Staples Edmonton North

I’m sad to say I worked for this company before. Not a single staff member approached me until I was about to go. The staff person then attempted to help. Unfortunately he wasn’t aware of current products or store policy. I decided to shop elsewhere

Have you ever experienced Staples therapy? As a student, I used to just wander the isles of this particular store after a final example and literally get lost in a land of useless computer accessories. Just for old times sake I pop by here to go into wander mode and turn off my brain. I know I can buy things for cheaper online, but sometimes you want something immediately.
This trip I need to purchase a financial calculator. Only three models are certified for use for my needs and this location has two of them. I bought the Texas Instrument BAII plus which was a pricey 46 $. It isn’t the cheapest price for the calculator, but I don’t feel like waiting a week for shipping or lining up in those Walmart lines of death to save a few bucks. I prefer to be In and out like a robbery with time to scour the store for useless computer accessories. That’s how I roll!
Lots of generic office stuff, average service, slightly higher prices, get your product immediately. A-​OK!

I returned to this location at my own peril and once again I had terrible service. I asked a guy named Joshua to help me find some label tape for my label maker. He didn’t even attempt to look for it before falsely claiming that they do not carry it. I told him they must seeing as I bought the label maker and extra tape there before. He wandered around aimlessly and instead of asking a possibly more knowledgable associate (though not likely at this location) he came back and said they didn’t have any in stock. I was fed up with watching him fumble around and wasting my time so I walked over to computers and asked someone there. What a surprise they carried the label tape! I didn’t really want to spend my money there at this point but I needed the labels. Joshua saw me walking around with the label tape later and didn’t even come apologize for his mistake, he awkwardly avoided me. When I got to the check out a lady redirected me to another till for «faster service». Wasn’t really faster when another associate let someone skip ahead of me even though we were told we could be served first. Location needs to get its act together, especially during back to school. They will miss out on a lot of sales during their busy time if they don’t smarten up and help customers find what they need.

I came in tonight to do some copying, and I must say, the service was very good and my needs in copying were met. I used their on-​line service as well. I would have given them a 5* but when I called to get some info prior to coming in I was put on hold for about 5 minutes, that’s ok though, because when I came in they were truly busy.