Chatime

I ordered a Mango Twist which was a special Unilocal drink offered during the June 2016 Order The Unilocal Event. The server confirmed that this drink had no extra sugar. The drink turned out to have the right level of sweetness. It was a refreshing, cold juice for the summer. The services was adequate.
The facility is pretty and new. The vibe is young.

Was there yesterday for a grass jelly milk tea fix. I personally think that the Warden Steeles location has better milk tea (maybe different additives?). Line up to the cashier took about 5 minutes. Another 3 – 4 minutes for the drink to be made. This location is closer for me, but I would personally go back to Warden and Steeles just to get their milk tea.

Thought I’d give this location another shot since I was passing through the area on my way home. Made a mistake and should’ve just gone to the Gibson location as usual smh.
Waited about 15min in line with only 2−3other drinks ahead of me, yet they seemed to be fully staffed with 4 people behind the counter this time vs my previous experience. But for some reason only ONE person was making drinks and one other was the cashier! The other two were doing other errands while a line was forming due to the slow service!
Best part was when I noticed my drink didn’t have any tapioca in it (partially my fault since I apparently called for the wrong drink — other locations have always said the drink has it & confirmed I wanted it though.), I asked the cashier kindly if she could add some tapioca, which she complied with politely. Thought she’d ask the «tea-​rista» to remake the drink but the said «tea-​rista» must’ve mumbled something along the lines of «I’m not remaking it, just put whatever tapioca you can fit into the cup»… Which ended up being like 15pieces. Geeze.
This location has A LOT to learn from other branches!

Decent franchise that offers decent drinks.
The problem is like others have stated. The service sucks so bad and is a joke.
Would never go back to Chatime since this branch has left an incredible bad taste of service in my mouth that I will never forget.
Like others have stated, incredibly slow and rude staff. Most of them were just talking and not doing their jobs. We had one snack order and we had about 5 people before us and 5 people after us that got their orders and left.
When we finally had enough and asked
For our order, the girl rudely asked what was our number and didn’t even apologize for the long wait.
Chatime, you really need to watch who you hire and if you don’t care, the least you can do is train them properly for customer service. They are giving your franchise a bad rep.
Horrible.
Would not come back ever again.

Some of the staff members I have encountered can be pretty rude. Service is hit and miss. Roasted milk tea and a convenient pre-​movie location are the only reasons bringing me back.

I come back here so often. I’m actually embarrassed by my amount of check in’s and how many chatimes I am the duchess of. my friends and I are here all the time because of the easy underground parking lot and the overall aesthetic of the place. I also come by myself at least once a week because I have a crazy chatime addiction.
I just wanted to update this review and thank goodness all chatime workers wear name tags now (honestly I kind of think it’s because of me and my huge blowup with chatime richmond hill) but every time I come here and Olivia is working the cash, she always has such a bad attitude. She seems like she wants to go home (and trust me, I know we all do, especially working in the customer service sector), but don’t act like it. No matter what time of the day it is, I’ve never seen her smile. She’s never uttered a ‘thank you’ and her tone is just unpleasing. Yesterday night, my friends and I were ordering and tapped a different vicinity card twice and she looked up and said in a rude monotone «can you stop. ok.» … LOL, at one point, I give her props for the amount of confidence she has to be able to say that out loud to a customer, (hell, how many times have I thought that in my head when working the front desk) but on the other hand, it’s pretty downright rude. I get that it’s 11pm and you probably just served all of markham delicious bubbletea after their viewing of captain america, but DAMN OLIVIA. YOU NEED TO TAKE IT DOWN A THOUSAND NOTCHES.
Oh, and the lines are longer than the Nile river.
But let’s be honest, I’ll probably be back.

