McDonald’s

I got a response from McDonalds and got a free meal.
Thank you for responding and listening.

Whatever happened to fast food. We are waiting 10 minutes for our oder. Whatever happened to fast food?

Universal food chain… i go here everytime im craving for french fries, this location is always a line up bec its inside a mall, usually young crew/​working students and friendly service. neat and clean buzzer constantly go around collecting trays and garbage plus cleaning and disinfecting table and chairs… wash room is always clean despite the volume of people using it… one of my favorite place to grab my comfort foods…

DH & I were here to use our free drink that we won in the monopoly game.
Is there still a time limit to sit here + does anyone enforce it ?
Saw a couple in a booth with their homework spread all over the table.
This is not a library or StarBucks… this is a FAST FOOD restaurant… eat & leave !

Worse McDs ever in all of greater Vancouver area and all because of one employee. Today her extreme rudeness warranted a call to finally complain about her after experiencing her total lack of customer service. I have never seen this (description here) elderly black woman who plants herself in front of the pop self serve station with a smile on her face. She treats everyone like a common criminal in fact I’m sure you get treated better at the Vancouver jail. What a blemish on the McDonalds name. After today I refuse it walk in there if I see her working it’s that uncomfortable. I intend to follow up with a email to head office as I told the store mgr I would today. Any other restaurant would fire her ass!!!

I don’t expect 5 star experience from McDonald’s, but I expect at least services that’s remotely close to other McDonald’s. The attitude from the counter was almost as if we’re trying to steal from them, like we’re doing something wrong by ordering.
What’s worse is that my mom’s group of friends (all women in 60’s) was having a great time getting together and enjoying a bit of ice cream. They wanted to take a picture, that’s when a McDonald’s service lady came and said «you’re not allowed to take pictures.». Say what? Nowadays, with the foodie craze, you’re not allowed to take a group photo inside a McDonald’s? When my mom asked why, she barked back «Security reasons» as if she was some sort of criminal.
Once again, nobody expects a 5 star experience from McDonald’s, but nobody should be treated as if they’re in a prison cafeteria. There’s a level of general human courtesy and McDonald’s in Metrotown fails big time.
My review is based on relativity between McDonald’s.
I have been to my share of McDonald’s in my life in many cities (love the McFlurries), and this is by far the worst customers I have ever experienced from a McDonald’s.

Service has really declined over the years. Not sure if my standards have just gone up or if it has just gotten worse over the years. The staff are not very cohesive in the way that they delegate duties here — the cashier moves through the line quickly, but the products are not dispersed at the same speed, so you end up waiting in a longer line for your actual order than the line to put in your order.

The service and food is like any other busy McDonalds, so don’t expect a Michelin 3-​star experience. The lines are insane. During any rush period, it looks like a Wal-​Mart on black Friday. It’s like a zoo, with the trainers behind the counter rushing around in a state of panic, trying their best to keep the lines moving and handing out correct orders. I guess by never really having an error with my orders, I should consider myself fortunate, though I have gotten sick from there a few times, as well as the rumours of rats in the back that I hear from friends… Generally I avoid the rushes, and can sit there with friends without being disturbed in the later hours of the night (it’s 24 hours). Anyways, McDonalds are McDonalds. So what you see is what you get~
DaSHAWN «Gwiyomi» Haynes-​Warren

I rarely write about Mcdonald’s, however, this one stands out from the pack and for not good reasons. I sometimes have a McCraving, especially during that time of month. My issue with this specific McD’s is the communication, or lack there of from those behind the til. It’s always busy, ridiculously busy and the inefficiency of the til staff doesn’t help. I can deal with the long line ups. What I can’t deal with is waiting an extra 5 — 10 minutes for them to correct my meal every time. When my cravings nag, this is it, otherwise I really wouldn’t come here. I get that is is one of the busiest location, F-​ups happen, however, for efficiency and communication, have people working who are fluent in both major city languages really helps.

Not surprising a fast-​food, QSR would be busy at teeny bopper Metrotown, right?
Don’t think I’ve ever seen a slow day here, always lineups. One of the nicer, newer ones.
Convenient for a quick bite before/​after a Silverycity movie upstairs.
It’s just absolute nuts in here, even I can’t sit here to use their free wifi lol

Even though this is one of the larger mall locations, it could definitely use more space. Today the place had lineups at all 4 tills spilling out the entrance.
After 10 minutes or so I finally made it to the front of the line. I wanted an ice cream, split into 2 cups (for my friend and I). As they were way too busy, something must’ve been lost in translation over the next few minutes, because I was handed 2 cones instead. Yay for free ice cream! Strangely enough, when I asked for a couple of sundae cups, the kid at the counter told me he wasn’t allowed to give them out.
As the place was completely full (no seats), we walked a few minutes and found a nice bench. Then I opened my bag to find my pies and. no napkins. Are you serious? Of course, the one time I don’t the napkins, I end up taking a spill with the ice cream. Just great.
Lastly, and I can’t figure out how this happened for the life of me, I got a mutant cone. Yes, mutant. My ice cream cone looked identical to my friend’s (see photos), but as I was eating the cone part, suddenly I bit into. paper. Huh? I ate around the area and found that it was the same paper that they use to wrap the cones (the part you hold). After a bit more munching, I realized that there was the base of a 2^nd cone inside the cone I was holding. You’d think that this would simply be a case of someone doubling up a cone by accident, but this couldn’t be it, as you’d obviously see it before you start eating it (there’d be 2 top parts as well). I’ve been thinking about it for the last few hours and it’s been boggling me even as I type. Strange happenings.
Anyways, as good as Mickey D’s is, I’m not sure if I’d come here too often. The crowd factor scares me enough.

«I think I’m going to get a cone, a cone in a cup.»
«What?! How can a cone be in the cup?»
«You know how some people want the soft serve ice cream like they do for a cone, except they don’t want a cone, they want it in a cup?»
«But that’s impossible, how can you get a cone in a cup?»
«Watch me.»
It was our turn in line to order, I stepped up to the cashier and said, «Hi, I’ll have one cone in a cup.»
The girl at the cashier simpered at me as my partner in crime continued to exclaim, «How???»
15 seconds later…
I got my cone in a cup (please see my profile picture as a reference).
Honestly, for a split second there, when the girl came back with my order I was pleasantly surprised. It was obvious that the girl has taken my order as literal as it can get.
I get the joy of enjoying the soft serve ice cream with the cone WITHOUT the sticky mess.
Awesome.
P. S. That insane expression I have there is the result of a mixture of my amusement with the outcome of my order AND showing my partner in crime that I was right. Not very flattering, but I must show my cone in a cup to the world!