Toni & Guy

I’m giving this salon a harsh review mainly in relation to the price of a blow dry, £42!!! I was desperate so I paid for it but think it’s far too much£££. Blow dry was ok but not exactly what I had asked for which I would expect for this price. Nice, clean salon, friendly staff but won’t be back. There are places on the Essex Road who only charge £17.

Ummm… can we say greedy manager? I went in there today to ask for my Mohawk to be faded out (shaved down) cause it grew out one centimeter. Literally they would just have to take an electric razor to my scalp and call it a day. There were 6 or 7 stylists standing at the reception desk staring at me and the management said it would be 51 pounds. Are they insane! You literally have no clients or customers and your stylists have nothing to do and a customer is telling you you’re overpriced especially cause I can get the same thing in the states for 5– 15 dollars with shampoo and style. I was willing to pay 20 pounds (30 dollars) but hell no to 51 pounds. No one in their right mind would especially with all of their bad reviews. Get your crap together and learn some common business sense. You can’t overprice for already a bad salon and the simplest hair trim ever!

Have visited here a few times now and have been really happy with the service and friendly staff. The salon is situated within 3 minutes from Angel station. £135 for colour and cut and a fabulous blow dry. Also while you wait they offer the best ever café latte! You can book a manicure or eyebrow shape if you let them know in advance and take care of all your beauty needs in one trip. Dont forget to ask for the lyalty card for extra benefits and discounts.

yikes… after reading the reviews I nearly didn’t even bother — but my fringe was in dire need of a trim. It was less like a cute face-​framing feature, and more like a nasty pile of straw-​like horse mane that I had to swat away at inopportune moments, i.e. always.
So I went in. And I gasped at the fact that a fringe trim was £10. But the situation was so bleak that I ended up paying and receiving a wonderful, quick and professional trim. Ten minutes and £10 later, I once again was sporting the cute face-​framing fringe that I’d missed ever so much.
Other than the outlandish £10 charge, this spot is a-​ok in my book.

I am so bummed that I didn’t check these reviews before I went there. I recently moved to the UK from the states and I was DESPERATE to find a nearby place with a good reputation to fix my roots. I had no other recommendations so people kept telling me that Ton and Guy was a reputable chain, and I found out that they gave a student discount so I was sold.
I am going to try and give the cliffs notes version of why I was disappointed with them. I brought in a picture of my old color, and even had my stylist in the states write out EXACTLY what she did. not only did the girl at T & G have no idea what she was talking about, but she completely bleached out my hair. it was so bad that it realy didn’t match the rest of my head. then the professional didn’t even put in the toner herself, she had the young assistant do it, and it wasn’t long enough, and i didn’t notice a problem until my hair was already half way done being blowdryed {by the slowest blow drying process i have ever had} so I had the original girl come back and THEN she would apply the toner herself, and then i would have to get it blow dryed all over again. leaving the entire process to take around 4 hours!!! and this happened both times i went! then by the third time I asked to skip the middle step and just have the original girl do it herself to begin with and she CHARGED ME FULL PRICE! I know it was stupid to go there 3 times after they kept screwing up, but I kept hoping they would get better if I just learned what to ask for, but they didn’t so I gave up! never again toni and guy, never again.

I have a friend who’s lived in London for almost all her adult life and she swore by Toni & Guy. She even went to the Toni & Guy salon in Houston while living there.
So when it came time to get my first haircut in London naturally I sought them out.
What a mistake!
Maybe things have changed in the last 5 years while I’ve been avoiding them. I made an appointment to get my haircut and colored. Then when I showed up they told me I couldn’t get my hair colored at that time. I could only get a test done on my arm to make sure I didn’t react negatively to the products they were using. I was a bit exasperated as they had not told me anything at the time I was making the appt, and surely they must know this is unusual. But all I got was attitude.
Excuse me?
Has anyone else had this happen to them at any other salon?
Number 1 — why didn’t they tell me this over the phone instead of waiting until I showed up for my appointment.
Number 2 — why would they use any products that would be bad for you.
No thanks. I don’t need a salon that’s rude and uses bad products to boot!