River Island

Randomly walked in since A google search for kids clothes yield this chain. It must have been winter season end sale but I picked up some trendy kids outfit. Am almost wishing they had adult versions of the cute sweaters and tops. They had some fancy leather –like adult looking shoes for kids too.

Maybe good in the UK but try, just try to purchase from the US and you will be sorry!
3 months to deliver and return and to get customer service to help well just poke yourself in the eye it hurts the same amount, PAIN! This was an on-​line purchase btw.
Never again and I have unsubscribed.
Go to
for UK purchases to the US. 5 Star service, selection and customer service from them!

If you’d asked me when I was 15, I’d have said heck no to anything from River Island. But whether it’s because I’ve grown up or because they’ve got better, I can’t resist sneaking in for a browse whenever I’m near one. Oxford Street did not let me down.
As a 6ft girl, I find it really hard to buy t-​shirts and dresses that are long enough and this store is one of the few that sells things that can cover me properly. Brilliant. They also do a stupidly vast range of designs, colours, shapes, materials and designers so the choice is huge. No baggy black shirts for me, thank you!
The Oxford store is pretty large compared to other stores around and the whole basement is dedicated to men: perfect since we were primarily here to kit my partner out for work.
They had a pretty good range of shirts and t-​shirts, but like the women’s section upstairs, it was nothing compared to what’s online. Probably about a third of the range. We went to the other store further up Oxford Street and they had a completely different set of clothes too, so I’ve got no idea what’s going on there. Do you need to visit both stores to see the whole collection or do they just pick and choose whatever they fancy or???
The changing room also only has one seat and as a girl was already waiting for her boyf, I ended up having to loiter around the entrance and make forced small talk with the sales assistant. Pretty uncomfortable. Still, we found at least three shirts that looked good at £25 a pop. Ouch! But I suppose still cheaper than Topshop…
Generally, pricing is standard and in like with the other stores like Dorothy Perkins, Burton and New Look. T-​shirts are around £14 — £20, shirts are the £25 — £30 mark, jeans are £25 and anything a bit longer or original, like the range of kimonos they have in right now, are priced at about £40. Really, it’s down to your preference instead of price.
On our way out of the store, I had a look around the women’s section and nearly all the stuff I’d been eying up online wasn’t there. The store is pretty nicely organised but they seem to stock in colour blocks so if you’re not into white, black and neon orange right now, just stick to online where they have a broader range of colour and design. Or visit the one down the road…

ONLINE STORE HAZARDOUS TO BRAND
Listen (or read up!),
Shopping with
has been the absolute worst customer service experience I have EVER had – so much so that this is my first negative review of ANY company. I wouldn’t have given them any stars, had that been an option.
I wish I had the foresight to search for customer reviews for this online retailer BEFORE I decided to shop with them. Just one quick Google search and I found that over 80 other customers agree,
is piss poor as a service provider.
I placed an order online on February 15^th with the expectation of receiving my item in 8 business days (by Feb 26^th) as indicated on their website. My product was released on February 16^th and the despatch e-​mail indicated that I would receive my delivery on March 1^st. It also provided details about how I could track my order online. I followed these instructions to their carrier site which said that my package would arrive within a window of time, no later than February 28^th.
On March 2^nd, I had not received any package, phone call, or letter updating me about my delivery. I contacted
and was then told that they could not track the package and I needed to wait 16 business days before they would be able to offer any assistance. I was told to contact them again if I hadn’t found anything new by March 10.
As you can imagine, I was appalled by this new bit of information and requested a full refund as I hadn’t received the merchandise and they could not provide me with any details about its location. They informed me that I should check with my customs office and/​or sorting office. By now, they have not once, offered any acknowledgement of fault or remorse, far less apologize for the inconvenience. In fact, I felt challenged when one representative referred to their Terms and Conditions as if to say, «I don’t know about you, but we’re protected.» He then proceeded to tell me to contact them again on March 11^th (notice how the time continues to be prolonged).
After waiting over two weeks for a item that I had purchased as a gift for a friend who’d be celebrating her birthday in the States, not receiving that item, having my friend return to her home country, and still not having any idea where my order was, I now was expected to go on a wild goose hunt for it at my local customs and sorting offices. Uh huh, oh yes! This is fine customer service.
I spent over an hour at the post office on March 8^th waiting as the postal workers searched for this mystery package to no avail. When I contacted RiverIsland this morning (March 11^th), I was told, «We are very sorry to learn that you consider your River Island parcel to be missing.» Even after all of this time, this company had done no search of their own and yet they are telling me that I «consider» the package to be missing. What kind of non-​apology is that?! That’s a great way to add insult to injury.
They followed this by providing me with a digital form for missing parcels which I was instructed to fill out and mail back to them so that they could finally do an investigation. And still, they had not answered ANY of my questions about providing me with a full refund.
I filled out the form for them and emailed it to them promptly, right after I called my bank and filed a claim dispute. I did not offer this mega-​company a personal loan. I provided fees for a service that was not rendered. And, I will NEVER shop with this retailer again.
I suggest you stay clear of them too. Unless, you somehow enjoy wasting time and losing money.
I hope this helps someone else.
Take care,
Frustrated Consumer

