Rubicon Residential

Avoid this place at all cost. Worst customer service I’ve experienced on the globe. I’ve had so many issues with the flat I’ve been renting, that either get unresolved, fixed whenever they feel like it, or ignored altogether. I’ve called, emailed and walked into the office to complain, with no result. I travel a lot so I don’t have the convenience of chasing these folks up all the time, and when they say a repairman is going to show up and I make an effort to arrange my schedule to meet him there, he comes late or doesn’t show at all. So far the lights come on and off like a haunted house in the hall, the ones in the bathroom flicker like a rave party, and the doorbell never worked. The worst part was when the hob died and it has been over 3 months and it’s not fixed. WTF??? 2 different repairmen came by but gave separate diagnosis and said they’d be back with parts. It’s still not fixed. Who the hell does that? I ended up ripping the wires out and rigging it temporarily so I could stop eating out every night. The property management always has the same response, a concerned email or call saying they will urgently fix the problem but nothing gets done beyond that. I have spoken to other estate agents while looking for another flat and they all had the same negative things to say about Rubicon. Don’t waste your time, even as a last resort with this place.