Mercedes-Benz – Markham

I’m not the biggest fan of dropping one stars, but this place definitely deserves it. I’ll make this review short and sweet and go through my experiences with this Mercedes-​Benz dealership.
First off we were greeted, by a less than friendly receptionist at the front desk. Her eyes almost rolled into the back of her head when we asked to speak to a representative that we had made an appointment with previously. She told us to wait by the lounge, while our sales rep came out.
We decided to walk around to check out the new models. During our time looking at the latest offerings, no one asked if we needed help or any info on the cars. Sales reps were just chatting to themselves and laughing away.
20 minutes later our sales rep came to speak with us. He got the paper work completely wrong that we were supposed to look at. He also made us feel very uncomfortable while asking about more information on other models and upgraded packages. Often he would mention the car was «too expensive for us», «the car is for rich kids with rich parents» or «there is a long waiting list on the car». I believe this was a sales tactic to get us to throw more money at the dealer to prove him wrong, but I found it to be a joke.
Needless to say if I ever decide to go for that AMG, it won’t be from here. I’ll also make sure to let my friends and family know to shop elsewhere. The best thing I got from the dealer was my waffle cookie in the lounge, waiting for the sales rep.

Generally, Mercedes is a very expensive company and they charge arms and legs for their parts and services. I have a Smart car. the car is trouble. The steering is very stiff and has a rough drive. They charge a lot for very basic and minor services. This has been our first and most likely the last experience with Mercedes. I know almost all dealers charge unreasonably a lot to do anything on their cars. But Mercedes has specifically higher rate of charges. If you want to transfer a leased or financed car, they charge you an extra fee of $ 600 that other company don’t charge. I hope these people understand that they being unfair and unreasonable.

I went in this dealership twice. Both were horrible experience.
The latest visit was 2 weeks ago, I was inquiring about CLA250 Coupe. I understand it is not available yet, just want to know the latest ETA.
The sales guy decided to show us their ‘model’ car — didn’t realize it is a ‘toy model’ car. My goodness.
Not only that, this sales guy use the old school intimation approach that he doesn’t make money selling this car, if we really want, we could put down $ 500, and he might be able to hold a vehicle for us, otherwise we won’t get a CLA until 2 years from now… we walked out right away!!!
A week later, I visited the dealership downtown, much better, they put us in their system — shared among the GTA dealership — and walk us thru what information he has about the car right now… etc.
Speechless about the service level @ Mercedes-​Benz Markham

Mercedes-​Benz, luxury car, symbol of class, elegance, and sophistication. Sadly, the customer service at this dealership is not representative of their cars.
Recently, my family and I visited this dealership to check out their cars, particularly their ²⁰¹⁰⁄₂₀₁₁ B and C class cars. Upon a recommendation, we made an appointment with one of their top salesman, let’s call him Mr. L. When we entered the dealership, we were greeted by reception and directed to Mr. L’s desk. Mr. L, a man in his 40s, mid 40s tops, was well dressed, well groom, a quick thinker, well spoken… what every retailer wants in a salesperson. He made us wait at his desk for quite awhile before he finally decided to greet us. (MINUS 1 PT) He was also quick to size us up, (we were dressed casually and not decked out in LV bags) and got straight to inquiring what type of car we were looking at. (MINUS 1 PT) We told him we were interested in the B and C classes, particularly the B 200 and C250. He quickly got keys for the B 200 standard, B 200 turbo and told us to go for a test drive. When we asked if he was going to come with us, he said he was busy and that it’s ok for us to go on our own. We wanted him to come with us so he could introduce the cars to us and tell us about some of the special features. We were giving him the opportunity to SELL us the cars, you know, the PITCH. (MINUS 1 PT)
So we tested the B200 the standard and the turbo, obviously they were good and the turbo was better than the standard version. But I’m not talking about the product today, just the customer service. We returned to the dealer and Mr. L was busy with another customer and made us wait to get the keys to the C class. (MINUS 1 PT) When he finally decide to attend to us, he gave us keys to the C 300, which was NOT the car we were interested in purchasing. When we pointed out this detail to him, he said the C300 drives the same as the C250. (MINUS 1 PT) (Wow, word to all you C300 drivers! You could have saved a couple of bucks if you purchased the C250!) Reluctantly and unimpressed, we took the C300 for a test drive. Obviously, the C300 was a better drive (smoother and more control) than the B200 standard and turbo, but again, I’m not here to talk about the product.
When we came back from testing the C300, Mr. L was attending to his other clients again. He made us wait for a good 15 – 30 minutes in the lounge area while he served his clients. (MINUS 5 PTS, never make me wait when I’m trying to buy something) At this point, I was fed up and I made up my mind that we were not going to do business with this dealership. I told my Mom that this type of customer service is unacceptable, after all, we’re shopping for a Mercedes man!
When we finally got to speak to him and got quotes out of him, he told us to think about the purchase and get back to him on Monday. It was so clear that he did not give a crap and was not serious about our business. (MINUS 1 PT) So we left and obviously did not call him back. We expected better service, especially from Mercedes-​Benz, it’s a Mercedes for goodness’ sake, NOT a Toyota and not a toy car from Walmart! If Mr. L wasn’t so quick to size us up (never judge a book by its cover) and wasn’t soo busy with other customers, we would have signed a deal with him and he would have earned his allotted commission and proved once again to his peers why he’s one of Mercedes-​Benz’ top salesman. Oh well, you live and learn, well some of us do.
** Note, if you do the math, this dealership is well into the negative range. Regrettably Unilocal does not do zero stars.

I’ve never like Mercedes Benz before. I always found them so old and stuffy and very conservative. Well, it’s obvious since their target audience are older men and women who prefer a smooth drive and luxury to a fast sports car.
I guess beacuse of the clientele, the sales people are more upscale, a little older and much wiser. This weeds out those young pretentious douches that think they’re all that because they’re selling nice cars.
All the salespeople are great here. Mind you, it is Markham so the majority of them are Chinese, but there are a few that are of non-​Asian decent. The only problem is that when financing or dealing with any type of accounting info, you must go to the in-​house accountant, and there’s only one of them. That means if they’ve already got a customer, your ass has got to wait.
But everyone is friendly, asking if you have been helped or need anything and what not. Plus, the waiting area is full of good stuff. There’s a beverage dispenser that has all different types of coffee, tea or hot chocolate or a combination, including just plain hot water. Coolest thing.
Even the service department doesn’t disappoint. Although I may be a bit bias as I do know one of the service guys so he makes sure that the car is spic and span and I have a good rental to drive while it’s in the shop. But these are conveniences that should be there regardless of who you know.
I may not like the car Mercedes, but the salespeople and service people at the dealership may just change my mind.