A great spot for finding inexpensive, yet interesting and trendy clothing. Everything from jeans, to shoes, to shirts and accessories can be found here. The customer service was very good and the sales associates did their best to accommodate requests.

I love River Island period! There’s nothing more to say.

The most unique clothing store, I walked into. I instantly fell in love and of course did not walk out empty handed. I bought an amazing arm cuff link and earrings both made in India as well clutch and Rihanna’s perfume.
The service was nice and speedy during check out, however none of the sales staff welcomed or asked my friend and I if we needed any help during our hour of shopping in there.
I was really hoping to buy some items from the rihanna’s clothing line to none available, it was completely sold out.
I cannot wait to return to a River Island store :)

I had never heard of River Island until we walked by one day during our 2^nd trip to London. Mr Q was taken by a skull scarf displayed in the window and I had to grab a very goth bat t shirt that was out front. I don’t want to talk about how much I spent. They go up to a UK 18 which seemed to fit me no problem. I wish River Island did mail order to the US. They’re kind of like an H&M though in that they carry trendy items that turn over constantly and the stuff I’ve seen online at ASOS doesn’t look that great. Don’t let that deter you though-​this is an awesome store for both men and women.

Good fashionable clothes which are pretty affordable for UK standards. Much better quality than chain stores of the same class. This particular store is pretty big with good variety. Very trendy looks without being too crazy. I am speaking only for the mens clothes. I wish there were a river island in the US. We could use a little more EU influence in fashion at reasonable prices.

River Island’s men’s clothing section is out of this fucking world. Everything is super stylish and straight up fashion icon status; reminds me very much of «fob fashion» from East Asia (they’re pretty much the same thing — Asia catches the trends from Europe). Sadly I actually didn’t buy anything (didn’t feel like busting so much money) from River Island, but their clothes were AWESOME. I also love how there’s a section just for shoes and boots for men — I really liked some of the boots I saw but I couldn’t buy them due to weight restriction on my luggage for travel (I was exactly at 50kg already and couldn’t push it)
I really hope River Island finds a way to open stores in the US, preferably in Los Angeles. I guarantee business will be off the hook.

I keep seeing other people looking nice with stuff from River Island, but when I walk in and look; things still look tacky and whorish to me. Never mind that; I walked away with a dress and some boxers today.
I think my main gripe is that there is always something «not quite right» with everything… Looks ok but not amazing.
And for that, I rather go to H and M, which also sometimes looks kinda wrong and also whorish; but cheaper.
The shop girls were polite and sweet though.

Just as fashionable as Topshop but about 50 times cheaper. I came to this River Island quite often when shopping near Oxford Circus, and the location is great. The main floor holds all the women’s clothes, downstairs the men’s section (but I never went down there) and a loft above has accessories and shoes.
They do have some of the best partywear I’ve seen. I got so many tops and dresses from there, all of them really adorable and affordable. I love the style of their clothes and they’re good quality. They also have great accessories. It can be a bit crowded on weekends, so try to go during a weekday so you don’t have to wait forever for a dressing room. I love it.

Shipwrecked
You can usually pick up something you’ll like in River Island. As all us girls know, finding jeans that fit without coming up to your armpits or having superhuman hips built in is nearly impossible. I searched high and low and found the jeans to fit me perfectly in River Island of all places. And at less than £30, what a bargain!