Muse & Merchant

So thrilled! When great service is the exception not the norm Muse and Merchant shines!
Our salesperson was Shala McAllister. She was so personable and professional. The whole process was seamless. We found the dining room chairs that we were looking for, they were delivered in a timely fashion. The delivery people noticed our table was not centered and corrected it for us. Will not hesitate to shop here in the future and recommend to our friends.

I have been here twice in the past month or so. Both times I was greeted and assisted by Edyta. She is a lovely lady and the only person that has offered us help. I noticed a couple other workers there, not sure what their job is but they didn’t appear to help many customers. When Edyta wasn’t helping us she was running around assisting others. I have yet to purchase something but I am looking for the perfect couch. They seem to have a nice large selection of them from classic to modern looking. I would say that the prices are moderate maybe… definitely not cheap but not high end. I am sure I will be back.

If you want self service, this is your place. I walked around the store and no one greeted me until I passed by the cashier desk. Staff is not knowledgeable about products. I asked what kind of wood is used on the sofa leg, she couldn’t find it. I bought the sofa anyway and saw the description says it’s walnut. Working out a delivery date and time took 2 weeks. The salesperson said they could use an outside delivery company since the dates proposed didn’t work for me but then quickly pushed it’s own company delivery service. So I relented and settled for delivery in 2 weeks. She said someone would call me a few days in advance to tell me the time frame. No one ever called. So i called the shop and they could not give me a straight answer. She told me to call the warehouse. The guy there didn’t know the schedule for the next day!!! I was getting extremely frustrated. So i called the shop AGAIN!!! The lady said the warehouse is closed. Now I will have to call at 930a on delivery day hoping it has been scheduled. And waste my only day off stuck at home waiting. Service needs to be better. The prices are comparable but after this experience, I don’t think i’ll be back.

I bought two pillows and a canvas portrait for 466 $. Wasn’t the greatest deal nor did any of the employees want to give us any sales. Kind of disappointing in our eyes as we got an incentive from every store we’ve shopped at on United Blvd and lower mainland store.

Reasonable prices and very trendy styles. This store is apparently a sister company of ScanDesign and the two are located side by side. There are a lot of neat and unique pieces that would give your home some «pizzazz». We ended up buying a loveseat and chairs that would’ve cost hundreds more at other stores for lesser quality. Definitely worth checking out if you’re in the area.

This has to be my favorite furniture store in the area. Much of the furniture reminds me of a ‘Restoration Hardware’ look. Staff is friendly, yet not overbearing. I wish I had room in my place to buy all of the furniture.