Swiss Chalet

I ordered delivery. The rude driver who was late commented in a derogatory way towards my age to be funny. The food was cold, chicken was dry and rest was horrible. I was still hungry after. Not enough food for what you pay. The gravy tasted like dish water.

By far the worst restaurant my wife and I have ever been to, shamefully, multiple times because it is close to our home. Every time we have ordered pickup or delivery, there has been at least one huge, glaring error, always ripping us off. Tonight I was given a sandwich without lettuce, tomato, bacon, or ANY DRESSING OF ANY KIND. I got a piece of chicken between a bun instead of a chicken club. We will never be ordering or visiting this establishment again and would never recommend. Ever.

The new menu they launched a few months ago has a good mix of new offerings for everyone. We have enjoyed it and were surprised to see the improvement in taste and new offerings besides rotisserie chicken that they are most famous for.

We usually like Swiss Chalet, pretty good for what you pay for, but this locations service is BRUTAL!!! First, we waited 10 minutes for a table when the restaurant was only half full on a Friday night. Our server messed up all 4 orders on our table and had the excuse «I didn’t bring a pen with me hehe» well if you’re not going to remember what we order, you should grab a pen!!! Then we had our food on the table for another 10 minutes with no cutlery, we asked another server for cutlery and they came back to us saying «your server will get you some» like Whaaat??? Why didn’t you just quickly grab it? There was so much more but not even worth typing out. Sorry but if you expect a tip, or return customers you gotta get your stuff together! We’ll stick to the Mcleod location

This is the first Swiss Chalet I’ve seen that has a drive-​thru. They should really give up on it, as it doesn’t work. It’s usually fairly slow (which I get to a point, it’s not McDonalds so I know that it’ll take longer, but it reaches a point where the concept simply doesn’t fly) but our experience this past weekend was epic.
In 25 minutes of waiting at the window, the gent ringing us through gave us change, took the change away, and then gave it back again. I could see him running around the kitchen handling food after handling money at the till. When we finally got our food and made it home, we realized that both of our supplied meals were wrong.
We tried calling the restaurant/​delivery number, but gave up after ten minutes on hold. We packed everything up, brought it back to the restaurant, and requested a refund which we received. After everything, over an hour had passed since we placed our original order.
We ended up in Safeway instead, bought a $ 9 roast chicken and some salads for sides, an were at home eating within 15 minutes of leaving Swiss Chalet.
I really do enjoy Swiss Chalet normally, but it’s frustrating when you pay for something and the quality of service (can’t comment on the quality of food on this visit unfortunately) is completely lacking.

I like to hit up Swiss Chalet once in a while as its a nice alternative to something fairly quick that isn’t a burger. This location has a drive-​thru which is handy to pick up dinner on my way home from work. The food is always consistent though the customer service leaves something to be desired.
For an almost fast food establishment I really can’t complain about much.

Just doing some take out tonight. Hickory chicken flat bread and chicken wrap. Always fast take out and fresh.

I do enjoy Swiss Chalet. I know it is more of an eastern Canada thing, and a chain, but I like it. The chicken is tasty and served in many forms, the fries are delish and the dipping sauce is good. There is something for everyone on the menu and is good for people of all ages. It is nothing fancy, so it is a great spot when you want something easy but better than fast food. It also makes great take out and delivery.
The quarter chicken dinner is an old time favourite but I also love the chicken pot pie. For bigger appetites, there are some good rib and chicken combos too. They’ve also improved their appetizer menu.
Whether you are looking to take the family somewhere or grabbing a bite with your special someone, Swiss Chalet can be a great spot and relatively inexpensive.