Town+Country BMW

If I could give a rating of –150 stars, I would. Too bad this doesn’t allow anything less than a 1. They should give us the option of 0 stars at least.
In June 2010, I visited this dealership with my parents and considered buying a 3 series sedan to travel to work out of town. I didn’t know too much about the trim levels or the size of the car so that’s why I decided to go and find out more information for myself. We walked in through the door, and no one greeted us. I walked around to find the sedan to sit in and what not to see if I liked it. From the time we stepped foot into the door to the time I sat my butt down on the seat, to me getting up and leaving the car after inspecting, NO ONE had come up to us and said hello or asked if we needed help. The dealership was not busy by the way. Just a bunch of sales people standing around talking to each other and maybe staring once in a while to see if I would jack the car maybe?
Anyways, that was my first experience dealing with a BMW dealer and I told myself that would be my last experience there. I left the dealership after that.
Fast forward to October 2014. Over 4 years later. My husband and I decided to visit this dealership. He knew about my bad experience over 4 years ago but said this time it would be a better experience. So I agreed to just give it a second shot. Bad idea.
We both had a keen eye on the M235i, and it was great because Joseph let us take a test drive with it. He was not pushy at all. There were a few more cars we were interested in the M series so it was a matter of deciding together what we both liked and what we could agree on. We met with Yoga to talk about the various cars to see which was good for us. At first he was nice, breaking down all the details and numbers, and letting us drive the M5 around the block. We asked if there was an M4 available to just drive around the block as well. There was one manual available but we were told it was being held for another potential buyer for the next day and they didn’t have another manual one. And that person wanted no kms on the car. Ok, fair enough. As we sat down, we get the whole speech of «ok come on let’s get the paperwork done for the M5 so I can send it out since tomorrow’s the deadline otherwise you won’t get a car until January» talk.
I was away on vacation when my husband went in to test drive the M5 for the first time. He didn’t want to make a decision on buying until I got back. Fair enough, that’s what couples do no? So the second time around, he wanted to show me the car, so I said sure.
Instead of letting us decide what we want, we felt like we were being pushed to drop $ 110,000 on this M5. This isn’t like buying candy. Maybe for some people sure, but most of us work hard to buy something like this. Instead of giving us time to discuss (and no, 1 minute of stepping outside to give us time to talk does not count), he told us (in a threatening manner) that he was not going forward with this deal anymore, and basically took our folder in a huff. All this happened after we tried asking him if there was another M4 available to drive. We would both like to test drive our cars before purchasing. Instead, we get a rude response from him. And also telling us there is not much difference between the M3 sedan, M4 coupe, and M5 sedan. Uh, yes there is.
Needless to say, my husband and I left that filthy place. I knew going back there a second time was just a bad idea. Third time won’t be a charm, that’s for sure. My husband soon emailed Yoga and the owner about professionalism and how we were treated. He gets an email from Yoga saying «haha that’s funny».
We weren’t expecting a response to be honest, but to get that email from a sales associate just shows how professional this place is. Non existent.
I have told my friends to never go to Town and Country BMW for any servicing or purchases. I will be sure to pass it on to future generations (kids, grandchildren, great grand children, great great great grandchildren etc you get the idea) to never step foot into that dealership. Good thing my friends are not fans of BMW. Your dealership may be going through some renovations but maybe you should think about renovating your professionalism, attitude, and how to talk to people.

I had originally left a negative review but I dealt with someone named Keith today who was beyond amazing. He has truly made everything right and is the model of what a perfect service associate is.

I’ve certainly been satisfied with the service I received so far, and this is all despite of the construction efforts inside the building.
My BMW has had a suspension problem as well as a flat tire. I simply wanted to compare costs of repairing the car here and at the auto shop I normally go to (which I will not mention here), and they took my car to the repair shop, showed me every single problem there is with the car, what the priorities are, and exactly what parts they would need and how much it would cost; all this for free! I made sure to tell them I’m exploring cost differentials with my regular body shop, and the mechanics were fine with that.
To add to what was supposed to be a simple visit, the mechanics noticed my car was quite dirty. They decided to give me a free car wash! I definitely said yes, as with the cold spell we’re currently in there was no way I would take my car to a car wash and dry it without it getting icy. One small problem at the end though was that my wipers had to be readjusted as it stopped cleaning the windshield for some reason…
I won’t mention the cost differentials in my review, just that the staff here are very honest, will go through every single detail, and I can assure you will get the best bang for your buck.
Free wifi!

Never ever ever ever bring your car in for service here. You figure that the largest BMW dealership in the GTA would have great service. I mean it’s got the pretty design outside and the tower of m3s and the mini dealership in the back.
I haven’t encountered the sales staff as clearly I already have the car but the service department… horrible. I, personally took the car here for service, I had an appointment early in the morning for 9am. I asked for a courtesy car as I had to go to school that day. They gave me a Honda Civic… how is that in any way the same class as my car being serviced.
I asked them to call me when the car was ready to be picked up. So only a few hours later I received the call and rushed back to pick up the car. When I got there… I still had to wait another 45 minutes before they were ready for me. Seriously? It’s a good thing that they have a good waiting area with snacks and drinks and what not.
But I’m not the only one that has had problems with the service people because sometimes it’s a gender thing (ya, I know). Every time my dad brings the car in, he has a complaint as well. I don’t know… maybe we’re too high maintenance but when I pay so much for a car, am I not entitled to be a bit high maintenance? In any case, I have never been back to the service department and take my business elsewhere.
Oh and another thing, they’re detailing sucks! They washed the outside of the car and that’s it. Could’ve at least wiped the inside down.

Took my business here because they have great sales people who are willing to give you their bottomline sales offer with very little hassle.
A decent showroom which is busier than most likely because of a great service record. Not as flashy and accomodating as BMW Toronto but you’re likely to get a better deal as the showroom related costs are less.
Overall, the best place to handle your car related business.