Royal Mail

Why isn’t there a no star option?
Worst service ever from a mean, grumpy man!
I received a birthday gift, which Royal Mail sweetly decided to make me pay 20 pounds in customs fees for. As instructed by a rep on the phone and on the paper card, I paid online for the fee and trekked the 1.5 miles to this location to pick it up. Once there, this rude man told me that I needed a PRINT OUT of the email stating I had paid. I showed him on my iPhone, but he insisted I needed it printed! I was never explained this by the phone rep, nor was I informed on the email or even in the multiple notices on the wall of the office there! I asked for a supervisor and waited a good 8 minutes. He returned with my package and said that the computer system showed I paid. If I hadn’t asked for his manager, I would have left having wasted all that time.
RUDE!!!

Always good receiving something doesn’t fit in your mailbox and going to this Royal Mail where there never a long line to wait.