me a cheque for the outstanding GBP55.00. Kind regards,