Zara

I realized that you can’t have just one winter coat, and I was looking for another one to keep my current winter coat company during the summer months.
My buddy and I decided to hit up the mall here in Vancouver, and we were pleasantly surprised to find stuff at Zara on Boxer Day sale. I looked through their selection, and actually found many items that I liked. I am super picky with my clothing, and I can say that Zara usually has a lot of stuff I like. This store was no exception to that.
The downside to this experience was how packed it was. But that is not the store’s fault, so I’m not docking any stars for that.
I was split between two coats, the white coat with black lining, and the grey coat. Well, I decided on corporate grey, as my professional wardrobe is only growing and growing. The coat is long, and appropriate for both California and Vancouver winters.
The staff was super busy but helpful. The wait in line was somewhat long, but there were about a dozen people ahead of me in line when it came time to check out.
I’m glad to have nabbed a deal while visiting Canada. If you’re here, and like their style, check out this Zara store.

I only gave 1 because I couldn’t give no stars. They have a horrible policy. I bought a Xmas gift in November for my daughter and it didn’t fit her. I tried to exchange it after the 30 day policy (because Xmas fell after 30 days of purchase). I had original receipt, tags still on garment and paid regular price for product and they wouldn’t even exchange due to being over 30 days. That is horrible customer service. I will never shop at Zara ever. Who needs them.

Very disappointed! Service is terrible! Instead of providing a good service they think that people will still their cheap products! My wife was NOT ALLOWED to enter fitting area to see how the suit fits me or not. They think that we can still something. Will never buy anything there.

It’s almost like shopping in a hurricane zone. Piles of random clothes everywhere, including multiple piles on the floor. I normally shop in the morning, so it’s not like it’s a mess from just that day. Evidently they don’t even try to re-​organize before or after closing. Winners and Value Village are better organized, so it’s not like it’s a «you get what you pay for» situation. Staff treat customers like nuisances as well. I was in there yesterday and the blonde girl letting people into change rooms was BEYOND rude. She was condescending, and loudly chastised multiple women for not lining up «properly», and not re-​hanging the clothes «properly» after they’d tried them on. Excuse me, she’s the one getting PAID to do that. And the rest of the store looks like hell anyway, so who cares how WE re-​hang the clothes?! She started to get after me for not re-​hanging a dress properly and I said, «Well I found it half inside-​out, crumpled in a heap, on a table with mostly jeans, so I’m returning it neater than I found it, actually.» She said ok, and muttered something about how annoying it is when people don’t put things back properly. Major rule of working retail: do NOT complain to customers about how annoying customers are! Yeah, people are annoying sometimes… Welcome to the service industry, princess! Obviously customer service is not part of the job training.
I don’t think other Zara locations are like this. They’re neatly kept, and staff are either neutral or pleasant. I don’t know who the merchandizer is for the Metrotown location, but clearly they’re not doing their job. I don’t know how anyone from their upper management can walk into a place like that and think «Yeah, this is fine»

Terrible customer service and quality shoes! I bought a pair of studded flats from their website thinking I’d get a perfect and stunning pair like the one they photographed, but all I got was a complete mess. Studs were dented and covered in a brown glue, and the leather straps were cheap and not made well. They costed me $ 70 but look like $ 7, although they were discounted to $ 30 right after I bought them. I emailed Zara with a complaint of the quality and asked if I could get an exchange, return or difference. They replied asking for photos, so I sent them some. Then they told me that they’ll follow up and contact me with further information. Well, it has been way over a week and I’m completely unsatisfied and clueless to as what I’m going to do. On top of that, an employee from Zara told me that I’m basically stuck with the shoes and didn’t help me!

Heads up, if you want to return something to Zara, please be sure you return it ON TIME (well within 30 days). Zara is incredibly anal about their policy and there are absolutely no ands, ifs or buts. It doesn’t matter if the item is in pristine condition, price tag still intact along with itemized receipt. Zara refuses to compromise even if the purchase is one day late. Your other option is boycotting that retailer completely as well. Zara will not even offer an in-​store credit either, no joke. So buyer beware!!! I learned this the hard way.