USELESS. ABSOLUTELY USELESS.
Ok, I don’t write a lot of strongly worded reviews, but holy shit, the two girls that work here are the most inefficient, infuriating, millenial stereotypes I have ever met.
I know that you have to wait a long time after a movie at this particular Chatime (I waited 45 mins. At some point, I should’ve just counted it as a sunk cost and moved on to save myself this headache I have right now). I know that sometimes, technology is a bitch and the card machine will break. No, that’s all not included in this low rating.
What I do include are the 2 (of 3) employees that are doing shit jobs. I think one of them was named Kate (blonde Asian) and the other was Maggie (black hair ponytail Asian). Is inefficiency and rudeness part of the Chatime training manual or was that just a bonus for all the customers?
First of all, the machine is broken. Fine. But it’s not like you guys can fix it anyway, you bimbos. Stop pretending. And also, if you’re going to pretend, at least put on a serious face instead of giggling around. From the time I was close to the counter to the time I was actually at it was an absolute test of my patience and sanity.
1) One customer in front of me had no cash. That’s ok, shit happens. Ladies at the counter, serve someone else instead of SITTING THERE GIGGLING, waiting for the customer’s backup cash to arrive. There’s an HOUR LONG LINE WAITING.
2) Another customer in front of me had cash in hand to avoid such nonsense. The girls at the counter were STILL fiddling with the stupid broken machine. Just get the order in!
3) Finally, it’s my turn. They didn’t even LOOK at me for 2 minutes. I finally speak up and ask «is the machine broken?» They say yes, and go back to ignoring me for the machine and each other. Finally, after another 3 minutes, the black haired one looks up and says «Ya, so what’s your order?» Leave your rudeness at the door, little girl. No wonder your tip cup is empty.
4) My bubble tea is FINALLY made. It’s just sitting in the machine that puts the plastic cover on. 5 mins later, the cashier girls are still fooling around. They literally just had to turn around. It got to the point where the one employee that was actually making the bubble tea (the only person actually DOING THEIR JOB) saw that we were getting impatient and tried to get her coworkers’ attention. After that failed because they were giggling too hard or some shit, she got it for us herself.
I don’t have anything against young people in service. I’m relatively young myself and I’ve worked in the service industry. But THIS is why other generations think millenials are lazy and incompetent! Chatime, your drinks are fucking delicious but train your staff properly. The service at this branch is a joke, and not in a «what a funny story I can tell my friends later» kind of way. More of a «rant to my friends what an awful place this is» kind of way.
(13÷100)

not sure why it says they open at 4pm? they open at 12pm

This Chatime is located inside the Cineplex building in Downtown Markham. From my visit here, I would have to say this is the worst Chatime in the Markham-​Richmond Hill area.
Of all the Chatimes I’ve been to, this was also the least busiest, which made me raise my eyebrow a bit but I didn’t think much of it at that time. I ordered a matcha green tea latte with less ice, since I didn’t want too much ice from experience in the matcha lattes I’ve previously drank.
A couple of things caught my attention before I got my drink. First one was the relatively uncomfortable seats in this place, which might have explained why most people who came ought to take their drinks outside. Second was the lack of wifi; I couldn’t find the wifi connection despite the password shown in the place. What kind of drink store doesn’t have proper working wifi?!
I got my drink, mixed it, then took a sip. Oh boy, there was barely any sugar added. Even though it’s a latte, the matcha green tea lattes I’ve had in other places had a healthy amount of green tea + sweetness taste, but there was absolutely no sweetness at all, and I can barely make out the green tea taste. It was drinkable at least and I did finish it, but I’ve definitely had better matcha in other places I’ve been to.
Perhaps other drinks are better in here (such as my usual hazelnut chocolate milk tea order), but my first impression of this Chatime was not good. I’d personally stick to the one on Warden, as that one has been the most consistent.

I only have one drink that I like from Chatime and its the wintermelon mousse. I request it made with no sugar and no ice. Its actually already made that way. LOVE IT! The natural sweetness of the drink in contrast with the savoury mousse. Tantalizing flavours make for a delicious refreshing beverage. They make it just right every single time. I appreciate consistency in the product from Chatime. Great local hangout. This location is in the new Markham VIP Threatres so its very chic. Packed all the time and open pretty late as well. Definitely the new hot spot.

