New ID Studios

Not what was promised! I think the concept is absolutely brilliant, so I could not have been more dissapointed when the service I received was not what I had been sold. I had ordered a makeover as a surprise for my partner and when I placed the order I was told adding a photo-​shoot would cost no more money. I then went to pay over the phone and was told they required a deposit upfront, so I was quite confused when they then proceeded to take the full payment upfront on top of the deposit. I debated it but the guy on the phone couldn’t really explain it and you could tell he was scripted. I was short for time so I just went along with it. Then on the day I met my partner at the studio’s at the end of her session. I was then met by a guy at the studio called Marcel. I wanted to collect the photos and go but he told me that I was late and we needed to go through the photo’s. I was confused as I was 15 minutes before the end time, I also didn’t see why I couldn’t just tell them what photos I wanted and go. However, Marcel said we would have to come back in 45 minutes and go through the photo’s with a consultant. When I questioned this Marcel then started getting funny with me and pointed out that he had never had this issue with anybody else. I told him I wasn’t happy with the way he was speaking to me and he said that if I continued to question this he would refuse me the pictures full stop. When we were seen, a lady went through a whole load of photo’s (generally they were very good). We selected the ones we liked and then at the end it was revealed that when I was told it wouldn’t cost any more to add the photo-​shoot, what they really meant was they wouldn’t charge to take the photo’s and they would give one free photo but any other photo’s selected would cost £50 EACH !! I bought a few but raised a formal complaint. When the photo’s arrived they were on very low grade photo paper and sent in a flimsy folder. As such the photo’s were creased and buckled. I called to complain about that and ask for them to be re-​sent and I was assured somebody would call me back about my complaint but nobody did. I called twice and both times nobody bothered. I escalated to a lady called Saika, who I was told was the head of customer relations but she said they had already re-​sent the prints and a disk with the four photo’s on and had refunded me. None of this materialised and when I mentioned that, she just ignored me. They just don’t care. I really recommend avoiding these guys as do many people if you search the web. Click here to see thirteen people who have had the same experience dating back to 2009:
Three years receiving the same complaint and doing nothing? They are openly conning people, it shouldn’t be allowed.

ABSOLUTE CON ARTISTS! My friend bought us a makeover day for my birthday present for New ID at Oxford Circus London and to hopefully go out afterwards as well as buy some photos. The hairdresser was excellent so very happy with that. However, the make-​up artist was rude, really didn’t know what she was doing, just plastered on foundation clumsily on my face followed by eye shadow so I looked like a clown and to top it off bronzer everywhere so I looked like I just came out a coal mine. I thought she was joking! I know make up has to be slightly stronger for photos but should still be pretty! However, this woman clearly had no real make up artist skills. She then did my friend’s faceOMG she looked a mess as well. So we complained and she just said she doesn’t possibly have the time to do it again. We complained to the organiser but again nothing was done. The only option was wash the make up off in the bathroom and do our own! SHOCKING since the make up was the most fun part but this was ruined. I can’t believe we did our own make up! The photographer was lovely and friendly, really put us at ease after our horrid experience. But this high was shortlived when we were confronted by the sales man who would go through each photo with us. He was fake and rude and just kept trying to push a hard sell. £2000 each for 50 photos on CD was what they wanted! I couldn’t believe it. So we kept arguing the price down, but he made up a bunch of lies about how they must buy the photography rights off the photographer which is absolute rubbish (my boyfriend is a professional photographer and it’s the person being shot that owns the photocopy rights) and continued to say more lies trying to justify the extortionate cost of the photos. We were made to feel like we weren’t welcome and he actually said Could you hurry up and decide what you want to do because I have people who spend hundreds of pounds waiting to see me HOW DISGUSTING! We were also the only people left in the waiting room! We ended up buying one print each. This arrived today, and the photo isn’t even of me! I obviously phoned and emailed to complain but so far no reply! THEY ARE CON ARTISTS please save your money. They prey on women and men who are vulnerable and rip you off.