Diamond One

Following a bad experiance with Connect, I decided Diamond One would be the new firm to take me home from football, as one of the biggest taxi companies in Middleton since the merger of Diamond One, I had high expectations.
The driver came in, a way which no other drivers tend to do as that route always has heavy traffic on match days, he did ring me to say where he was when he was about 5 minutes late and I ended up having to walk up the road to find him, I finally got in the car 10 minutes after the proposed time of his arrival.
The phone company were very slow, I was at the Etihad when I rang the taxi but still it shouldn’t of taken that long to book a taxi, he kept asking which street when I told him the city stadium and what exact exit which was really annoying.
Due to the taxi drivers traffic getting to us, we ended up setting off in a ton of traffic, if he would of been just minutes earlier we would of flown home, but we got stuck in traffic near enough to my back garden and the taxi fair cost 50 percent more than the average price.
The taxi drivers reponce to me was simply laughable and a bit cocky he said «Sorry the traffic cost you more money» and laughed when we were stuck in it saying «This is costing you money», it wouldn’t of cost him ¹⁄₆ of what he charged us in petrol and he still charged us the full amount, I don’t understand why he couldn’t of give us a discount, he mentioned the overpricing and he said sorry but I laughed it off really as if he was sorry, he could of knocked me a good few pound off, after all taxi drivers have more flexibillity in their fares to be able to do this, he should of done a good will jesture instead of charging me so much more for something that isn’t my fault, they was no traffic at the time he was scheduled to arrive and by the time we got in the car, 10 minutes later, the traffic was miles down the road.
This disgrace with Diamond One is the main reason why I will not be choosing them for my taxi needs in the near future and they certainly deserve a downgrade to a single one star.