My visit to this ChaTime was based on an expectation that they’d have the Mentaiko Baguette from the Unilocal event last year. Still not there after so many tries, instead I just have their teas, but I was never fully impressed with their selections to begin with.
Hopefully someone can post a message when they actually combine with Bake Code and get the baked products here.

I used to like this location and have been here numerous times, however, I have been disappointed with the customer service here the last 2 – 3 visits.
The positive is that It’s conveniently located inside the theater so its a great place to grab a drink before or after a movie. There always seems to be a long line up with just one cash register and the line up seemed to move very slowly.
The staff seemed unfriendly the last few visits (? Maybe they are over worked?) and drinks were made inconsistently. I normally order my drinks with half sweetness, but my drinks would taste like regular sweetness and the staff insisted that it was made to half sweetness.
I would expect same consistency at different chatime. When you think about it, its $ 5 – 7 for a drink, that’s not cheap, it should really be made to your customizations.
Overall, its a convenient location, however, I would think twice the next time I want to get a bubble tea here due to inconsistent quality and long wait time.

I honestly don’t really get the hype about ChaTime, but I guess there are some nice things. This location is great as it is closer to my house. All the other ones were a little further, so I was honestly reluctant to go.
Parking is decent with lots of spots since its in the same building as the movie theatre. However, the actual space for the ChaTime is rather small. Not a lot of seating area, so I can only imagine what it looks like when they get busy.
Drinks are pretty much the same from store to store, but the service is pretty much the same from what I’ve seen as well. Staff don’t really seem to care, not very welcoming when they speak to you, and not exactly giving me the vibe to come back. They do speak to each other with inflection and laughter, so I know they are capable of it…
Unless a friend suggests it, I most likely won’t be back.

It’s convenient there’s a Chatime right by the Markham Theatre! Before waiting for your show, or perhaps after the show, it’s great to just chill if you need a place to sit.
The line up can be long depending on the time but the service is decent. The environment can be noisy, but it’s a decent amount of space.
For the matcha latte — make sure you mix it before poking the straw in, or you can just stir with your straw. I would recommend it with just the regular amount of sugar ;)

Chatime is a place that sells bubbletea and you’ve probably seen a handful of their locations all over Markham, Richmond Hill, etc. This one’s located in the building where VIP Cineplex is in Markham — near Warden and the 407.
Like any other Chatime place, there are a ton of choices as to what kind of drink you want and they roll in new ones every now and then. I drink mostly milk teas because I’m a pretty picky eater (or in this case, drinker). One thing they do here that other non-​Chatime places do not is they allow you to adjust the ice and sugar levels, which is a nice touch.
The employees here are very nice so I’ve been happy with that. They’re generally pretty quick to get your drink to you after you’ve ordered. There’s also a few tables to sit at if you prefer to just drink your bubbletea there with a bunch of friends. They gave me the wrong drink once and once I told them, they very happily got me a new one. I clearly wasn’t paying attention that night because they wrote the wrong one of the receipt too.
One thing that’s a little funky about this place is the location. It’s inside the theatre (on the ground floor). With construction directly outside Chatime is now completed so you can just park outside the back of the theatre and be fine. The theatre still has a ton of parking so you shouldn’t be too hard pressed to find a spot, easily. The inside itself is very clean, like most other locations.
I’m not a huge bubbletea fan, but I still find myself liking this bubbletea place over any other. With the theatre expanding and more services are being added to the inside, expect there to be more traffic as the years roll on. At least for now, I’d recommend this location as it does it’s job.

Nice upscale bubble tea place right at the Markham VIP theaters. Limited seating but we found spots pretty quickly. Drinks are Taiwanese style and it’s super popular at the moment. Nice place to hang with friends or just people watch if you have nothing to do.

