Sheraton Park Lane Hotel

We stayed at this hotel for 4 nights and were looking forward to being in a great location. When we entered our room, we were very disappointed. It was so small. Barely enough room to walk around the bed. We are Starwood Gold members and expected to get upgraded. The bathroom was okay with a nice sized shower, but we had to shut the bathroom door at night to keep the outside noises from keeping us awake. They were remodeling, so the executive lounge was not available. They only had one small elevator for the whole building, so many times you had to wait because the elevator was already full of people when it got to your floor. These rooms cost ~280 pounds = ~$ 400 a night. Not worth the price, but it was located near Hyde Park and Piccadilly Square which was nice. The front desk and concierge were very helpful which we appreciated. We probably won’t stay here again.

I loved my stay at this hotel and would give it ten stars if I could. I had a rough start to my trip with my original flight being cancelled. My new flight brought me to London about 12 hours later than anticipated and very very tired.
The welcome I received was great at the reception desk. The night concierge was wonderful as well.
I had read some bad reviews when I booked so was a little concerned but most of those seemed to be about the ongoing construction in the hotel. I’m so glad I decided on this hotel. But the construction didn’t impact my stay at all besides just having the one elevator.
My room was on the Preferred Guest Floor so that was very nice as lately when I redeem the points I’ve saved, I’ve been given poor quality rooms.
The room was on the smaller side so there wasn’t much room to get my suitcase from one side of the bed to the other as it was a very narrow space. But I found enough space to open up the suitcase.
The renovations are great. From the ceiling to the built in shelves. This room was so elegant. The room exceeded my expectations.
Even though the room was smaller, it was well laid out. There was a large flat screen tv, the king bed, a desk, table and chairs. So it was comfortable in the room. There was also a mini bar. The mirrors also made it appear larger.
The bathroom was beautiful with the black and white tiles. I am a fan of black and white so that design selection appealed to me. The bathroom was bigger than it initially looked as well. The shower was huge. Toiletries were also provided.
I declined housekeeping during my stay with the green choice program but they were still nice enough to bring me the complimentary water each day.
Speaking of housekeeping, my room was spotless. I didn’t find any dirt or dust and I thoroughly checked. They do an amazing job!
The shower has an overhead and a handheld option. But I couldn’t figure it out on very little sleep. So the next day when I mentioned it at the front desk, someone was sent up to the room within 5 minutes and politely explained to me how to get it to work.
I didn’t have much of an appetite while in London so when I went down to breakfast, I saw it was a buffet and knew that would be too much food for me. So they worked it out for me to order from the room service menu. I thought there was very nice of them.
Both concierges deserve a shout out too. They treated me so well during my shorter than anticipated stay. Having lost my first day there, and still wanting to three days worth of things in two days they were very helpful in how I could get places quicker and with the bus routes. They work twelve hour shifts and were as cheerful and polite the moment they started to the end of the shift.
I was treated better than I expected here. The staff is great and always greeted me kindly whenever I asked any of my many questions.
This is a fabulous hotel in London and helped with the rough start to my trip. So many times during my stops in other cities, did I wish I was still in my London hotel.
I will definitely be staying at the Sheraton Park Lane Hotel on my return to London. This hotel has figured out how to provide amazing customer service and how to get guests to want to return again and again.

We stayed at this hotel a few years ago and were very pleased. Charming and friendly and a great location. We will be returning again this June 24, 2016 — a bit apprehensive re: construction but hopefully that we will be upgraded to new rooms. (since we have booked two as gold members) will write another review after our stay — looking forward to it with fingers crossed.

Beautiful hotel as it was recently renovated and the staff is top notch. Rooms are very comfortable and nicely appointed.