I went in with my 6 month old son to check out the baby department and had some effective service from an employee there but when it came time to pay I was sent to the men’s department because there was no line. The employee there was amazing… she managed to complete an entire transaction without acknowledging, smiling, or looking at me once… it was so, so awkward. She actually seemed annoyed that I was there… spending money…
I told her to «have a nice day» as I was leaving and she stared at me like I was speaking French.
Definitely going back to shopping online.

Messy, messy, super messy. I am a pretty experienced Nordstrom Rack shopper so picking through racks and searching for «good finds» is nothing new to me but this store is just a disaster. Not a single wall looked like it hadn’t been yanked at by tons of people. I just cannot shop in a store that looks like it was hit by a tornado. They need to staff more people or something because it is a significantly large store and if it’s busy I guess the upkeep just isn’t happening. When you compare this location to the Robson location it’s like night and day. Awful shopping experience — I couldn’t even shop, just walked in — glanced around, felt overwhelmed and then walked out.

I went in today to pick up an online order and I want to thank the blonde female customer service rep and the Asian customer service rep (I think his name was Curtis?) in the men’s section for their attention even though the lineups were insanely long. Even though I had to wait 15 mins until someone came over and processed my online order, the staff seemed cool, collected and attentive even though it was chaos inside! I could tell how some people may find their customer service a bit offhandish but that’s solely because the store is insanely busy during sales. I would recommend to management that, if possible, to increase the number of staff on the floor. But nevertheless, thank you to the staff members — sorry I wasn’t able to confirm your names!

I shop online 99% of the time. I dread having to do anything with the staff at this store, even just calling the store to inquire about anything is worst than a root canal. Friendly customer service is not a requirement at this store and it starts with the management.

I do like the clothes at Zara and their quality isn’t too bad, but customer service is nonexistent. A consistent problem I’ve seen in many Zara stores is that their sale associates don’t smile or greet customers. They almost have a snobby attitude.
I was purchasing a top and the staff on cash was horrible. She didn’t smile, no «Hi», and she just didn’t talk to me at all. If you don’t like talking to customers, then don’t work in customer service or retail.

I’m not one to want a sales person harassing me when I go shopping. However, I’d like help when I ask. This store has THE WORST people working there. I think it’s a job requirement yo be unfriendly, rude and not smile. I love the cheap clothes they sell, but going there and having to see these unhappy looking people makes me NOT want to go in.
Today I returned three items I purchased. The cashier called the return employee to come to the front. I didn’t notice this employee, only someone standing to my right in my space pushy and doing other things. Until she asked me for my debt card did it dawn on me that she was an employee. Not a «hello», «hi» NOTHING! Then it took three people including her to pull the tag, put the sensor back on the clothing etc… no wonder all the other Unilocalers talk about unorganization and slowness of everything. Really? It takes that many people to return clothing I just purchased yesterday? I always see all these employees in the store (more employees then customers) and they all just seem to be running around like chickens with their heads cut off. There are a lot of people wanting and looking for jobs. If these employees are as unhappy as they look, they should find employment elsewhere and let the people that want to work work at Zara. It’s really too bad.

I love the fashion trends in the mens section, so unique and exclusive. They please my fashion needs and wants. A bite pricy, and unfortunately, it’s not backed up by good quality. They use really nice materials, however, it’s good to double check all seem lines. They tend to leave loose threads. Sizes are a usually very large, and they are always low on the smaller sizes. Staff seldom approach you and offer help, but if you ask them, they are rather helpful. I always make small talk to the cashier there. She was nice to talk to. I haven’t encountered any bad customer service experience so far, although I have heard many stories regarding their bad customer service.
A solid ⁴⁄₅

The Metrotown location at Zara isn’t my favourite. Everything is disorganized and it’s almost impossible to find your size since most of the sizes are always sold out. It’s chaotic, with lots of people milling around on any given day. There are always lineups at the change rooms, so it’s not that great if you’re pressed for time or if you’re not patient. I prefer the Richmond Centre location a lot more. The Richmond Zara is really organized, well stocked and the best part: usually no lineups. My advice: Go there, and skip the Metrotown one if you want to get some serious shopping done!

