The Carphone Warehouse

This Carphone Warehouse is on the corner of Tottenham Court Rd and Oxford Street — the address is a bit confusing. But it’s the hub for repairs in London, according to the CW corporate info. And it’s where I headed when my S4 fell prey to a dodgy battery. As this was a known issue with a recall standing (if unpublicised) and was still under warranty, they handled things with ease.
The lack of greeting or acknowledgement when I arrived to the Geek Squad area downstairs (even as I stood in front of the desk and said «excuse me» to the man standing there) wasn’t cool. They ignored a few others who arrived after me as well. We all got served, but they could use a better check-​in system.
All in, good product service, but customer service needs some improvement.