Richard’s Pub

Nice neighbourhood pub in north Edmonton. Good size with 7 large tv screens. Eclectic setup with the seating, booths intermixed with counters and couches. Has 2 bar counters. Two pool tables. Mixed age crowd more blue collar casual. Good stage lighting. Pizza is very good. Happy hour prices quite reasonable. Music jam on Saturday and happy hour until 8pm. They have wifi too. I’m surprised how big it is for a neighbourhood pub. Two thumbs up. They seem to have a lot of music.

I am not sure what has happened with this place since my last review but it seemed like the service really went downhill today. We came in around 2 o clock and the waitress standing at the bar appeared to be having a conversation with two of her regulars about another girl who worked there who she was having problems with. Her eyes wandered over to me and my boyfriend but she didn’t acknowledge us let alone grab any menus until her conversation was done.
Once we sat down and got our menu’s I quickly decided on the wings as it is one of their more acclaimed menu items and with excellent reason as they are reasonably priced. incredibly flavorful, and very meaty. I had been hoping to order 6 teriyaki and 6 sweet and spicy chili but was informed they can only be ordered in orders of at least 10 per flavor. I take no issue with restaurant policies and am more then happy to conform to whatever the norm is without asking for special substitutions or exceptions but the big problem in this case is that NOWHERE on that menu does it state they must be ordered in units of 10. In my opinion you just set your staff up for unnecessary hassle when you make up policies that are not clearly displayed in your menu.
After getting our food we didn’t see much of the waitress after that. She did come when my boyfriend had finished and I was a few bites from done and begrudgingly offered drink refills. I asked about the dessert menu and she just seemed to get annoyed and proceeded to list off what she could remember from the menu versus actually going and getting the menu again so we could see for ourselves what was on it.
We went with the cinnamon sticks which was deep fried churros and ice cream in a tortilla bowl… that’s right you read that correctly… our dessert came in a tortilla bowl. Not only that but the tortilla bowl was very stale and the churro’s were overdone and tasted like they had absorbed some of the staleness and bad flavor from the tortilla bowl. It was really odd to receive such a bad dessert since our lunches were both absolutely delicious.
The cherry on top of this dining experience had to be watching this girl over serve one of her customers at the bar. The older lady looked ill, had problems forming sentences, and was getting loud towards the end of the meal but apparently all of that did not justify cutting her off and she was still able to sit there and drink.
Honestly I can write off one bad dessert as I know sometimes cooks get busy and without proper help can be tempted to cut corners or make honest mistakes but this waitress was atrocious. I will not write Richards off entirely without one more visit but if we were to come in again and see the same waitress standing there we would turn right around and walk back out the door. There is nothing more unprofessional then back talking your co workers to your patrons and over serving intoxicated patrons at the bar.