Of all the airline lounges you could end up in almost everyone would be a lesser experience than this(possible exception in my travels — — the Qatar Airlines lounge in Doha). Well appointed, super helpful staff, great shampers on offer, and a quick hidden door into lounge once released from security checkpoint. Food served and solid, of course if you prefer grazing at a buffet that’s on offer, too. Best feature is the«outdoor» lounge with view of the rest of the terminal. Strangely chill out here… Showers and such available, too, if you’re so inclined.
Liz B.
Rating des Ortes: 5 Dallas, TX
The bar situation and the food was WONDERFUL! Tomato soup and braised Ox cheek as well as delightful champagne. There are cabanas if you need a nap or if those are full there are a ton of couches. I really enjoyed this lounge.
Mike S.
Rating des Ortes: 4 Dallas, TX
This is an exclusive lounge for first class and some other upper traveling classes. They will check your boarding pass at the door. Close to the south security entry in terminal 5. You will be greeted and served at a 5 star quality restaurant or hotel. Excellent service. My he food quality is good and for sure well above regular airport lounges quality. Free and fast internet available. Also showers and spa available. They don’t announce flights, and some hated require a train. So ask for a good time to leave and don’t over sleep.
Karen W.
Rating des Ortes: 5 San Diego, CA
First Class all the way. Busy but much less so than the other combined Business Class Lounge and it’s nice to have a sit down Restaurant in the mix. Book a Cabana or Massage ahead of time or sit on the«Veranda». The Bar serves premium liquor and Vintage Champagne. Food is excellent and service is wonderful despite the general malaise of some fellow Passengers it’s thoroughly enjoyable.
Rob P.
Rating des Ortes: 5 San Diego, CA
I got really lucky to check out this lounge. See, I had a 4 hour layover on my way from Budapest to Shanghai, China. I have a Priority Pass card which gets me into a lot of lounges, but there were none in LHRT5. I ended up hopping on a web site that shows who’s at what lounges on what day, and a friendly guy from FlyerTalk guested me in. I don’t typically drink before flights, but Johnny Walker Blue was gratis, so I couldn’t resist. Ordered a really nice meal made to order as well, and skipped the food on my economy flight out. More lounges need to be this nice.
Simon A.
Rating des Ortes: 3 Los Angeles, CA
The best thing about the CR is the secret door from security and the dining room. Both rocked my world Dining experience fast, excellent and great food. This proves a great respite. The spa treatment fast and to clinical almost like a supermarket experience which was a pity. The bar situation was a little hostile and not that cool. Very poor service at the bar and in the lounge. Quite a let down considering it’s the Concorde Room and what other carriers provide. Worth it for the privacy and dinner. That’s it!
Kristen C.
Rating des Ortes: 4 London, United Kingdom
Oh yes, VERY posh, but if you are lucky enough to get in it really is a nice way to spend time before a long haul flight. Complimentary meals in their restaurant, champagne and drinks at the bar or cozy living room, and even a terrace. All very relaxed and comfortable that will send you on your way in style.
Percy N.
Rating des Ortes: 5 Philadelphia, PA
Great, luxurious lounge. Enter through the«Million Pound Door», thusly named for the amount BA needs to pay Heathrow for access to that private corridor which leads to the lounge and gates by skipping the circus of the stores surrounding it. Try the food at the restaurant — my smoked duck first course and entrée of Braised Ox Cheek in a red wine demi glacé was top quality and reminded me of a dish prepared by the executive chef of the Four Seasons hotel at a recent private dinner.
Scott M.
Rating des Ortes: 4 Milton, MA
The Concorde room is a little overrated and hyped up. It is just a nicer looking airport lounge. The service is A+ however they do not make 5 stars because their 3 course meal is simply dressed up airport food. If you have access to the Concorde room by all means check it out and enjoy but in my opinion they could do a little better on the food. My duck was soggy and dry and not very appealing. The best aspect of the Concorde room is bar selection. They also have free Johnnie Walker Blue label.
Rachel J.
Rating des Ortes: 5 London, United Kingdom
My god was this a little piece of heaven. I couldn’t believe I was in the place in the first place. plans then when I discovered everything was completely free, I was even happier. I spent about two hours eating, drinking hot chocolate and just chilling out! Bliss.
Glenn R.