Stayed at the Sheraton Park Lane for five nights in January 2016.
Given that the hotel is under renovation, I understand the other reviewers’ concerns about the condition of the rooms, amenities, etc. However, as an SPG member, I was upgraded to a renovated Superior Room and had no complaints. Upon our arrival, the staff was welcoming and courteous; in addition to the upgrade, we were given a voucher for free drinks at the Smith and Whistle, the hotel’s adjacent bar, which we redeemed on our last night. (The bar is elegant and stylishly decorated, with interesting cocktails and attentive staff, but was empty the night we went.)
Our room was on the sixth floor and didn’t have much of a view, but it was quite spacious. As one of the newly renovated rooms, this one looked like it had brand new furniture and fixtures, including the marble bathroom. Everything was clean and in good working order. The wifi (free for SPG Gold members) is reliable and relatively fast. Although I opted for the Green Choice (which declines housekeeping in exchange for SPG points or food vouchers), the housekeeping service was kind enough to restock the room with water, toiletries, and fresh towels. The service was really top-​notch.
Although there was no business center (presumably as part of the renovation), there is a computer station in the lobby where I was able to print out my boarding pass.
If I had to nitpick, it was inconvenient to have to take the service elevator all the time. There was one other elevator, but it was sooooo far from our room. I know, #firstworldproblems. That’s why this is nitpicking territory. Also, because of the renovation, the lobby area, while beautiful with its gilded walls and chandeliers, felt dark, empty and not very welcoming. The gym was also closed during the renovation, which was not a huge deal for this trip, but it would have been nice to have the facilities.
Once the renovation is done, this place will be five stars for sure.

The wifey and I enjoyed a long holiday weekend for my birthday, and got great rates at The Park Lane. Situated right on the park, it was a great spot to tour the city, and stop back in as needed. As an SPG Platinum, N got us upgraded to a beautiful suite, and breakfast was included.
Even though we were the last ones to the restaurant each morning, they were more than happy to set us up with a big English Breakfast, fit for royalty! The coffee and tea were delicious, and it was a great start to our day.
Our room was very spacious for a top tier city such as London, and the amenities were very nice. The bathroom, shower and bed were all top notch, and the gym downstairs is well equipped for a good workout.
Normally I would give them 5 stars, as the service was always on point, but the air conditioning in the room did not work well, and there was construction on half of the building. Hopefully when it is complete, we’ll be able to return and enjoy another 5-​star stay!
Stayed May 2015, traveled as a couple

The staff is very courteous, and the lobby is beautiful, but the condition of my room was sub-​standard. While the hotel has pics of what the rooms may look like after the upcoming renovations on their website, the current state of the rooms is actually very poor. Chipped and stained furniture and broken electrical outlooks were a disappointment even for Sheraton. I travel extensively for business, and the Park Lane needs a great deal of work before it meets minimum standards for a Starwood branded property.

This is a pretty old hotel. They always seem to be in the middle of construction whenever I come here. This time was no exception so it was a bit of a maze to get from the street entrance to the front desk.
The front desk folks were nice enough (although there wasn’t a clear distinction separating check in of SPG Gold/​Platinum vs riff raff). It is a bit confusing to get to the elevators and such because of various construction scaffolding and such.
The room itself was fine. It wasn’t big and the facilities were old (toilet flush is the type that you have to pump a few times, etc.). It was clean and acceptable though.
In the past I was upgraded once to a really big room and that was nice. This time I was not upgraded so the room was small and barely fit the king sized bed.
The location is fairly central since it’s near Hyde Park, etc. The tube station isn’t far but it’s pretty much right in between 2 stops so you’ll be walking a little bit from the tube stop to the hotel. There is also a bus stop not far away but again, it’s not right in front.
Crossing the street to go to the parks is also not right in front so you have to walk a bit.
So all in all, there are a bunch of little things that make this hotel slightly annoying.

worthless if it wasn’t for the service and location. as a platinum traveler, I have never seen a starwood property in this poor of a condition: throatchoked hallways, broken down elevators, hairdryers that can’t be used in bathrooms, shower heads that fall apart, sinks that won’t drain, king size beds made out of connected twins, lively fauna inside rooms, pisspoor overpriced breakfast with horrific coffee, lack of sheraton amenities (business computer center, workout room, pool, etc). property is walking distance to key touristy attractions, and has easy public transport access via green park. service staff is working really hard to make up for the property condition, but I don’t think we’ll be back.

Old rooms, no light, hospital hallways. There’s no reason to stay here. The worst part is the street outside is a highway. You cant cross the street to go to the park. If you are walking to the underground a car will speed up just to try to hit you. I didn’t interact with the staff at all except to check-​in.

I had coffee in the café/​bar with a friend that was staying here.
The ambience was great — very posh topped with quality live harp performance. It was definitely the most sophisticated Sheraton I had ever been to.
Having said that, I was a bit disappointed with my iced latte. The portion was small, and the coffee wasn’t great for the money.
Also, the staff could have been friendlier. They got the job done overall, but I felt like some of them were detached and not as willing to help for someone that’s serving in such as pricey café.
Have a pop by if you need a break from walking around the area, but I wouldn’t recommend it on its own.

