Orange

Just came out of one of the orange shops which is located between holborn and chancery lane tube station. Am annoyed with orange customer service. Went to see if they could provide me with a good deal as I’m due for an upgrade. The staff was arrogant, unfriendly and just gave me the deals which was there on paper. I told him that I’m due for an upgrade give me a better offer and he said he can’t do anything. Tried calling customer service, it’s a nightmare to get to upgrade team, called them 5 times, was put on hold for 20 mins each time and after talking to staff they either promised to give me a call back which never happened. Their excuse is upgrade team is busy. One time I even got a voice mail by orange staff saying I can dial 150 then go through the options to get through to upgrade team. What a waste of time and energy .
Here is an advice close your orange shops, may end up saving some money. The whole experience was a joke as there is a lack of dedication and it’s an unpleasant experience. All I wanted was an upgrade and a nice phone as a Christmas gift. I think I will try phones 4 u or car-​phone warehouse maybe they will have time and give me tailored plans and better offers.