ScanDesigns

We ordered a bed in early Aug. which we were told it will take 6 – 8 weeks for delivery, we were thinking between this bed and another floor model which we could get right away. The last call I had from store is promising for first week of Nov. which will be 13 weeks!!! nothing close to what they promised, and I am really disappointed with the customer service and wouldn’t recommend the store at all.

#30daysofyelp ⁹⁄₃₀
Scandesign is located on United Blvd in Coquitlam which I call the Furniture street. They have lots of warehouse sized furniture stores along this strip and definitely a good place to come if you are needing furniture.
We’ve been to Scandesign on few occasions for items/​furniture for our house. They have a huge showroom with stressfree lounge chairs, couches, bed frames and other furniture you may need around the house.
I am trying to get away from Ikea furniture and this place seems like a good alternative as some of the furniture are decently priced. But most of the items they carry are definitely on the higher end side but they seem like good quality so explains the pricing.
Their shipping seemed more reasonable compared to other furniture stores as it included delivery and assembly.

I purchased a sectional couch there in Sept ’09. Few months ago I noticed that it started fading from black to orangey-​rusty-​brown. I called Scandesigns and asked what they can do for me at this point. One of their guys came over to my place to take a look and basically told me that their warranty only covers a year and that there was nothing they could do at this point. He did admit «it was probably the dye in the fabric». OK so far. The conversation turned progressively unprofessional when all of a sudden he started blaming the fading on my cat (?). After I told him that I want to get rid of this couch he told me it still looked OK, and that I could probably put it on Craigslist and get some money for it.
Then he asked «what do you want us to do?» I said that I want some kind of retribution back. The only thing he offered was a discount (didn’t say what kind) on my next purchase. Next, when I told him that given the way I have been treated, I don’t want to buy anything there, he said that this is one of their lower prices pieces and that more expensive pieces are better quality.
I am not going to add any more detail at this point, but it is clear to me that this place is after one purchase, and once you paid them, they don’t care what happens to you next. Ironically, none of the couches I have ever had faded. My last couch from .gasp IKEA, didn’t fade after 5 years in direct sunlight!
They also basically told me that I bought their cheap junk and so bad so sad. By the way the couch cost me $ 1500, while not top price, it is hardly cheap.
Bottom line, if you do like their stuff, research the manufacturer prior to purchasing, because once you made the purchase and something goes wrong, you are on your own and out of money you just spent.
From the company’s response below it is evident that they must think that if they repeat something several times, it will make it true. If your couch changes color after a year and a half and the company you bought that from is not willing to do anything for you, it means that the company does NOT stand behind their product. Plain and simple. Their actions speak for themselves.
ADDED on July 2015
After our move the sectional broke into two pieces, still usable though BUT it has revealed itself to not have the hardwood frame like we were originally told!!! It’s very heavy dense MDF. Shame on the store for misleading the customers!

There are a lot of furniture stores in this neighbourhood, but Scandesigns stands out not only for the clean, simple look of its furniture, but also the service. First, because there are no salespeople stalking you through the showroom as you look around. The showroom itself is spacious and airy, unlike the typical crammed-​to-​the-​rafters furniture stores we also visited in the vicinity. And second, if you do ask for help, they’re very professional and friendly. Even if they don’t exactly work there — Scandesigns shares a space with Couch Potato and Martha Stewart for Scandesigns and each has different staff. But when we asked someone at the Couch Potato desk (it’s closest to the front entrance) about a bed we liked in the Scandesigns showroom, she told us she didn’t work for them and then personally took us over to someone who did.
They carry furniture at a range of price points, so it’s comfortable for those taking their baby steps into the world of real furniture for grown-​ups as well as those who are looking for a taste of high-​end, modern pieces. And what really sold me was the fact that delivery AND assembly was $ 65. I do live relatively close by, but the other big-​name Scandinavian place across the road charges $ 69 for delivery for stuff I’d have to then have to assemble myself.
A week later as arranged, their big truck rolled up to my building with my new bed, and in about a half hour, two strapping lads had neatly assembled it. And I couldn’t be happier to finally have a big beautiful bed that DOESN’T have stupid stapled-​together pine slats that cave in the second you roll over wrong.
Scandesigns is definitely a cut above that other Scandinavian furniture store.