Aroma Espresso Bar

I will not be revisiting this Aroma location again leaving quite upset last week with my second visit.
We came on a Saturday morning with my family and my baby. Ordered 4 iced coffees, 2 of which I requested to be decaf. Got the 2 regular ones in about 7 minutes… then another 15 minutes went by they told me their machine was broken and couldn’t make my decaf and cashier asked if I wanted something else instead. I excused myself for a minute to walk back to my mom to see if there was anything else she could drink. Then called me saying the machine was fixed and I was delighted. Literally 20 minutes went by and the barista tells me that the machine was still broken.
So they gave me a refund in cash although I paid with credit card, whatever because at this point I was so annoyed I didn’t give too hoot about another thing.
Another reason for 1 star was a man came in asking if they had garbage to be collected and the barista went back into their kitchen to collect the bag of garbage, tied the garbage bag and took it out to give it to the man and proceeded back to making drinks for customers without washing his hands. This was pure disgust. Goodbye to this Aroma location because I will never pay another visit.

This place deserves way more than the 1 ½ stars it has. Fortunately, I haven’t received poor service like the previous reviewers, and so I can give an objective analysis/​opinion on this place.
The layout of this place is pretty good. It has a variety of different seating options — single booths, high tables, circular tables, single tables, etc. I like the «get-​shit-​done» type of vibe from this café — it’s not filled with plush sofas and wooden chairs like a traditional café.
The food/​drinks are pretty good imo — I’ve had: Food — egg salad, philly cheesesteak sandwiches; Drinks — Coffee, Iced Chocolate, Earl Grey Tea. They’ve all tasted pretty good, but are on the more expensive side — a full meal probably costs ~$ 11.00.
The service from my experience has been pretty good. They often take your name and call you when your food/​drink is ready. They’re all pretty friendly and service is good overall; no complaints.
I truly think that this place deserves moar stars. They offer a variety of foods and drinks, the atmosphere is good for work, and the service is pretty standard.
Bonus: They give you a little chocolate whenever you order an item and they have a large dispenser filled with lemon water.

I went in after a work department lunch to grab 3 coffees including one medium black coffee, one medium americano and one small cappucino with skim milk. The cashier was extremely nice but the barista was terrible. He advised the cashier that she hadn’t charged me for one of the coffees. She confirmed she did but he insisted that she had not. So I gave my card back so they could charge me for the third coffee without a problem. Once she charged me again, she looked at the receipt and realized she had indeed charged me already for the coffee. The barista then told her he would take care of reimbursing me. He started taking out change and I told him I had paid by card and should therefore be reimbursed by card. He said «no I can’t reimburse you by card». I let it go and took the change.
He then took 20 minutes to make the two specialty coffees even though there was absolutely no one ahead of me. He kept referring back to the receipt where the drinks were written to check what the order was. However, when he was done the first drink he called out was «one small latte». I told him I had actually ordered a CAPPUCINO to which all he said was «well it’s the same thing anyway». I found this extremely rude, not to mention that it is absolutely not the same beverage. He also never offered to make the correct drink that I ASKED for. He just told me it was the same drink and pushed it towards me to take it. My boss who had pulled the car around actually came into the restaurant to see if everything was okay because it took about 25 minutes all in all for this whole ordeal. I didn’t have time to go back and forth and ask for a Cappucino but this should have been offered as soon as he realized he made a mistake. I didn’t ask for a latte, so the correct drink should be made and given to me. Maybe even an apology would have helped. Awful.

Huge room for improvement both on drink quality and service.
Having another Aroma Espresso Bar in Markham is definitely exciting. Being relatively new, there were so many things went wrong during my visit.
I have been to quite a few Aroma in GTA and pretty familiar with the menu and set up. So I was quite disappointed with this location.
I ordered a London Fog to stay. The cashier did not take my name, I guess since the café was not busy. So while I patiently waited for my drink to be ready, and after 10 minute I went to the counter to check. Apparently, it was sitting on the counter and no one even bother to let me know.
Nothing was provided to stir my drink. When I asked at the front, the barista held me a long plastic spoon. Huh?
People here were all busy greeting their friends when they walked in. I feel just so unwelcome as a paying customer.