Protouch Auto Spa

Not even worth a star. Where
To start! Appointment was booked 6 months from the day I called… Does that set the tone for this review?! Day arrives drop car, says to pick up b/​w 5 – 5:30pm. They call to tell me car is finished at 3:30pm. I finish up work and head to shop. 5:30pm shop locked up tight with my car inside. No phone call nothing. Saturday night. F-​ers! I leave a much too explosive message and return in morning to find some guy who with a totally clueless look in his eyes says he has no idea what is going on. I tell him again I’m here to pick up car… What car? He asks. The only car in your shop, I say… All doors are wide open… I ask if they have been that way all night. He says yes. I sigh.
Car. Is. Dead. He boosts it reluctantly off his car. I then ask for a few touch ups that he gladly obliges. I drive away. Angry. Notice the terrible job as I sit in my driveway. Will NEVER return or recommend. Should have tea reviews before going! HA! Darn Groupon.

Even after reading the poor reviews, I was naïve and thought I’d give them a shot. In a nut shell, can’t get a hold of anyone, poor customer service, been rebooked 2 times as no one opens the stores even though they claim they are opened 7 days a week from 10am to whenever, voicemail is always full. Don’t waste your time with this place.

These guys used to do a very good job in detailing. There has always been something a little shady about their operations though. We recently had an appointment booked in advance and when we showed up there was no sign of anyone cleaning cars just a women who ran and hid in the back room when she saw us. This place has has moved locations 3 times in the last couple of years. I would avoid like the plague if you don’t want to waste a couple hours like we did.

Really! Had my appointment booked over a month ago and show up to only find no one is here and they never bothered to call me. I live in the south side and had to drive all over to the west. God forbid a business call you if they are not going to be here. Never ever use this company at all!!!

i had some of the same problems that other reviewers had… i was told to drop my vehicle off at 10am, no one was there. someone eventually showed up at 11. i waited with two other people till someone showed up. i was told the van would b ready by 2, no call to say it was ready, i stopped by at 4 to pick it up and it was still parked in the same exact spot where i had left it and it was still dirty, they told me they didnt have enough time to clean it. maybe cause they were an hour behind from the late start to the day… i took it home and tried to rebook and was told there was a five month wait (they only have so many appts available for dealfind voucher users per month) this was an older voucher i was trying to use, at the time this all happened there was another dealfind promo running. i told them maybe they should stop selling vouchers and honor the ones that were outstanding in a timely fashion. i held onto the voucher for a couple of years (the old ones did not have expiry dates) and decided to call them in april to use it. at first they told me they would not honor it cause even though it didnt expire they would be in their new location by the next available appointment date (four months away) and therefore the voucher was void!!! after going back and forth with the person on the phone they eventually said they would honor it… i was finally able to use it yesterday. i picked it up quite late and it was dark so i couldnt see if my van was properly cleaned. the one thing i did notice was that my windshield was really streaky and the drive home was challenging to say the least. they also did not clean the inside of the windshield above the rear view mirror. as far as the rest of the van is concerned i didnt have a chance to look yet (drove the car to work this am when it was still dark) fingers crossed that the rest of the van is good. i get the feeling that judging by the reviews the bad service/​poor workmanship might go hand in hand with the use of the vouchers… so dont buy the vouchers i guess!

First of all I was given as a present $ 400 in gift cards to be used at Protouch Auto Spa this place was chosen based on the positive reviews from others. Anyways before I parked my car for the winter I scheduled it in for a full «Prestige Package» as there was dried dirt, mud debris from a couple trips over the summer and I wanted it to look it best for when I got it out in the spring. So I was told it would take nearly two full days to clean so I dropped it off in the morning and merely 3 hours later was done. Excellent. So then I went to pick it up, and from far away it looked great. Then I got in the inside and there was still sticker glue from a parking pass over the summer, I asked about it and because it was end of the day wouldn’t be ready until tomorrow, due to my haste I said it was fine and drove my vehicle home to be parked for the next 6 months. 6 months later I get in my car and there are soap marks and streaks all over my car on the inside and outside where soap was left on the fabric and leather. I lifted up the floor mats and underneath was rocks and dirt. I was displeased and sent an Email, to the business, no one responded. Two weeks later I am putting a box in my back seat and there are gouges on the inside of my doors from who knows what. I then look at the roof and there are still dirt stains everywhere, there are shards of grass everywhere. At this point I am furious I email and call them once more and the email falls on deaf ears. The phone call was some employee who said they would pass on my message and nothing was done. I called again a week later and talked to «management» the phone was hung up on me.
This is the shoddiest auto detailing company I have ever used, Bubbles does a job 10 times better for 10 times cheaper. I would not recommend this business to an enemy of mine even. Anyways I will gladly change my review once I finally get some customer service.

