Strand Health Club

I went to have a massage at Strand Health club yesterday in the afternoon. I am a newborn care specialist and I need to be relaxed all the time and this massage was VERY stress full!!!
The owner doesn’t stay there. There is an Asian lady who books the massages, gives the massages and while giving a massage, she needs to check the front desk for other customer’s. It was a nightmare… please, don’t go to that place.
It cost me 70 bucks for 1 hr that last for 45 minutes only…
I was sorry for that lady but I couldn’t tip her. There was nothing professional there. Even the price list on the web site was not honored.
The owner came 5 minutes before the massage and asked me to pay for it, then she left…
no starts
very bad experience in London.

Unfortunately I agree with most of the negative reviews below for all the same reasons: abrupt and scruffy reception staff, facilities clean but lacking in any luxury or even comfort, the weird communal shower… and the fact that I had to walk through the reception area in a towel to get to the massage room! Awful!
Very glad I only paid the GroupOn voucher rate as opposed to the standard prices… and even that was barely worth it. No frills service should be at a no frills price.
The only reason I give this 2 stars is that the masseuse herself was quite good and did an excellent job. I was invited to go to the sauna room afterwards but felt so uncomfortable in the surroundings (again, having to cross the reception area in a towel to get to the sauna room) I instead quickly scuttled away.

It was worth the £55 we paid per person for the massage, body scrub, tea and cake. If we had paid the full price that is shown on the website I would’ve been incredibly disappointed and annoyed! 4 stars for massage and 1 for facilities décor and afternoon-​tea.
Having visited the website, it seems very professional & welcoming, I was expecting a typical mid-​range London spa, which it is not. we stepped into what felt like a 1970’s wood clad throwback (which did have its own charm-​if you can get past the initial shock of it all).
Being right next to the Savoy and having such an exclusive venue I expected more from the décor and the changing rooms. The relaxation area by the sauna and steam room was disappointing my gym has a nicer relaxation area and I only go to fitness first!
The receptionist was also our guide and tea lady :) I felt she should have debriefed us when we got there on how everything works and where we needed to go as soon as we got there and leave us to it, instead of constantly running around and being so scatty. She did let us know that we could either hire one of their towels or bring our own (which I thought was weird but whatever– we got the massage for cheap-can’t complain)
The massage was good, done by a very lovely Thai lady. Although I am in a lot of pain today I did ask her to ease up but she got really stuck in! Unfortunately she used cold water for the body scrub after a warm massage that was the last thing I wanted. My Husband and I did have a laugh and enjoyed having a day in a very unique place.
I do not think I will go back again unless they have a complete refurbishment of the place, invest in some tea pots and cake stands. Whittards across the road from them have a 50%sale on crockery maybe they can go and get some new tea stuff.
The receptionist and staff were very friendly to us and I would recommend this place to people for the experience of being in a Thai street spa in London… for cheaper than other massages in London.
The receptionist took the spa’s only candle from the steam room area to the area where we were waiting for our afternoon tea. The tea was nice (what you can expect out of a bag) as were the cakes (we got lemon pie, chcolate chip muffins, jaffa cakes and 2 profriteroles– which were nice) I felt it could have been presented better… we felt like we had gone round to visit a mad aunt who brought us our tea in mugs and a small plate of random cakes.
They really should have a different area for afternoon tea which is set up for people to have a chat and relax on sofas with their clothes on.
The spa needs to invest in:
A lick of paint
Dressing gowns for everyone seeing a man in the steam room with his bits hanging out as he is wrapped in a towel far too small for him is not very pleasant! include towels and slippers for everyone in the price.
They should insist that clients wear bathing costumes in the sauna and steam room
Some nice spa pictures up on the walls
Get rid of that awful Chinese restaurant calendar that made me feel I was in a cheap Thai day spa
Get a frame that actually fits the aromatherapy poster that has been stuck on with blu tac (it looks tacky!)
Invest in more candles in the spa area
Get some sun loungers with cushions for people to relax on
Change the lighting
Get a changing room door that closes as I do not want to flash my bits at everyone that walks past
Get separate shower cubicles
Buy some new crockery
Please lovely people at the spa go and visit other mid-​range Spa’s in your area that you compete with. Competition is very high you need to up your game or be squeezed out. People go to spa’s for the whole experience. Yes, your massages are good but you have to move with the times. Other people also give good massages but also provide people with a really divine spa experience… I know I would rather pay £10−15 more for the experince.
Get it sorted out and we will come back! until that point you should manage peoples expectations.