Neal’s Yard Remedies

I actually like a few of their products – the Wild Rose Beauty Balm is amazing, they have a nice frankincense perfume. Others are really overpriced (their body washes) and/​or ineffective (face washes).
But this isn’t a review for the products; everyone has their preference, after all. No, it’s for the store.
Yes, Neal’s Yard itself is adorable, and the Neal’s Yard Remedies shop is tiny, quaint, and smells amazing. The problem is that it comes in two settings: completely empty (three people at the tills, bored, and two overly-​zealous people on the tiny floor, desperately hoping you want help with something rather than leaving you to browse) or so full you can’t actually physically turn around, much less grab a product off the shelf.
Also, the past few months I’ve noticed a distinct turnover in the staff with more new people brought on board who aren’t particularly knowledgeable with the products and who are fairly dismissive. Sorry guys, but at this price point? You need to be spot-​on with your customer service.
I spent over £200 on gifts for my mum-in-law’s birthday and while they put two tiny foil samples of cream into her box, I got no samples for me. Wow, really? Come on. I also came in for another gift for my grandmother, and got no samples at all. It seems like a new policy: they used to give out samples very consistently, and that’s how I discovered a couple of their products that I wouldn’t have otherwise tried and that you can’t really try in store (like their face masque).
Both times, the complimentary gift wrapping was a serious joke, and in this, I’m not even being picky: it took over 15 minutes each time to wrap flat square boxes, and both looked like they’d been wrapped by a 3-​year-​old. Lumpy, tape all over the place, what even. Don’t offer a service if you haven’t trained your staff to at least not be completely useless at it.
The basic gist is that I like a couple of their products, but there are other alternatives, and you can also buy their stuff in a lot of other places. The flagship store has had its day and isn’t worth the hassle.
PS– The reason you guys like the taste of the free herbal tea so much is because they put a ton of sugar in it when they make it in the airpots. :/​Sorry, trufax.

I wanted a deep tissue massage and my therapist spent 20 min talking to me and another 10min just holding my head. After 50min I asked to cut my 90min massage down to 60 and basically left and felt as if I didn’t get a message at all. What an utterly waste of time and money. I’m now across the street trying to get myself a much needed massage. Hopefully they will be better.

Wonderful products & of excellent quality! Every product of theirs I’ve tried is amazing. I decided to join there team and become a Independent NYR Organic Consultant for them based out of Cheyenne, Wyoming. I’ve been using organic skin care products for 8 years now and this is by far the best skin care products I’ve used.

Credit where it is due. Just met up with a friend who asked me if I had work done. The only thing I have changed is I started using the frankincense eye serum… xxx

I have heard of this brand and have always been interested in their fares, and with the o2 priority moments app offering a free hand cream I gladly came here to have a browse.
The place itself is reachable through an alleyway, you will inevitably see «Neal’s Yard Dairy» first and get superconfused because it sells cheese. The lady in the shop was really nice and directly me to the alleyway just outside the shop. Once you go in through the alleyway you see a nice courtyard with people sipping tea and the shop itself.
I quite like the atmosphere of the shop. You can pour yourself a cup of tea, they sell tea here and it’s all along the shelf behind the counter! Also had a browse around the place with the creams and gift sets and it was really interesting, will need to come back another time and give the products a try.
The staff were quite nice, there was a long queue of people buying stuff and they were happy to give me my freebie hand cream when I showed them my o2 priority moments app. A few people were in store doing the same thing as me.
The cream was a good size and it was sealed. Amazing for a freebie! I have good vibes of this place. Just need to try their products and then up or down the stars based on that!

I became a consultant after I used a free sample and liked the way it made my skin feel. After using the product for over 3 months, I was very disappointed not to see any visible difference. They also have a standard 60 day expiration date on their Gift Certificates with NO exceptions! My daughter has cancer and I’ve spent the last 7 weeks with her at MD Anderson (3 hours one way) and when I got back I was ONE day late in trying to cash in my $ 50 g/​c. They basically said Tough! Won’t spend another penny on their product. They are only interested in your $$$, not your satisfaction.

NYR is a big addiction of mine as it is, but the covent garden ‘flagship’ store takes it to another level. Just entering the yard makes me feel like entering magic World! Amazing products (including essential oils, loose herbs books), superb service, knowledgable staff all that for fairly affordable price — what else to wish for? Maybe just to pop to a therapy room straight away…

You don’t need magic potions to cure your skin problem. You only need a visit to Neals and they’ll surely find a solution for your matters. Moreover, they will thoroughly explain you how it works, and why you should pick one product over another.
And someone mentioned free tea — oh yea, that’s what I call customer care.
P.S It’s not exactly pricey, but some items I’ve found cheaper at other places.