It’s surprising that this is a Sheraton hotel because it’s been so long since the rooms were properly cleaned, and usually the flagged hotels maintain higher standards.
Don’t get me wrong — the hotel is a grand old dame of a building and some of the highlights include the architecture of Palm Court, the coziness of the breakfast restaurant Bracewells, the fitness center, and the outstanding location, but the infrastructure itself is in very poor condition.
Carpets everywhere are stained, bathroom grime has accumulated over far too many years to be cleanable, half the power outlets in our room didn’t work, the Internet was painfully slow (when it worked), bathroom fixtures literally fall apart at the touch, and the glum rooms (we stayed in two, a regular king and then an upgraded suite) generally scream for a renovation and makeover.
As others here have noted you enter the grim and Spartan lobby through a dark alleyway undergoing construction rather than Park Lane itself, but you can enter the hotel from Park Lane if you don’t mind shlepping your bags up and down some steps through the beautiful Palm Court lounge.
If I had to pay cash for this hotel I’d be very disappointed (room rate was £200 for a basic king) but I redeemed Starwood points, and could stomach 12,000 a night only because the location is really prime.

This particular hotel is in such a beautiful, vintage building. When I stepped foot inside the hotel, it felt I traveled back in time to the 1920’s. Marble floors, dark wooden walls, silk wallpapers, and gold embellishments made the entrance pop.
I was there for a wedding function. Everyone ther was nice and helpful. I would definitely come back for afternoon tea in the future.

First they are about to renovate this place at the end of July 2015.
The help here is excellent. Very Friendly.
As in most Sheratons, everything is overpriced.
I’m 5’10″, 170 lbs. So not a big guy but to shower, I had to stand sideways in the tub. One is because the tub is so narrow but also because they installed handles that take up a lot of room. Also the tub sides are very high.
There is very little counter space in the bathrooms.
The room was large but no draws for clothes.
If you have 2 reservation, we had points for part of the stay and paid for another part, make sure they do something special so the TV does not come on automatically at 5am. I thought the room was haunted.
Also the entrance is in the back of the hotel down an alley (in England it might be a street but in the USA it is an alley). You can come in from the main road but there no signs to direct you were to go and you have to trapes through the bar to get to reception.
Overall it was a fine place to stay. Very conveniently located.

I stayed here on a mid term assignment for a total of 15 nights. Overall, central London hotels are pretty old, so don’t think this review is calling this hotel out.
Pros:
Great and friendly staff
Restaurant and Palm Lounge were well setup. Food was great, open area was really nice.
The location is most excellent, there’s Picadilly, Hyde Park, Trafalgar, all within a reasonable walk or tube ride
Cons:
Bloody hell, this place is expensive, but most hotels in London are in general
Rooms are a bit old and outdated, if your unlucky, you get stuck between a building
Random fire alarms
Overall, not a bad stay, considering this is the cheapest central London starwood.

An older hotel that has not had a facelift in a long time. The Palm Court is elegant and a great place for tea in the afternoon and cocktails in the evening. The actual drive up entrance is around the back via Brick Street. If a taxi drops you off in front on Piccadilly you have to drag your bags through the Palm Court and up the stairs in the back. Great location across from Green Park. Friendly staff. Rooms are okay. The bathrooms are old and many don’t have a proper modern shower. The drapes don’t fully seal out the light if you intend to sleep late in the morning.
Bracewells for breakfast is okay. A decent buffet but poor service if you want something made to order. Citrus is mediocre for lunch and dinner. Best bet for those meals is one of the pubs in St James or Mayfair.
Security is spotty at night. I was robbed literally standing on the front door step one evening.

