The Grosvenor Hotel

Service can be a bit patchy here and it’s woefully overpriced, but you can’t beat the location. My very favourite thing about this spot (and it’s bar/​lounge) is that is has an entrance from Victoria station itself. This means if you want to use a posh loo for free, or if you need to kill time between trains/​appointments, it’s no effort at all to pop in here. The food is just OK but the ambience is nice — I have no doubt this will continue to be a place I frequent,

For about 10 years now, I have wanted to go to London. I wasn’t one of those kids who was lucky enough to venture to Europe after high school or college, but damn if I wasn’t going to make it before a certain very important birthday.
I booked through Virgin Vacations and upgraded to this particular hotel because I am a princess. And while the room was VERY cozy, it was also a perfect size for just me, had everything I needed for my stay. In addition, the WONDERFUL staff acknowledged it was my birthday when I checked in and then again with a cake when I ordered room service my first night. (I know, I know, I was in London but I was TIRED).
The English breakfasts every morning were perfect, and the central location– plus access to the Victoria station– made it easy to get around.
I very much highly recommend this hotel, although I wish my room had been ready a little sooner. Trans Atlantic red eye flights are no joke, and by 4 p.m. I just wanted to lay down on top of the covers and watch reruns of Dinner Date.

My wife and I stayed here for nine nights between 9÷6÷2015 and 9÷15÷2015. We chose it for its location and we were not disappointed. One of the best parts is that you can enter the Victoria Station directly from the hotel lobby without going outside. This was very convenient for accessing the Tube and grabbing a quick bite at the restaurants in the station. The location is also great because you are a minimum ten-​minute walk from Buckingham Palace, Big Ben, Westminster Abbey, Churchill War Rooms, and the Apollo Victoria Theatre. The room was great. It was larger than I expected and it was clean and well maintained. The staff was very helpful.

We had 2 rooms reserved here during our recent visit to London. It was very convenient and reasonably priced when booked through the AMEX travel site. What makes this hotel even more attractive is that it is centrally located in London and even has an entrance in the mall area of the Victoria Underground Station. This proved very convenient for our stay as we were in and out of the Underground several times a day. The staff from the check in clerk to the concierge were very helpful and accomodating as we were even allowed an early check in around 11am after a red eye flight from the US.
The rooms were recently renovated yet very small and on the tight side. This is to be expected of a London hotel and the historic nature of the building. On the other hand the bathrooms were very spacious and luxurious. They even had heated floors and spa like tubs and rainfall shower heads, which was a pleasant surprise.

Booked a tour to Stonehenge that leaves at 5:10 am from the Grosvenor hotel. Since it was so early and we are leaving directly from the tour to Scotland, we came to the hotel yesterday and asked if we could leave our bags while on the tour. They said yes, gladly, no problem. That was yesterday. Now, at 4:50 in the morning, they not only won’t let us leave out bags, we can’t even wait inside. And they were super rude about it. It’s ok if they get tired of tour people in their hotel, but they should have told us yesterday so we should have made other plans. Super jerks.

Classical style hotel centrally located in London.
Pros:
–Location is great with bus stops and the train station just outside
–Clean and professional bedrooms and lobby
–Staff is very helpful and polite
–afternoon tea
–Very quiet room A/​C
Cons:
–Surprisingly thin walls
–Room doors slam shut very loudly
–Underwhelming bathroom, was expecting fancy’ish rain shower but got a very ordinary one instead
The main reason for two stars is the slamming doors. I like to sleep until ~10am but I was repeatedly awoken from 630am — 11am by the maid service. They open the room door, flip the inside lock to the «locked» position, then allow the door to slam shut behind them which sounds like a bomb going off due to the overly powerful door hydraulics. Even when guests simply allow their door to close normally, I was surprised at how easily it was able to wake me; probably due to the thin walls.
The Cherry on top for me was one morning after being kept up by slamming doors, I was trying to sleep in when the fire alarm went off. I jumped out of bed, put my clothes on, raced down the hall only to find it was a test of the alarm. I was told a notice was placed in the elevator warning everyone… except I took the stairs because I was on the 2^nd floor. They should place a notice under our door for these things.
This hotel left me very sleepy.