My husband purchased a The Elite Pro Touch Auto Spa package for me for Christmas 2013. The coupon was to expire July ¹⁄₁₄ however they could not for me in before July ²⁴⁄₁₄. Though the Groupon coupon was honoured the entire experience was horrible!!! Firstly I waited 5 hours for my car to be cleaned … When I got it back, the front bumper and plate still had bug residue. Mirrors and windows were streaky, was cleaned between seats, trunk was not cleaned, convertible top not cleaned, gearshift panel not cleaned, inside doors not cleaned, not cleaned behind sun visors. To top it off, my dash is scratched and whomever was cleaning the car, slid onto my passenger seat leaving damp dirty skids on my seats … Now I need to find someone to clean the seats.
I did complain to «someone» about the shoddy work. I was told to rebook another appointment and they would redo the car, however, if they couldn’t do it right the first time I don’t feel confident that the second time would be any better.
I definitely would not recommend Pro Touch Auto Spa to anyone!!!

The worst! I got a voucher to go here for the elite package and wow did their customer service lack so much! I could go on and on about how bad the customer service side of things went here but I will try and be quick:
–nobody answered the phones the morning of my appointment (it was scheduled from 12 – 3) but I wanted to drop it off earlier, their voicemail says they’re open 10 – 5 and we even drove therte early (10:45) and noone was there
–when they finally returned my call they said their secretary didn’t show up, thus phones weren’t answered, he said he forgot to put a sign up on the door stating the were around back
–he changed my pick up time to 4 pm (should have been 3)
–nobody called me to say it was done, so I headed over from north edmonton at 4:15, they FINALLY called me back when i was a minute away and said they worked on a truck before my car for over 5 hours so they needed to have my car until 7 (no way!)
–i came to the shop and they had just started my car, i said i NEED you to finish this all by 6 pm, rush if you need to but you cant have my car any longer
–i showed up at 6 and my car was done, the one guy who was working his butt off did apologize and said they usually do a better job but he had to hurry, i still tipped him
–the guy handling the phone calls with me was apologetic, but not in a great way, they wasted so much of my time and i left with such a bad taste in my mouth from the way they handled my time.
Lets get to the actual detailing: it was pretty good, I don’t have too many complaints as I was the one who told them to rush (but it was their fault also because they had my car way longer than I was told in the first place) a few spots weren’t as clean as they should have been. They shampooed my mats and left them in the trunk stacked on eachother so that the rest of my car could dry before putting them back in their spots, this created a smell comparable to a dirty/​sweaty towel, it took a couple days for the smell to go away.
It was my first time getting my car detailed and I’m glad i used a voucher for this service and not full price, I won’t be back.

Brought my $ 80k truck in for a detailing. The guy who drove it in to the shop scraped the side of it! Needless to say I wasn’t very happy at all about it! But the nice young lady who works there seemed to really do what she could to put us at ease. She reassured me the repair would be done and even offered us a free detailing. She even wrote me a letter of responsibility. Although it is always difficult to reach the shop by phone, (you’ll never get a call back so don’t bother with a message) I reached the manager via email. After a week of trying to get the work paid for I was livid! It seemed like I was getting the runaround. Finally I went in to the shop demanded payment and he gave me a cheque that the bank teller wouldn’t cash! NSF. I went back immediately and caused a near riot and he came back within 30 minutes with cash. So with all honesty the cleaning was done well, after I asked for some touch ups (which they did immediately and professionally). They young lady they have managing during the day is an amazingly hard worker with a good sense of customer service. But the hassle I got after the shop damaged my shop will dissuade me from ever coming back. Accidents happen, I know, but when they do they should be solved quickly.

Pro Touch Auto Spa redeemed themselves by responding to my Review on their Facebook page in-​regards to the Groupon ordeal.
They honored Our Groupon after all!
Good work Team :)
Thank You!