Domino’s Pizza

I am searching for a 0 star in vain right now.
This had been the sequence of events since 8pm this evening. My wife, who is a student at University of Oxford placed an order at 7.58 to be delivered to me.
I was at home, never received a call no doorbell rang and the pizza kept showing up as delivered. I thought maybe she picked it up.
When she returned around 11pm and found pizza not delivered, we started calling the store up — no one picked the call up — once, twice, thrice — on 4^th attempt someone reluctantly picked the call up — claimed to be the store manager and we were given different pieces of advises as follows
1. first we were told there was no phone number given with the order
2. then we were told the phone was going in voice message
when asked how on earth can they check that order as ‘delivered’ where they themselves are saying couldn’t get through the phone number we had more advises our way — we were even told that we should have contacted them 40 minutes to 1 hour of non-​delivery.
we had been a customer of Domino’s across three continents, but this by far the worst ever service we have ever received from any restaurant to eight countries I have so far been to.
Experience was so ghastly that it compelled me to write my first review on Unilocal,sadly, a very bad one at that.

One of the rudest experiences of my life. Ordered a large thin crust pizza for pick-​up. It was honestly the worst pizza I’ve ever had, and let me be clear that I regularly eat chain pizza. It’s not like I’m a pizza connoisseur. It was actually hard overcooked cheese on cardboard (supposed to be the thin crust), with almost no sauce. I ate maybe a third, thinking that maybe the next piece would have sauce — nobody ever wants to just throw out most of a pizza they just bought. Anyway, finally I decide that it’s so bad it warrants a complaint.
I call them up and describe the pizza, and the woman just keeps on repeating that that’s what a thin crust pizza is. I explain that I’ve ordered thin crust many times before, and it’s usually good — very different than this. Finally she says that she’ll make another with normal crust, but that next time I should «know what I order.» I am to bring the pizza back with me.
I get there, thinking it’s going to be a simple exchange. Nope. The guy handing me the new pizza opens up the old pizza on the counter, in front of other customers, turns to another employee and says, «Oh yeah, it’s cause he’s already eaten half.» So I get pretty angry, and point out that I was trying to find one normal piece on the entire pizza, and that every piece was terrible, and that I finally gave up. The manager comes over to see what’s going on, and then agrees with the guy and accusingly asks me why I had already eaten ¹⁄₃. I then get pretty angry and ask them if they really think I would come all the way back so that I could get ¹⁄₃ more pizza for free, if they really think I have nothing better to do with my time. They’re like yeah yeah, whatever, take your pizza. All in front of other, shocked customers.
Really can’t believe that actually just happened. Moral of the story — don’t order thin crust, and don’t complain unless you’re ready for them to get ugly. Or better yet, just go somewhere else.

Agree with Flick you need to watch the pricing and take advantage of any offers otherwise you’ll find the bill creeping up. Still they’re a fair price considering the size of pizza you get.

Dominoes pizza on Park End street is similar to other branches of the chain nationwide, which means you know exactly what you’re going to get. Not one for those seeking adventurous new tastes, but great if you love pizza, and especially the thick crust, heavy sort that Dominoes specialises in. There’s a good variety of toppings and crust fillings as well as a range of accompaniments like dips, drinks, wedges and puddings. The prices are surprisingly high, but they do some good offers, especially if you’re in a big group and can take advantage of buy one get one half price offers, or ‘any pizza, any size for £x’. These offers change, so it’s worth checking out in advance. I haven’t tried the home delivery service, but friends tell me it’s pretty reliable. I believe that if they don’t deliver within a certain time, you get it for free, so it’s a win-​win situation really.