Booked online and arrived with my husband from a late and long flight to a room with one twin bed. I didn’t even know a room with one twin bed existed. Complained and spoke to Supervisor named Said which said we had to pay additional for two twin bed room since that was all available. $ 200. When I said I didn’t feel I needed to pay more since I reserved online a single room for 2 ppl he insisted I was wrong and if I had a problem I can just leave to another hotel and lose money from original reservation. I was so upset I cried and he was very rude. Ended up paying the additional since I had no choice. The room was very small and the restroom was tiny. The rooms on west wing are a far walk from the lobby. While in London I saw a lot of better hotels with friendly staff. I wouldn’t recommend this hotel if you are unfamiliar with London since the staff will try to take advantage of you not having another alternative due to being from another country. If choosing between this and another hotel don’t make the same mistake I did. Also the hot water is not consistent in the middle of shower you will get freezing water. Don’t recommend this hotel. Go with another hotel you’ll regret going with this one.

This is only for the main restaurant. Had a lovely salad here — phenomenal chopped salad with added grilled shrimp. Sweet potato fries side a little soggy, but other than this a delightful, classy place for lunch that wasn’t outrageously expensive given the setting.

I stayed at the Grosvenor a few days for a business trip. The hotel lobby is quite nice with its chandelier, and the staff are pretty helpful.
The room I got was actually quite small. I’m from the States though so I probably have different hotel standards. There was enough room for a bed and a desk, and that was about it. Definitely no room for a small sofa at all. The bathroom was spacious but they had this annoying thing where the bathtub only had a partial glass door. The showerhead is straight down but there’s still some water splashback.
The hotel is also connected to the VIctoria train station. You don’t even have to go outside to get to the train station which was very convenient.

Love this hotel! Currently in London for the second time and there was no question in my mind where to stay. Beautiful hotel with relatively spacious rooms and in a perfect location. Attached to London’s Victoria Station with easy access to multiple tube lines which can take you all over London. About a 10 – 15 minute walk down Victoria Street to the river, Westminster Palace and Westminster Abbey. Also convenient to have Victoria Station nearby for late night snacks or purchases!
Hotel staff is always very helpful, helped us book a cab to Heathrow and printed out our boarding passes for us. Breakfast was included with our stay and was am enjoyable mix of the British classics.
The only downside is that I thought I may have been entitled to an upgrade as it was my second stay, but if anything I was put in a slightly smaller room. Didn’t complain as I want to spend my time exploring London rather than being in my hotel! Would definitely recommend this hotel especially for first time visitors due to its convenience!

I stayed in this hotel twice while in London. When you walk in to the hotel, you immediately are welcomed by the warm staff and the décor inside was quite classy. There’s a large chandelier with a beautiful staircase that leads you to one of their restaurants. It mixes old charm with new. You feel like a queen staying here. One of the perks with this hotel is that it is easily accessible to Victoria station. It’s literally downstairs and connected to the station. You don’t even need to go out if the weather is bad. The breakfast buffet was good and filling to help you last through the day while you are out sight seeing. They are accommodating in helping you book cabs and excursions. I thoroughly enjoy my stay here and will continue to stay here due you the location and how accommodating the staff is

You simply don’t find hotels this classy anymore, even in cities like London.
When you come into the lobby you see immediately that it’s preserved in the manner of the hotels of old. Elevators are not given pride of place, but a regal old staircase.
I had two experiences here, both different, but both illustrating just how well run this hotel is.
Experience #1: tea with a friend. I waited in the lobby before getting a cup of tea with my friend in the restaurant. It had a chinese theme and cuisine which I would have loved to have dived into had I not already had dinner plans.
What led to Experience #2 was that while I was waiting for my friend I left my iPad to charge in the lobby and completely forgot about it when I saw my friend.
In a panic, the next day, I called the hotel where I suspected it was and was told that yes, indeed, there was an iPad left in the lobby and that it was in the custody of security. Of course, it was Christmas Day and the tube wasn’t running and I was on the other side of town, Southwark, so I just decided to walk the 3 miles.
Experience #2: tea by myself. Once I got there and very happily signed the paperwork to claim my iPad, I made my way into the brasserie where… the staff were still prepping. The maitre’d, Mohammed, very kindly invited me into a lounge area where he said I could wait until service began. But I didn’t have to wait long — he ended up bringing me a selection of pastries and a pot of Earl Grey, and then proceeded to let me sit there and work on my laptop for FOUR HOURS undisturbed. I had just walked 3 miles and it was cold out. I wasn’t in any hurry and there was free wifi there. Never rushed me, never made me feel unwelcome, and when I finally did get up to leave he shook my hand on the way out.
You simply can’t buy class, and the Grosvenor has it in spades, even for those who aren’t their guests. Cheers, guys.

