Hugo Boss

I love BOSS stores, and have typically enjoyed shopping at their stores, but this one is one to be avoided. I had bought a £550 suit amongst a few thousands worth I spent on clothes from BOSS.
When I bought the suit, I didn’t have time to get it altered and decided to return later to get it done. First they told me that they needed proof that the suit was purchased from that store. I told them the bill must be in the suit bag they gave me as I hadn’t removed it. Luckily found it.
Then the manager handed me off to one of the associates who took the measurements. Then as he proceeded to give me the receipt for the pickup, he tells me I needed to pay to get it altered. I told him I wasn’t going to since I had only bought it a few months ago. I hated having to haggle for this with an imbecile who doesn’t understand basic customer service. He later revealed that it was free if I was a BOSS member, and I told him I was and he wanted my membership card. I had to educate this retard that he could look up my card based on my address or phone number. FInally, got it for free.
Then when I went to collect it a week later, first they could not find the suit and finally when they did, they had lost my suit bag, and in a store that stocks around 500‑1000 suits on London’s busiest shopping district, they could not find a single bag for my suit. I had to literally hold back and calmly told them I needed my bag and will come back later.
Finally got it back yesterday after one month. Never buying from this store again. It is a shame that BOSS’s store on Regent Street in London is such a shit-​hole for customer service.

I unfortunately agree with the comments below. One of the sales guys who works downstairs in the Regents Street Hugo Boss Store is rude and talks down to people the guy with the black glasses with East Asia appearance. I thought it was just me however after observing him and listening to him on several visits, he does it to everyone. I suggest you go to Hugo Boss in New Bond Street or Knightsbridge where the staff are much more pleasant, polite and professional.

Good clothes very bad behaviour from their staff!

I bought a jacket for over £500 and then I had the audacity to take it back, unworn, fully labelled 5 days later for a smaller size.
the charming assistant sniffed it like a little doggy and told me that it smelt of perfume, (worn at home for no more than 2 mins for sizing. Also; I am a man);
that when I bought it I had left the store wearing it (complete BS and they know it).
The general haughtiness of the jumped up minimum wage staff with delusions of grandeur purely because they get a clothing allowance and get to mince around folding expensive clothes all day leaves you agog.
Advice to the Boss manager in London:
I spend £000s with Boss every year but will never return to your store again as your staff are muppets which must be something to do with you.
Potential customers:
Go to Boss stores in other parts of the country where they actually help you and are polite. (Leeds were brilliant… though admittedly it is a bit far away).

Hugo Boss is an upmarket German fashion company specializing in high quality menswear of all ranges.
The substantial Regent Street store offers a considerable choice of items from all Hugo Boss lines, including the more official and conservative Boss Black, more trendy Boss Orange and sports products by Boss Green.
There is a good selection of sophisticated official wear including strict suits and shirts as well as smart casual evening wear. The choice of casual items, either classic or contemporary, is very broad as well. There are also some nice footwear and luggage items.
I generally like Hugo Boss due to the classic refined appeal of its high end clothes, which is combined with great quality. What’s also important is that the prices are often lower comparing to many upmarket competitors, but the sophisticated design and the quality remain uncompromised.

I have to confess to being a fan of Hugo Boss clothes and have visited this store many times. I hate having to go to department stores and not be looked after and have to face the madness of the crowds. It is a completely different experience to be able to go to a store that is calm, with friendly staff who let you browse and offer you assistance only when required. In terms of clothes it is of course more expensive than lesser brands but if you buy into the whole designer thing then this shop is worth a visit. Downstairs is mainly business suits and shirts whilst upstairs you will find the latest offerings from this respected designer.
I have bought the jeans for years and wouldn’t be with out a pair of my favourite Boss jeans, it just wouldn’t feel right.
Quality clothing, quality staff and quality store.

A Regent Street fixture. The store is amazing! Love it!
The look, the merchandising, the staff, the clothes, all of it high quality. there is a fantastic balance of all the different items available for the season, as well as a few older designs to give the shoppers a hint of a bargain.
Staff will always help you look for other sizes. The prices are good for the shopper who buys this stuff but I highly recommend going there. For that little extra class, it’s worth popping in there.