In comparison to other food joints go, shake shack seemed to be the most luxurious of them all. Good quality burgers and lovely crunch chips.
Nicki T.
Rating des Ortes: 5 London, United Kingdom
What a burger, goddangit! Just found my new favorite Burger store, sorry Byron’s. I walked into the store since I love trying out new burger stores, and this one has a lot of Trademark and Copyright notes right next to a lot of their menu items. I regret it a little that I forgot to order the self-brewed beer there, but there will be another chance. Anyways, the store looks very professional and is worked up to serve many customers in no time, the staff is friendly and as they needed a minute(1 Min.!) longer to bring the Burger I ordered(that deadline didn’t come from me by the way) they asked me to take a seat and brought it to my table, and even got me mustard, napkins and other tiny stuff, that most people got themselves, but for that one minute delay they did that all for me, even though I felt bad for being the only one getting such an outstanding service(I did not wear a restaurant critic tag or something). The store has two levels, more enough space for the hungry people, who can also decide to order it as a take away. It was very clean, nicely decorated(they are really proud of their own menu inventions, the walls are plastered with them. Damn, why didn’t I try the beer!?). I’m losing focus here, let’s talk about that faboulus Burger. I ordered a Meister Burger(double; I love it that you can choose different sizes), fries and a coke. The Meister Burger looked very small(compared to other stores I went to in the past), but oh-boy did my eyes lie to me big time. The Burger was literally filling every corner of my mouth, even though I took a normal bite, but somehow the mix out of pork, their secret Shack Sauce and melted cheese expanded in the most beautiful way. I know that sounds nuts, and I wasn’t on drugs, so believe me when I say this was a magical Burger that performed some magic in my mouth. Hard to describe. The fries were perfectly fried, and mustard just went perfectly with them(I admit, that part is probably not everyone’s taste). But that Burger was a dream. Respect, I will go there again, because I need to know if that was that one Burger in a Million or if they managed to manufacture eatable dreams. I was totally stuffed after the Burger and the Fries, no space for dessert. I can just assume that the beer would have been the perfect finisher, but I had my coke, which had an unusual high amount of ice in it. The price is fair, just like Ed’s or Byron’s, a good Burger is hard to get for less than £8−10. However, don’t listen to my lunatic blabbering, just listen when I say: Go there, eat dreams! PS: When you pay for your order, once you have ordered, they ask you if you would like to donate to an organization(Action for Hunger), which is a nice idea. Plus, you get a coupon for a free milkshake next time(which I expect to be amazing if it is served in a store called Shake Shack). For a couple of pounds you do something good and even get something for it, which feels odd, but is still cool… Damn, I coming for that beer, Shake Shack! You hear me? You will see me again!!!
Jennie C.
Rating des Ortes: 3 Dublin, Republic of Ireland
I love the burgers and the crinkle cut chips here — I always go for the smoke shack since I love heat and peppers in everything I eat. Food was pretty consistent with what I had in other Shake Shack locations. The one complaint I have though was by how confusing the staff made a situation. It was a pretty quiet evening and not too many guests in queue, but the staff REALLY wanted us to all order together in a group letting us know it’s easier for them to order in a group, and we can just each pay separately. However we let them know that we wanted to business expense the purchase so needed receipts which actually ended up being harder to do with a group receipt. This ended up taking a lot more time and a queue did start to build up behind us when this happened. I’m not quite sure what processes they have in place, but for the guests paying together when you want to divide a bill just causes so much unnecessary confusion!
Yi Z.
Rating des Ortes: 3 London, United Kingdom
The burgers and shakes are great, as those in NYC. however I got substantially less food with a higher price than that of the New York shake shacks. A little disappointed.
Eli C.
Rating des Ortes: 2 London, United Kingdom
As an American, I was excited to see Shake Shack in London. I had not experienced it back in the states and consider myself a big fan of burgers. After splurging on a double smokeshack, fries and a peanut butter milkshake, I was set back £19. With the price tag, I expected perfection. The milkshake was average, bearing in mind it was £5.25. The fries were fresh from a frozen bag. They were actually quite disappointing because of the amount of salt and taste. The smokeshack burger had an interesting appeal with the peppers, but in the end I could not finish it or I would have had a heart attack because of the grease. Overall, would not recommend; save your money.
