Royal Mail

helpful staff.
All sorts of services available.
Even the self service section has a staff to help you.

So I’ve been here a couple of times and the most recent of which they were most friendly and kind. They leant me a pen and some tape to help put my package together and explained exactly what I needed to do without acting like I’m an idiot.
Their self service machines are damned good too and efficient at getting the wait times way down!
Can’t fault them really!

Well I would rate their service a Zero, because that is what they have done for me in shipping to the Czech Republic from UK.
Royal Mail gives the package to GLS in the Czech Republic, and GLS does not leave a note, does not call and can not track the package from the information that the sender has. This is the 3^rd time of 3 packages that have not arrived and no information of attempt of delivery was left. The packages were returned to sender after a month and the correct mailing address and phone number were on the package.

I’ve been in and out many a time to the Old Street Post Office, and I can’t say I have any complaints…
They have 4 self-​service machines (always good if your request is simple, need stamps, etc) and there is rarely a line. There’s also a small selection of packaging goods should you be in a pinch (envelopes, tape, cards even!).
The staff has always proved quite helpful when I do indeed need to speak to a person. Patient, even. Impressive!
The only thing missing is PENS. Please, strap a few pens to the desks. I’ve had to buy packages of pens on 2 occasions, woefully overpriced of course. Maybe this is the grand plan to keep the post office afloat? I am not sure but a few pens in the joint would be super.

There’s not a lot that can really be said in general about a Post Office, however twice this week I’ve come in to send post (1^st to the US and then within the UK). On both occasions, even being highly busy, I was witness (and party to) some excellent customer service. On my first visit, I had a large number of envelopes to post, and one of the staff members actually offered to help me put the stamps on! On my second visit, I was a bit confused as to whether or not 1^st class post could be put in the boxes outside (someone stole their 1^st Class signs), and another staff member offered to take the post to their inside collection space. All in all, this location employs very friendly people.

A lot of people complain about Royal Mail and although I don’t like many public sector organisations I have absolutely no complaints about Royal Mail.
I must be one of their best private individual customers through my hobby of competition entering and my entries must be getting through as I win lots of prizes. I’ve been corresponding with my partner in Australia for years and only on very rare occasions has a letter not arrived.
I think it’s a shame one can no longer buy pictorial 2^nd Class stamps at the Post Office. Although I’m a Royalist I wish I could buy colourful stamps in WHSmith instead of those usual boring ones with the Queen’s head on them. Some countries have beautiful postage stamps. I also think Royal Mail should offer a reduced rate for private individuals buying stamps in bulk. It seems to be down to Superdrug at Christmas to do that.
Yes the post is exciting for me and although I would not want to work for Royal Mail I am very happy with the service.

I do not like is wasting my time by queuing up in post offices. Even if you finally found time to do your paper work or write a long letter there is the daunting feeling of walking up to this post office at Old Street, where you probably spend a minimum of 20 minutes waiting. The post office at Old street is one of my nightmares. Why do they not follow Switzerland’s concepts, customers have to get a ticket with a number on arrival and are called out when its there turn. I do not understand that there are no seats for the elderly ones available.
From time to time I do have to make my way there for sending a registered package or a letter overseas but please do try to avoid going there only because of stamps.
Silly enough I just recently found out that any little grocery store or a super market such as Tesco does have second and first class stamps behind the counter. Also, if you do not know how much it costs you to send a letter abroad, you will find all the information on the post office website as well —
!
Opening hours are every week are roughly from 9am to 6pm but be aware it only opens on Saturday morning at the week ends!

Ugh, another horrendous Shoreditch post office though with ever so slightly higher customer service credentials than its Hoxton Street counterpart.
Ostensibly the Old Street post office should be fairly efficient. There are around a dozen tills, some seating and a good selection of stationery and packaging materials. But the service is pretty dire. There are routinely staff at only around half of the tills and these staff — bar one very friendly young man — are routinely very, very mardy.
I posted something valuable at this post office around six weeks ago, used the Recorded Delivery option and it went missing. When I returned to the Old Street post office to try and obtain an address to send my appeal for compensation to the service staff were indifferent bordering on hostile.
Avoid unless you really, really need to post something and in that case avoid this post office at lunch time as the queue is invariably about 50 people deep. And life’s too short to spend half an hour of your day queueing to buy stamps.