I stayed here previously but had a much poorer experience this time around.
The hotel is old and parts of it are beautiful and old — other parts just feel rundown. Walking into the hotel from Picadilly through the atrium — that part of the hotel is beautiful. The rooms feel old — the carpet is pretty worn down and must not have been updated in a couple of decades. There are parts of the hotel room that I appreciate — the large-​sized rooms, the king-​sized bed and the heated towel rack in the bathroom. What I appreciated least about the rooms was the thin walls; I could hear most everything from my next door neighbor’s room the first night and the music from the wedding reception the second night. I thought it was pretty ridiculous how clearly I could hear the music on the second floor and that it wasn’t scheduled to stop until 1 am. I thought about asking to switch rooms but I was too tired and didn’t want to move my stuff (also scared I would get a louder, worse room). Sleeping pills + white noise app + ear plugs finally got me to sleep.
Next disappointment was the front desk staff which I generally found to be curt and unhelpful. When I called about the loud music, the woman at the front desk said, «I’m surprised you can hear it on the second floor» — no apology, no offer to resolve the situation if I has trouble sleeping. When I checked out the next day, I let the bellboy who was helping me with my luggage that it had broken a few days earlier — he said, «I wish we had known — we have individuals on staff who may have been able to help you fix it.» When I checked in, the woman at the reception desk saw me struggling with my broken bag; I only remember it clearly because she looked at me with such disdain and didn’t offer a kind word when I checked in.
Lastly, internet access is 15£ per 24 hour period. Highway robbery.
The only saving grace is that I booked this on points. If I had paid actual pounds, I would have been livid.

SPG Plat used my SNA to upgrade to a one-​bedroom suite — it was lovely, and larger than expected. Too bad that there wasn’t a view from my suite, other than looking onto some other rooms windows and such.
Yes, the rooms in this property feel a bit dated and as others have mentioned possibly smell — –but it’s kinda part of the charm.
The location is amazing! Basically if you take the tube to the Green Park stop, you just exit onto Piccadilly turn left and head west about 3.5 blocks or so.
Be careful though when taking a shower that you don’t adjust the large rain showerhead… I tried that and it broke off and landed on my foot! Hurt pretty bad. LOL and two weeks later my foot is still black/​blue.
Staff was friendly… and the front lobby bar is beautiful during the holidays! :)
«Technically»… as an SPG member I prefer the LM Piccadilly, but this property takes less SPG pts.

My room was much bigger than the W London. Plus plus plus! I feel like I can actually breathe more here. But to be fair, I did upgrade to a suite, so it was bigger. There was a separate living room that I never really stepped into, but I like that both the bedroom and bathroom were spacious.
The hotel staff was ok… Comparing to the W London, the staff was definitely not as friendly or helpful — very unfortunate in my opinion. According to my British friends, the Park Lane is a nice hotel, in a good /​wealthy area. I have to say, I do feel safe at night but at the same time things close early here. The area is not as lively as the area by W London. The location seems to cater to different crowds.
The breakfast here (Brucewells, I believe) was ok. Not amazing but not terrible.
I did find it odd that the entrance to the hotel on Piccadilly Street /​Road is actually the back entrance. You have to go into a small street to get to the front entrance of the hotel.
I do like the outside of the hotel on the Piccadilly side, nicely constructed and decorated.

Ein s. g 5 Sterne Hotel, was den alten Kolonial Stil wiederspiegelt. Allerdings hat es 5 Sterne nicht verdient hat. Allerdings entschädigt die Lage für vieles.

Sis and I stayed here on our last day … The entrance to the hotel is in the back, at least where the cab dropped us off… which was a bit weird.
Upon walking into our room… it seemed like it was remodeled to some extent… but sis and I figured that our room used to be a «smoking» room… because it leaked /​smelled.
The bathroom was spacious but it smelled… they have a bidet… which my sis and I opted not to use… it’s just weird especially its in the hotel. The shower wasn’t as nice as the W in Paris… but who am I to complain? =)
Overall… definitely a place for smokers or someone who isn’t sensitive to smell… its old and it smells… so be careful…

Nice hotel. Good service. Great place for afternoon tea.
Because of some reviews, we were a bit anxious.
We got an upgrade to a nice executive room with a view on the park.
Pleasant stay.

Un peu cher mais si agréable
Le Park Lane, très bel hôtel, à la façade blanche éclatante dominant Green Park est un havre de paix à Londres. Très beau salon dans lequel on peut profiter du tea time dans une atmosphère feutrée. Pléthore de services: restaurants, bars, salon de coiffure, centre de remise en forme.

Un somptueux hotel
A quelques minutes à pieds de Piccadilly Circus, c’est un somptueux hotel qui refléte tout à fait le charme anglais. Il comporte un salon extrèmement reposant, où il est très agréable de prendre le thé. Le service est impecable.