Visita obrigatória. Você não vai resistir aos aromas e aos produtos maravilhosos para saúde e beleza. Excelência em orgânicos.
Localizado num lindo recanto em Covent Garden.

YES guys you are now famous and you got what you wanted. But you are just an ALTERNATIVE treatment brand and often you try to take onboard way more than what is your scope and borrowing promised treatment goals of allopathic medicine when most of your remedies are purely symptom relieving and an extra hope for the hopeless. Your popularity curve follows that of your audience’s earning levels, and just because you charge 10 times the price of Boots and your bottles are lovely doesn’t mean you are any more efficacious.

If you’d like a cup of tea and don’t want to pay for it just come here. «Would you like some tea while you browse dear?» «Why yes I would dear, thank you kindly dear.»
No seriously if you loiter around the shop for long enough they’ll offer you one, I’ve never actually taken them up on the offer but with the selection of stuffs they have in jars lining the walls I’m pretty sure it would be a damn good cuppatea. This is actually one of the best stocked Neal’s Yard Remedies in London, they even sell loose leave henna without preservatives or any other crap in it. For those of you who don’t know this is plant based hair dye and it makes your hair a fab red colour.
Everything in the shop is a little pricey, and to tell you the truth it doesn’t even smell that great. I know that artificial perfumes are like ‘the worst thing eva’. Seriously, a rose by any other name would smell as sweet, but not if it smelt like wet garden and was in a bottle from here. Wow, that was harsh but hey I think I’m only saying that as I can’t actually afford anything from here, well apart from the henna.

Amazing organic natural products with lovely staff!

Funky and fun and makes you feel like you could run into a time-​warping Beatle. Great gifts to bring home and some things to splurge on for yourself, too. And lots of good places to wander into in the area.
One product I’m a particular fan of is their lavender sun screen. Their sun screen uses zinc as a block, not a chemical that bonds with your skin, and I understand that is much better for your skin (not just Neal’s Yard’s propaganda, I’ve heard this elsewhere, but this is a hard to find product I think). Anyway, feels good!

A must-​do shopping stop for any first-​time visitor to London. Especially for anyone with a predisposition to lotions and potions of the herbal and homeopathic kind. Also for those looking to escape the madness of Oxford Street chopping; turn the corner down Neal’s Yard (which is the name of the street) and it suddenly feels like you’re shopping in a small town on the English countryside. It’s a surprisingly pedestrian-​friendly, quaint little bit of central London.

Neals Yard itself always reminds me of Brighton; it’s colourful, bohemian and a space of sanctuary away from the crowds of central London, and Neal’s Yard Remedies is the perfect shop to hide there. It veers away from the norm of chemical laden skin-​care, or tokenistic ‘health ingredients’ and instead offers an entire menu of organic products.
The staff are always willing to guide you to the items that will best suit your needs and explain how the ingredients work. They will actually listen and care rather than simply try to make a sell, and also send you away with samples so that you can work out exactly which product suits you best.
I love the palmarosa face wash, yarrow and comfrey moisturiser and orange and geranium shower gel; all which make you feel healthy simply by smelling them! They also look lovely on your bathroom shelf in their pretty blue glass bottles.
The shop also offers a selection of herbal remedies and homeopathic medicines, and there are other branches around London.

An enduring classic, I’ve been buying Neal’s Yard stuff for as long as I can remember, and now with alternative medicine and skincare becoming so popular it looks like the store is back ‘in vogue’ with the masses too.
The flagship store here in Covent Garden offers creams, potions, homeopathic and herbal remedies as well as flower and aromatherapy tinctures. The seaweed & arnica bath gel and the frankincense facial mist are bathroom staples for me and they were both under a tenner! The staff are keen to help with your individual skin needs and I love the packaging too, which salutes that old world British charm that Anglophile tourists just can’t get enough of.
There’s also a therapy room where you can book an appointment for Acupuncture or Shiatsu. They also told me that there are a number of affordable courses and workshops you can take in massage and even yoga. Lovely.

When it comes to skincare, I don’t like to settle for typical store brands that contain harsh ingredients. One lazy Sunday afternoon, I stumbled on Neals Yard Remedies, the original location in Neal’s Yard near Covent Garden.
I was relieved to find a great selection of organic body and skin care products. From the moment you walk in, shop employees work to make sure they develop a personal skincare plan for you. I love their cleansers and masks, which are moderately priced. Also, a friend of mine bought a detox tea here and loved it! Great place to go for all of your skincare needs.