My latest stay at the Grosvenor was post the renovation. They managed to mix the old school charm of traditional architecture with modern elements quite successfully. It is a beautiful hotel and the staff is great. The location is perfect for seeing the sights, shopping, hitting a show, as well as great eats within walking distance and steps away from the trains.
When booking, ensure to check out the sizes of the rooms and the associated rates. I was surprised to understand that the rates were not always consistent amongst the group I was traveling with including room rates and upgrades.
Do your research and enjoy the stay!

Grand et bel hôtel rénové récemment dans un style classique, occupant carrément un morceau du pâté de maisons de la gare de Victoria, à quelques encablures de Buckingham Palace. C’est chic, c’est cher, c’est efficace, ça tourne bien… et ça fait faire une petite promenade inattendue si on se fait attribuer sa chambre dans la «Wing», autrement dit un bâtiment annexe, accolé au principal, mais auquel on n’accède que par un dédale de couloirs et 2 ascenseurs successifs ! (qu’il faut trouver en plus, car ce n’est pas toujours très bien indiqué, malgré la petite carte-​plan qu’on vous donne obligeamment à la réception)
Au cas où vous n’auriez pas couru assez à la recherché de votre chambre, il y a une salle de gym bien équipée au 7ième étage de la Wing.
Ma chambre était assez microscopique et assez biscornue, mais très propre et très bien équipée avec les petites attentions qui font plaisir: un fer et une table à repasser, une prise de courant à la continentale (très utile pour recharger son PC ou son téléphone lorsqu’on n’a pas pris la précaution de se munir des adaptateurs pour les prises UK), le sol chauffant dans la salle de bains…
Buffet de petit-​dèj généreux avec un personnel pléthorique et aux petits soins (quoique parfois un peu maladroit), mais quelques impasses curieuses: impossible de se faire griller une tranche de pain de mie par exemple (et qu’on né vienne pas me dire qu’on né grille pas ses toasts en Angleterre).
Pour résumer, ça né me viendrait pas à l’idée de séjourner là-​dedans pour un séjour perso, mais quand c’est votre futur employeur en face qui paye, c’est bien agréable de mener grand train !

Very nice hotel right in the heart of London!
When seeing The Grosvenor on the outside it strikes as this great majestic Victorian building. Inside it’s much the same; great lobby, stairs and halls.
The rooms are recently renovated and have this contemporary luxury feel to them. Not much different are the, small but suffice, gym and the bars and restaurants the hotel boasts.
But probably the best thing about this hotel is it’s location! Right on top (yes, actually on top) of London’s Victoria Station.
This means 1 minute access to thee underground lines and a whole lot of bus and train connections. The hotel even has a secret passageway right from the lobby into the station concours.
Great hotel for business but even better for leisure! All of London within reach!
Tip; Arrive at, or depart from Gatwick? Take the Gatwick-​Express to or from Victoria Station. Very luxurious train that will get you there in no time at all.
Tip 2 (yes, I’m feeling generous); Don’t fancy dinner at the hotel. Go to «About Thyme» at Wilton Road. Great little place with amazing staff and dito food!

My Company paid a ridiculous 500 Euro for one night in this Hotel. Double room No. 157 looked old, no view, very noise due to a/​c fans beside the windows. Outside on the corridor were noises like someone is dying in pain. No surprise

This hotel was pretty amazing. First time staying in London and I’m glad that we stayed there. It has a sweet location, connected to the Victoria train station which is like a mini mall. The hotel is huge, historic and absolutely beautiful. It feels like you are staying in a room in the wing on a mansion or something.
The Good: Location, Common Areas, Champagne Bar overlooking the train station for people watching, Comfortable room, price (on kayak), has free wifi in room, bathroom was nice, close to bars, restaurants, has a disco club across the street, easy to walk to Buckingham Palace, hotel staff service absolutely wonderful and very polite, the gym is stellar, room well decorated
Needs improvement: Wifi connection will drop you if you don’t use it continuously, the hot water in the room never got hot, it only got «warm» which really sucked because it was snowing that weekend, room is very tiny, confusing to get to your room if you stay in the far wings because on one elevator bank you’ll be on level 4 and the other bank of elevators you will be on level 5 or something confusing like that
I’d give it a go. Maybe the hot water issue was temporary, which for me was the primary dissatisfier. I’d stay again and maybe complain to them if the hot water wasn’t working again.

