Fame Diamonds

If there could be a lower rating i would have used it. Christmas present from Fame Diamonds, diamond, ring with matching pendant, wore it twice when the gem fell out of the ring and the white gold chain split in half! obviously extremely poor craftsmanship.
Instead of doing what ever it took to make it right and keep a customer happy they instead tried to sell me something else? Would not recommend this store

Michelle and Thai were extremely helpful in finding the perfect engagement ring for me. Excellent communication through the entire process and the custom ring I ended up with is stunning. My fiancé loves it! I would highly recommend them to all my friends! Thanks again!

I highly recommend this store, my experience at fame diamonds was out of this world. They’re honest, direct and only deal in high-​quality jewellery. They respected my initial budget, but also presented some options above it that didn’t break the bank. They have good selection in everything, They never pressured me into spending more, I love that they only sell high-​quality jewellery. I told them exactly what I wanted and they delivered, 100% Very very good customer service! I was very impressed, this place is the real deal. I’ve been to several stores and non impressed me as much as this place.

Took my dad shopping for diamond earrings. It is nice to walk in to a store and get acknowledged with energy and a smile from the staff. Guzal was cheery and very friendly, which makes our diamond shopping experience pleasant. I’ve looked online but it’s hard to tell the differences in the diamonds on a screen. It’s nice that these guys are local and family operated. I would come back and recommend my friends here.

Absolutely outstanding! Went here when I was looking for a diamond to renew my vows with my wife. Figured it was time for an upgrade now that it has been five years!
Wasn’t sure where to go, but knew another couple that had gone to Fame and was really happy with the results — so many choices in Metrotown so it was a bit daunting at first. Once I met with them and started the process I was pretty sure I made the right choice.
They spent tons of time going over the design, and making something for us that was perfect and exactly what we wanted. The price was exceptional and very affordable, especially given the about of care and service that went into it.
I will definitely be coming back next time I need to shop for some jewelry!

I came in looking for a anniversary gift for my long term girlfriend and she is absolutely in love with it. The staff guided me with their expertise of jewellery and recommendations for customization; it turned out just perfect. Highly recommended if you’re not sure what to get your loved ones!

My experience at Fame Diamonds was extraordinary. The reason for my visit was to look for a ring for my girlfriend. Instead of trying to «sell» me a ring as most jewellery stores do, they were exquisite when it came to understanding what I was looking for. In addition, were able to give me a good deal for great value.
I would not be surprised if I were to come here again when looking jewellery for my girlfriend, friends or even myself!

I came across this store while helping my brother pick out an engagement ring for his fiancé. We had looked around at many different places but Fame Diamonds really raised the bar when it came to customer service, price, and flexibility.
Being completely new to the ring-​buying scene, my brother and I appreciated Nancy’s patience and attention to detail when she was assisting us. She asked my brother all the right questions in order to pick out the perfect ring for my future sister in law. She was very friendly and not pushy at all like some of the other salespeople we had encountered at the bigger name stores.
In the end Nancy helped my brother pick out the most amazing ring for his fiancé. She loved it so much! Because of our great experience we have referred many of our friends there for engagement rings as well as gifts for that special someone.
Thanks for the amazing experience Fame Diamonds! I’ll be slipping your business card into my boyfriend’s wallet ;D

I looked all over Vancouver and Burnaby for a reliable goldsmith to resize my ring in platinum. Because of the special pattern on the ring it can be a tricky job and most places had recommended cutting a portion out, which would result in an patchy pattern. Price wasn’t a concern for me and I was simply searching for the best goldsmith to do the best job with my wedding band.
Last week, I was visiting Metro Town with my wife and stumbled upon Fame diamonds where I meet their goldsmith who suggested sizing the ring with pressure which was kind of innovative compare to the other goldsmith I visited. The end result was perfect! It looks flawless and everything was intact. Looks showroom new… But a quarter size smaller! Even all of the lettering on the back remained perfect. Service was done in an hour as well, which was a big plus. Many of the other stores I contacted before required minimum of a week of holding the ring.
I real admire their professionalism and Will definitely be back and recommend my family and friends.

Review for Arctic Canadian Diamond (owned by Fame Diamonds):
1) we paid for this company to provide both one 0.54 ct loose diamond and a 14k gold pendant setting; we were shown an EGL certificate for the loose diamond.
2) when we went to pick up the pendant, we made sure to ask to look at the laser inscription on the diamond which should be the same number as on the certificate.
3) the number was completely different and didn’t even have the EGL inscription. It had a maple leaf symbol so it technically should have been a canadian diamond.
4) they said they must have mixed up the certificate with someone else’s purchase. We did NOT take the diamond pendant and asked them to sort things out and call us.
5) we went online to check this maple leaf diamond’s number to see its specifications (colour, cut, clarity) – we could not find a match to this number at all. When we told the staff, they said this «almost never happens» and something about how it happened once before and eventually the number showed up online, blaming delays in the online registry.
6) when we said we want a refund, they told us that because of the high dollar amount ($ 2800), they are unable to process the visa refund.
7) we called Visa and were told that they have never heard of this problem before, and Visa has processed much higher amounts in refunds.
8) we went back to the store and they said it was something to do with their particular credit card machine. My husband finally called Visa in their presence and asked Visa to speak to the store staff. After Visa told my husband that it’s not something they have ever encountered before and started to tell my husband steps to handle disputes, the staff finally said that she was «going to try» to process the refund. Of course, it went through.
We are posting this experience to warn other potential customers.

I would like to stipulate, one thing never ever buy from this store — false advertising I bought a expensive 695 blue saphire necklace from here, the sales associate gave me 50 per cent off, I paid 380 in total– an expensive purchase — I work within jewellry I leave the store, the receipt tells me 14k pendent-​. I inspect properly when I get home– the pendent is 10k a outright lie, bait and switch the chain was silver 925 the saphire cracked — This was a almost 400 dollar purchase. NEVER EVER BUY FROM THIS STORE…

I always question stores who ALWAYS have 50% off sales. It means everything is jacked up so high that they can simply give you a «huge discount» whenever they want. It’s purely psychological but I guess it works on some people.
Anyways, I went in looking for a tungsten carbide wedding band for me and my fiancée.
My fiancée was willing to look at other rings and the whole time we were there, the woman kept saying, «Maybe you should get something that has some value.»
This is one of the RUDEST things I’ve heard from any retail employee in a very long time.
I should have responded with, «Maybe you should get a face transplant» but I didn’t. It’s one of those woulda-​coulda-​shoulda moments.
Insulting the customers is not the way to have a successful business.