Rating des Ortes: 2 Austin, TX
Chuck this review up to being a «first world problem». You get access to the BA Concorde Room if you’re traveling in F on a BA flight(sorry OW Emeralds not traveling in F – you have to go to the lowly First lounge). Every time I’ve been in here, I’ve always had issues with the surly and indifferent service. While the cabanas are nice, the general shower suites just aren’t that great. The food itself is a whole other issue. It’s an issue to the point where the lounge as a whole received a bad hygiene rating for food safety. Yuck. Compared to it’s OW counterparts, such as CX’s F lounges in Hong Kong and Sydney/Melbourne Qantas F lounges, this BA offering is just depressing. My advice would be to come in here with little to no expectations.
Jack S.
Rating des Ortes: 3 Pismo Beach, CA
Ah, The Concorde Lounge… Flying to or from Europe via LHR is a pain in the neck. Some people have an even lower opinion of it. With the opening of Terminal 5, it became a mere headache. We were fortunate enough to be flying first class on BA(miles) from Frankfurt to Boston. After going through security we made our way to the lounge. I do like their selection of high-end alcohols and the Elemis products in the bathrooms. Speaking of bathrooms, they’re not holding up well. When pushing the button to flush the toilet, the whole wall moves. Free Wi-Fi is nice and the menu is odd. The food is pretty bland but edible. There are UK, Continental and US plugs to charge one’s devices as well. It’s a bland respite from the hubbub in Terminal 5.
Jonah K.
Rating des Ortes: 4 Miami Beach, FL
After taking an early flight into LHR I arrived early and I ate on the flight(which was a bad idea, I should have waited). This is a very nice lounge, you are greeted and escorted on a tour, the lounge connects to the other BA lounges as well, but there are some differences. This lounge has an excellent bar with everything top shelf you can think of. They also will make you any type of other drink such as the cappuchinos I enjoyed while waiting for my flight. They have a restaurant area with a full service menu, of course everything is complementary. The«outdoor» area has nice views of the terminal and the planes moving around, I ended up moving out there to check it out. I took the back way to my flight which ended up being much faster to transfer to the other buildings. They told me it would take 15 minutes to get to the other building but I did it in about 6 – 7. Great experience overall.
Kent K.
Rating des Ortes: 5 Seattle, WA
Macallan 18. Need I say more?
Patrick L.
Rating des Ortes: 5 San Diego, CA
Fresh food, great cold beer, and a top shelf selection of liquors. No better way to start a transatlantic flight!
Chris D.
Rating des Ortes: 4 Dallas, TX
Always a top notch lounge. Always fully stocked and has lots of space to get comfortable as you wait for your flight.
Boris G.
Rating des Ortes: 4 Danville, CA
This is one of the best lounges in the world. Good food, plenty of comfy chairs, free wifi that works. Subtract one star for useless staff who could not even do a simple thing such as change a seat assignment, much less change an award ticket. But otherwise it is a wonderful place to hang out.
Hiro S.
Rating des Ortes: 4 Los Angeles, CA
Love the special entrance right off of the South security area, only for Concorde Room. For other lounges such as Galleries First or Galleries Club, you will have to go downstairs, turnaround, and take an escalator to get there. You can have meal in a restaurant style(via server) here, and they serve different dishes depends on the time. My eggs benedict was yummy! I saw some folks in hurry and asked to get everything in 2 min, but this is not a «grab-n’-go» or drive-through kinda place. There is a bar area where a bartender serves you. Unfortunately, you won’t get the similar service as LH’s F-Class Terminal @ FRA such as fancy Porsche ride to your plane, and you need to walk to your departure gate on foot. ;) Also, if you are flying BA operated First Class flights, you can also book Elemis Spa in advance through ‘You First’ service. The complementary spa service is only for 15 min, so it’s not like Thai Airways’ 1-hour full body massage at BKK spa…
Wayne H.
Rating des Ortes: 5 London, United Kingdom
Light buffet and all you can guzzle beverages of all sorts, including coffee, tea, soft drinks, juices and — hey, if you roll like that — beer and top shelf booze right before your 9AM flight. Computer terminals are available to keep antsy kids occupied, while free wifi and newspapers provide a nice adult touch.
Nobbi L.
Rating des Ortes: 4 Pismo Beach, CA
When traveling international first-class on British Airways through London Heathrow Terminal 5 one has access to all the British Airways lounges. The actual designated first-class lounge is called The Concord Room. It is a lovely and spacious lounge with areas for work as well as relaxation. There is a large bar with premium wines, Champagnes, and liquors and a small restaurant area where meals according to the time of the day may be had. Free Wi-Fi access is also available. Showers can be found right outside the main entrance to the lounge. These come in quite handy after a long transoceanic flight during the layover. The only reason not to give this place 5 stars is because the food in the restaurant here is quite bad. But where else can one have«airline food» in such an elegant setting on the ground?