Wendy L.
Rating des Ortes: 2 London, United Kingdom
Sometimes I still can’t justify the prices you pay in a self service burger chain. £5.00 for their concretes(which is a term they use for their speciality frozen custard mixed with other stuff) and £5.25 for their shakes? Firstly I have all respect for Shake Shack but I couldn’t help but think if it wasn’t an American burger chain would it still do so well in London competing with our own pretty fine burger chains like Bleecker St Burger, Patty and Bun and Honest burgers. They charge roughly the same price but their patty is higher quality and you get service. Anyway it’s not like I can be a judge of their burgers as we only came for essentially a hot drink and desserts. We needed some space to linger snd do some work on our laptops and instead of going to a coffee shop I thought the newish Shake Shake on New Oxford Street would be cool. Problem! They don’t offer wifi. How can a chain restaurant not offer wifi in Central London??? Oh wait… No coffee or tea either ??? But I think the staff saw my disappointment and in much enthusiasm and hype, recommended the salted caramel hot chocolate. She was even kind enough to offer me a sip in one of those sample paper cups. It was rich and judging from that one sip, it did taste good. Plus it was too hard to say no at this point as I already took something free from her and she was so nice… That cost me £3.95!!! Well since we’re splashing out I might as well order a dessert and went for the New Oxford Street Style Concrete, £5.00 for a single. Firstly– New Oxford Street Style Concrete It definitely won’t win in presentation. For £5.00 I was paying for half a Mcflurry. But I’m not going to lie, it was good. Thick and indulgent frozen custard with chocolatey moist pieces of St Johns hazelnut brownie pieces, peanut sauce and sweet moist chunks of banana. It was very smooth and being cold it wasn’t as sickly as it looks. The salty peanut balanced well with the sweetness and the different textures made it all more fun and exciting to eat. Secondly– The salted caramel hot chocolate We ordered one each. Regretted it almost immediately. So it was nice for the first couple of sips but do they understand how much salt a human body can handle? It was like a salt attack. After three gulps the saltiness really gets to you and it was nearly impossible to drink. Even my boyfriend who believes being Turkish means he’s programmed to no longer taste salt found it salty and trust me, that says something. It makes it worse that it was so thick and never ending as much as I appreciated how smooth it was. Being me, I wasn’t going to waste it. Instead I went back up to order a plain vanilla shake for £5.25 hoping by mixing both together it would dilute the salt. Did it work? No. And now I have more of the salty stuff that in the end I had to gulp down as if I was drinking medicine. Wendy does not waste food! Thank goodness they offer tap water as I drunk tonnes of that afterwards. So in the end we got barely any work done as stealing wifi from Sally Salon next door wasn’t really successful. I came out feeling dehydrated still and sick which in total cost me £18.15. I could have indulge myself an afternoon tea instead with that. Was I happy with Shake Shack? Obviously not.
Thomas A.
Rating des Ortes: 4 London, United Kingdom
All the Americans have built this up. Really up. So I had high expectations of the shack and would be curious to see where it lands on the burger leaderboard. I think it’s safe to say it lands as ‘most expensive’ with a combo meal costing me £17 for a double shackmeister, cheese fries and a coke… which for that price, why not just go to Balthazar? I mean, unless I’m missing something here. The food itself was good, Burger wasn’t really sloppy but nicely grilled and the cheese fries are the cheese you expect from America. Non-refillable fountain soda is a bit like… well, you could have just given us the chance to top up for this price. Do I like it more than Five-Guys? Yes. Will I go here over Five-Guys(in that central-London American burger chain sort of comparison way)? No. I’m actually struggling to justify if I’d come back at this price point. Why are burgers so expensive these days?
Steven S.
Rating des Ortes: 4 London, United Kingdom
First shake shack ever. Good. Simple but just right. A little bit expensive for a burger that is not that big if you take the single one(around 7£) add the fries and a drink and you’re already around 13−14£ which seems like the price of a restaurant already for just fast(but good, indeed) food. The fries are curly and super crispy. The burger was great but sorry not the best one I’ve eaten since I arrived in London. I’ve had the lemonade they make and I have to say that it was really good. So for me it’s good and a great and nice place to eat after a day of shopping on Oxford street — but not the best burger in town to reach the five stars.