LukeJacob

I really hate to have to leave a bad review — I have never complained about anything in my life — but I feel my experience needs to be shared in order for someone to learn from it. I went in with a picture of a style and colour I wanted to meet. I left with orange toned blonde hair (all in one block) and my hair is shorter than it’s ever been before (not something I’d asked for). I’m genuinely really upset — hair is such a personal thing. I wanted a long bob with no layers. Neither my previous haircut nor the picture I showed had any layers in, but I ended up with a very short bob (almost shaved at the back) with very choppy layers that will be so hard to grow out.
In general I felt the customer service was poor as well as the disappointing results. Bleach was slapped on my head like the stylist couldn’t wait to get me out of there, no real care was taken to really get to grips with what it was I wanted — especially the haircut.
I’m sorry to leave a review like this, but from the way I felt leaving the hairdressers to the panic I feel now about how to sort this mess and somehow feel happy with the way I look, I feel it’s somewhat warranted.

I have so many good things to say about Luke Jacob. Everyone is incredobly nice, and listens to what you want, not what they think you want/​need. The head massage during the shampoo puts you in a coma, and the music and entertainment makes the experience even more enjoyable. Most importantly, they do a great color, blow out and use great products!