I’ve been a Zara patriot eversince God knows when but this location apparently does not have a very friendly customer service. Never bothered to call when my packaged arrived, I had to phone headquarters to get an update. With my recent purchase, I phoned and asked to see if they could check whether it’s ready for pick up but the associate just told me to phone the following week because it probably did not arrive as of yet. She didn’t even check. Ugh. But because I love the clothes here, I’d still go back lol

Great fashion, prices subjective and reasonable.
Like the layout along the wall for their jackets, suits, casual clothing.
Service is a bit of a challenge.
pretty good size until you look down at the woman’s, one can get lost there.
dressing rooms decent amount.

This is the closest Zara store to Seattle, WA. Well, to my knowledge at least. Normally when I visit other cities, I try to hit up a Zara since I love their merchandise.
Compared to other Zara stores I have visited (Miami, NYC, Los Angeles and Las Vegas) this one was very disorganized. I noticed a lot of the shoes on sale were missing a pair so it was frustrating to find a complete pair to try on. Clothes were also not neatly displayed and just thrown around. It was also a challenge to find help since it was hard to figure out who was an employee. The store was fairly crowded so that didn’t help either. In the end, I did manage to find a pair of heels I fell in love with and they were 50% off. =D
The next time I am visiting, I’ll probably visit the Zara on Robson instead.

Zara at Metrotown, by far, has the worst customer service one can ever imagine.
My sister bought 3 clothes on the boxing day and the sales failed to remove the security tag on one of the clothes for her. She went back to the store on Dec 28, 2012 to get the security tag removed.
The sale representative took her to the manager because my sister forgot to bring her receipt. Instead of waiting forever for the manager to finish talking on the phone, she decided to go home to get the receipt.
However, as she left the store, the security stopped her because of the beeping from her security tag (also happened when she went in the store, but no one cared). The security brought her to the manager and they simply took away the clothes without any explanation (and refused to provide any explanation), in front of all the customers in the store. When my sister offered to leave her name, they didn’t want her name and simply thought it’s unnecessary. The manager wouldn’t give the clothes back and the security just saying we can pull the camera to proof the clothes is not yours.
She got insulted in front of all the customers in the store and left the store crying, but no one in Zara could care less.
When she brought back her receipt after waiting in line for 30min, the supervisor, EDUARDO, apologized ONLY for not being aware of the situation. They even questioned her why she didn’t notice the security tag on the clothes on the boxing day. EDUARDO said «it’s common for the security tag to be left on the clothes after the transaction and there’s nothing wrong with it». EDUARDO also refused to provide the names of the manager and the security. When asked for an apology from the manager, EDUARDO told my sister it’s unnecessary and the manager was off work. The manager was still working when my brother and I went back to the store 30min later, trying to ask for an apology from the manager. The manager and the security simply just walked away from us, refused any contact. EDUARDO sent us away with the customer service email.
Zara makes good clothes, but it doesn’t justify the insulting manner. Very disappointed in the incident. We have filed a complaint to their customer service without any reply and now planning to send a complaint to BBB.
If you want to be insulted, Zara at Metrotown would be your go to place.

Good style, Great selection but, only if its on SALE !!!
so I usually buy mid-​summer and after Xmas.
Seems like the quality is getting better– I hope, I have bought
a few shirts/​tops and after some time they shrink, or the fabric
wears out, just like Le château-​thats why I dont shop at Le château no more.
And the jeans are too tight at Zara-​but shirts and suits are # 1.

Zara has good quality clothing considering its price point. People seem to think its expensive, but if you look at the type of clothes they make and the quality, its well worth it. I’d rather shop here than Mexx or Banana hands down. Zara also seem to keep up with the latest fashion, so if you’re a very stylish and fashionable individual you won’t be too disappointed with Zara.
As mentioned on the previous review, shopping here is soo easy. Not only is the store super clean and is easy to find sizes, you never get harassed my sales associates. But they are very helpful when you ask for help. Its not hard to find a sales associate either, cuz they’re always around holding clothes and tidying up the store… no wonder its soo clean in there.
I’m gonna reveal a huge secret here, but Zara only has 2 sales a year… and they’re big sales too. 1 in the summer around July and on Boxing day. Once items go on sale at Zara, the price has nowhere else to go back down. If you’re a real bargain shopper, you’ll wait till their very last markdown when the clothes are super cheap, thats if you aren’t picky with the styles that are left over.
Happy Shopping!