Came here as part of their grand opening tasting session. And I have to say that this is my FAVOURITE Chatime location so far. The biggest drawing point (apart from the fact that it’s brand new) is that they have very high ceilings and floor-​to-​ceiling windows. Lots of natural light, lots of space, and lots of room, or at least the FEELING of it.
We tried several drinks as part of the tasting session, and here’s a selection of some notable items:
— Oolong Tea Latte: A nice, smooth, milky tea with a notable steamed milk flavour. The sweetness was not overpowering and the tea flavour comes through nicely. Would recommend.
— Japanese Sencha: A nice change for those who prefer more traditional tea flavour sans milk, froth, sugar, etc. It‘s a bit bitter and pretty strong caffeine-​wise, kind of like an espresso. Not for everybody, but overall pretty good
— Matcha Mousse: My wife likes this, but the frothy, salty cream was a bit too much for me, maybe also because the taster cups were smaller, so it felt a bit too concentrated. Definitely an acquired taste.
— Mango Green Tea with QQ Jelly: Nice and sweet, my fave of the lot. The chewiness of the coconut jelly meshes well with the mango flavour in the tea. Don‘t ask for extra sugar, it’ll be too sweet. Would recommend.
We also ordered the Teair Pineapple and Teair Peach. These are very interesting and would be good for those who aren’t looking for a strictly purely tea-​like experience. They are essentially flavoured carbonated teas, and very lovely for the summer/​patio weather! Not sure about how these will fare during the colder months, mind you. I prefer the peach one, just in case anyone’s wondering ;)
The location is very pleasant, the trick is to come in when most of the movies are playing. In between showings, relatively large crowds will be there, making the line up a bit long (though nowhere near as long as the other Chatime locations I’ve seen, or for that matter Uncle Tetsu’s Cheesecake). Because the building is new, the whole place has a fresh and spacious feel, unlike many other locations which were converted from another business.

Newest location for Chatime in downtown Markham, it’s opened inside the same building as VIP Cineplex Markham. So far the only accessible entrance to Chatime is the inside entrance as there are still construction all along the plaza.
It is a smaller location compared to other locations but interior design is so far the best, with lots of windows allowing light to shine through. Super convenient to grab a drink after the movies although seating might not be plenty.
Newly grand opening offering buy one get one free. As usual, with all Chatime locations openings, there’s buy one get one but this time the free one you get is only a choice of 3: pearl roasted milk tea, peach green tea and winter melon mousse. I find it a bit disappointing as it limits the one you get for free.
The line up was approximately 30mins wait, cashier worked fast to serve as much as possible but what held up the wait was the baristas. As they should of expected there would be a great amount of customers because of the special offer, as well as the day which I went was a Tuesday (half price movies), they needed more than 2 people in the back.
So I ended up getting a roasted milk tea with grass jelly and a free pearl roasted milk tea. The milk tea with grass jelly was up to par and tasted as expected like all other locations, but the pearl milk tea one was bad, the milk tea tasted the same but the tapioca was what ruined it! Tapioca is suppose to soft and chewy, but the ones in mine were hard in the middle and soggy/​mushy on the outside, super digusting and it’s by far the worse tapioca I’ve ever had!
A piece of advice, stick to their top sellers because you can’t really go wrong; and as for the ones that’s not so popular, there’s a reason why…

Another Chatime. These things are poping up everywhere. Tried the mango green tea with coconut jelly. I think they put in lychee jelly my accident. Not as good as the peach green tea I had last time with coconut jelly.

Newest Chatime in Markham opened up inside the same complex as Cineplex Markham. A welcome addition for the area.
Ample parking underground. Seating seems to be more than other locations. Love the huge Windows that let in plenty of natural light.
Service is fast and efficient. Cash only for the time being as the system haven’t set up as yet.
Grass Jello Roasted Milk Tea as usual. The drink was ok just has less grass jello than other location.
Sad…