Markham Honda

If I could give zero stars I would. My car needed servicing I called the day before was told I didn’t need an appt and it would take an hour or an hour half tops. He went on to ask me when I would be bringing it in I said the next day at 11. So the guy made it seem like I had an appt booked for that time. So imagine my surprise when I got there they said this is considered a walk in so you will have to wait a long time. Mind you this was after it took nearly 10 mins to be served as they all stood around chatting instead of helping customers. I asked them to drop me off at the mall and let them know it had to be done by 2:30. Assured it would be done and that the shuttle would pick me up at 2:15. So imagine my surprise when it didn’t I had to call in to get a pick up. I get to the dealership by 2:30 and the car isn’t ready. The customer service here is so lacklustre and the lack there of is unbelievable. I let them know that they had basically wasted my whole day and that next time the person on the phone should be more clear. Plus, who knows if they did the servicing correctly. Very disorganized and dishonest. When I complained they couldn’t even offer up a fake apology and pretty much they don’t give a care about you because they are busy.

Took my truck in for service and was paying the bill.
Handed the cashier $ 100 cash and said to put the balance on debit. SHE HANDS ME BACK A $ 20! I had given her 120 by mistake.
She could have easily pocketed that $ 20 but instead she was honest and honourable.
Just another reason to trust and love this dealership family

Expect Horrible service if you’re not Asian. Way over priced, especially used vehicles. A lot of better Honda dealers in driving distance from this one. A friend bought what they told him was a clean car, only to find out it had been in a bad accident. Never returning. Be very careful here. Make sure to check all the «not recommended reviews» for this place. They hold the truth.

Friendly Service, provide much needed details on the cars that you want to know… car technicians know what they doing… cost is fair and reasonable

I wonder why they get such low ratings.
I had bought 2 cars here, since 15 years ago. Even the honda that I got from another dealership, I always bring my honda to here for service.
I had friends who worked there as sales or at the service center.
I always received great service (either from my friends or from anyone who works there.)
My only complain is that they are always busy, too busy that even if you want to pay, you have to line up. ;)
Also, the place does need an update…

Darn, the lowest is one star… A star more than what they deserve =@
So, I bought my car a 2010 Honda Civic Ex-​L From this dealership July 2010.
The sales guy, I really don’t want to mention his name…, basically bullied me into buying a car from him the day of! Although I was intending to sleep on it for the night. he couldn’t take no for an answer. He made me feel like just some youngling with no money going to a dealership to negotiate a deal. I honestly did not appreciate his attitude towards me just because I was young and the fact that he took advantage of my inexperience with car dealerships!.. So that isn’t the worst part… spending $ 31,000 on the car… I’ve finally gotten over that part…
I’ll save the worse for last. So I go in to the dealership after a few months of driving the car because my tires look a bit deflated. So my bf uses a digital tire pressure gauge and noticed that the tires were not at the recommended psi. (I’m not familiar with this stuff so my bf helped me with that)… so, the next day I brought my car into honda (not cuz we couldn’t fill our tire at the gas station, because they told us the tire is filled with nitrogen gas instead of air) and the mechanic checks the tire pressure with a stick gauge and sz that it was perfectly fine. And sz the digital pressure gauges are never accurate. so I believed him… And they returned my car to me… and what do I find… He stepped all over my carpet mats with his greasy mechanic shoes and my steering wheel was all greasy too! Aren’t they supposed to put that paper mat over my mat before stepping all over my car… I was FURIOUS! … I mean just bought the car… brand new… and that’s how I get treated? So I complained. And the mechanic did NOT care. went back to work! I went to the parts manager and complained… they sz they would wash off the grease… When they brought my mat back out after washing it, it was worse than before! I demanded a new mat… and they sz they had to order the mat and it will be in the dealership in about a week. They took my greased-​up mat and til this day I never received my mats and this is ONE YEAR later!
Ok the mat is what, $ 100. ok fine. I decide to give them one more chance… I’ve serviced my car with a family-​friend Mechanic for the first 2 oil changes. For the third oil change I decided to bring it back to this Honda. I dropped it off then went to work… and when I came back to pick up my car it was parked in the parking lot. So I guess that sounds like good news. at least my car didnt go missing. They handed me my keys and without a word more, I was walking up to my car and what do I find?
SOMEBODY from honda either ran the car into a brick wall or another car. because the bumper was DENTED and the PAINT WAS SCRAPPED OFF. Imagine my anger with this place!!! =@ I’ve never been this angry in my life! I demanded to speak to the manager, the parts dept rep saw that I was again FURIOUS, he decided to take matters upon his own hands (dum****) He takes a look at the car and says… are you sure you didn’t do that? WOW
They have cameras viewing that my car pulled in with not even a spec size scratch on the car… And they ended up repairing the damage.
…I mean. why didnt they mention to me about the damage on my car before they handed me the keys? So I’d drive off the lot and become responsible for the damage? Really? Holy F! And not even an apology? Nothing?
All I have left with to say about this dealership is… wow…

Horrible service. I went in, and met with the most unknowledgable sales staff, just my luck. She didn’t even speak english well.
We test drove the 2009 CRV. I asked when the 2010 model will come out, she said later this month. I said I should wait then, since I will get a deal on the 2009 models then. Her reply, «No you won’t, they will be the same price since the model design changes every 5 yrs only».
Well if they are the same price, then I’ll get the free upgrade to the 2010 model, since it would at least boost the value of my car if I were to sell it (1 yr newer).
We also asked her what the difference between EX and LX CRV models is, she said just the sunroof. There are more differences than that though, but based on her description, I wouldn’t buy the EX.
In the end, we like the CRV. And we’ll likely buy the CRV, but not from her. She does not deserve the commission associated with my sale. She should at least know something about the cars, the market, and be able to talk intelligibly about the features of the car.
Not going to this Honda again, I dont care if its the closest one to where I live.

I bring my car in here for servicing. I know car garages especially ones associated with dealershipa gets a bad rap. I’ve has both positive and negative experiences here. I’ll start with the positive.
The front desk people at the service center are always friendly and quick. Hahaha now the negative. My sister too brings her car here and we’ve been dealing with them mixing us up. Finally we thought we got it all figured out, but I just received an email from them addressed to my sister. Next, they have a complimentary car washing service when u bring your car in, but they never asked me whether I wanted such a service and they washed my car without my consent. I guess everything would have been fine had they not left permanent swirl marks all over my new car! Whatever electronic tool they were using left swirl marks. I was not happy, and everytime I go in, I have to specify that i do not want a car wash!
The service takes a little long. I’ve had to wait 1.5 hours for an oil change. But the truth of the matter is this is the closest option for me. To keep my Honda warranty there’s no other place