I popped into the lounge to kill time while waiting to go and see a client. (Ok, I realise that sounds highly dodgy… waiting to go and see a ‘client’ in a hotel… but it was all above board, honest!) Anyway, I needed to be somewhere for half an hour and thought this would do as well as anything else.
It’s a lovely hotel, the lounge is really nice and the service is perfect. The coffee was ok, and they had skimmed milk, so I was happy. I spent a very pleasant half an hour there listening to the bollocks that a small corporate team were spouting at each next to me.
Then the bill came… my own fault for not checking prices, but my two pretty small cappuccinos came to £10 including service at 12.5%. Even I think that’s excessive, but there wasn’t much I could do. Next time I will get one coffee and a tap water to last the 30 minutes!

I love this hotel. Historic, convenient to public transportation and world-​class shopping. Not much going on in terms of night life in the area, but if traveling for work… this is a fabulous option.
Tips:
— Good gym, bring your work out clothes!
— Be sure to ask for a non «wing-​room» if possible. Wing Rooms are a bit of an inconvenience to get to.

Great hotel!!!
Yes it does lack in pampering you, but it’s london and you don’t stay in the hotel much. They have everything you need and centrally located. We got an upgraded room with a huge tub and separate shower. The spooky holloway are a bit dark but nothing to be afraid off. The train station and bus stop can be loud but after a day of walking you will sleep right through it. Room service was fast, I only ordered ice since they don’t have a ice machine on the floor.
I love the décor inside the room with high sealing, modern furniture and comfortable bed. Best part is still the big bathroom in the upgraded corner room 436. We took the tube everyday and there is a passage to get to the tube through the hotel. This is convenient since the bus stop outside the hotel is very busy.
Next time I go to London I will stay in the same hotel.

If it’s your first time in London, this hotel is a great place to stay as it’s very convenient and centrally located to the main attractions, bus stops, and the subway (heck, Victoria Station is attached to the hotel). We were upgraded to a nice room on the top floor, which included a sofa, coffee table, an accent chair, small desk and a nice flat screen tv.
PROS: heating towel rack in the bathroom (we have to get one of these!!); double-​paned windows to silence the outside noise; waterfall shower head; nice interior décor; nice location; friendly and helpful staff as they gave nice tips to get around London.
CONS: no clock; failed wake up call attempts (2 nights in a row!)
If you forgot something at home, have the munchies, or need a coffee fix, there is a drug store, small Marks & Spencer grocery store and Starbucks along and around the corner from the hotel entrance.
We would definitely stay here again for the price we paid!

Ich fahre schon seit vielen Jahren nach London und habe auch schon einige Hotels durch. UNd ich kehre immer wieder dorthin zurück, weil es einfach toll dort ist. Ich war mittlerweile schon oft im Grosvenor uind im Laufe der Jahre hat sich einiges getan und seit letztes Jahr wird bzw ist es renoviert, was man dann auch in den Preisen merkt. Aber trotdzdem bietet es noch immer den typischen Stil und es ist einfach ein Erlebnis, wenn man nur in die Viktorianische Eingangshalle geht. Die Zimmer sind nun elegant eingerichtet und sehr sauber. Das Frühstück ist reichlich und man hat die Wahl zwischen typisch Englischem und Internationalen.
Der Service ist hervorragend und man fühlt sich wohl.
Die Lage des Hotels ist klasse, und wer sich auskennt, kann alles mit dem Bus erreichen. Der Buckingham ist in nur wenigen Gehminuten zu Fuß zu erreichen und auch der Greenpark.

Having visited the Grosvenor Brasserie for a meeting I must say I am very happy with the location.
Staff were quick and eager to please, room was comfortable and the noise was perfect for work related conversations (not so loud that you cannot hear nor so quiet that everyone and their brother was listening in on your conversation).
I look forward to coming here again soon.