I love Rag & Bone. And, after serious deliberation, I decided to treat myself to a pair of R&G winter boots. I had tried them on at another retailer, but they didn’t have my size. So I called this store and spoke with a lovely woman. She searched the stock for what I was looking for, and then offered to hold two different sizes for me until I came to try them on. She remembered me when I showed up that weekend, and had both sizes out for me to try. They were polite and not at all pushy. I walked out with boots that I only want to take off when I crawl into bed. Good quality stuff, and customer service to match. I like it!